Negotiating the COAPRT Learning Outcomes Transition Using Quality Management Tools

Abstract

This paper is a case study. It tells the story of the process that the Council on Accreditation for Parks, Recreation, Tourism and Related Professions beta test site created its learning outcomes assessment program. A planning process was used that has evolved from quality management philosophy and practice: DMADV. Use of DMADV required precise definition of the problem, measurement of stakeholder needs, analysis of design options, design of the program, and verification of the program's efficiency and effectiveness. The resulting program was the basis for successful reaccreditation and it has met and exceeded expectations of the institution and the regional accrediting body.

Keywords:

• learning outcomes assessment
• DMADV
• accreditation