Are all burdens bad? Disentangling illegitimate administrative burdens through public value accounting

ABSTRACT

Despite its usefulness for analysing the social equity footprint of policies and documenting citizens’ experiences of accessing social services, the present conceptualisation of administrative burden does not differentiate between necessary and unnecessary administrative burdens. As existing research tends to focus only on negative aspects of administrative burdens, it does not adequately account for their use as a countervailing force to achieve legitimate public values and prevent misuse of public resources. Using a public values accounting approach, this article outlines a framework to analyse the costs and benefits associated with public service delivery. In this formulation, administrative burden conceptualised as the monetary, time and psychological costs experienced by relevant stakeholders are balanced against specific public value benefits that a policy is supposed to achieve. In addition to allowing a more balanced analysis of costs and benefits associated with different policies, this approach helps identify illegitimate administrative burdens, that do not contribute to achieving relevant public values or can be reduced without compromising relevant public values. This approach not only contributes to adding more nuance and dimensionality to the theory of administrative burden but also increases its relevance to policymakers and other stakeholders.

KEYWORDS:

• word
• administrative burden
• public values
• policy implementation

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No potential conflict of interest was reported by the author(s).

Additional information

Notes on contributors

Muhammad Azfar Nisar

Muhammad Azfar Nisar is Associate Professor of Public Administration and Policy at Lahore University of Management Sciences. His research interests include administrative burden, social equity, and policy implementation.

Ayesha Masood

Ayesha Masood is Assistant Professor of Organizational Behavior at Lahore University of Management Sciences. Her research interests include work-life balance, administrative burden, gender identity, social equity and policy implementation.