Are all burdens bad? Disentangling illegitimate administrative burdens through public value accounting

References

• Alford, J., & O’Flynn, J. (2009). Making sense of public value: Concepts, critiques and emergent meanings. International Journal of Public Administration, 32(3–4), 171–191. https://doi.org/10.1080/01900690902732731
   Google Scholar
• Ali, S. A. M., & Altaf, S. W. (2021). Citizen trust, administrative capacity and administrative burden in Pakistan’s immunization program. Journal of Behavioral Public Administration, 4(1), 1–17. https://doi.org/10.30636/jbpa.41.184
   Google Scholar
• Anderson, D. M., & Taggart, G. (2016). Organizations, policies, and the roots of public value failure: The case of for‐profit higher education. Public Administration Review, 76(5), 779–789. https://doi.org/10.1111/puar.12606
   Web of Science ®Google Scholar
• Avraham, R. (2006). Putting a price on pain-and-suffering damages: A critique of the current approaches and a preliminary proposal for change. Northwestern University Law Review, 100(1), 87–119. https://www.proquest.com/docview/233345878
   Web of Science ®Google Scholar
• Baekgaard, M., Moynihan, D. P., & Thomsen, M. K. (2021). Why do policymakers support administrative burdens? The roles of deservingness, political ideology, and personal experience. Journal of Public Administration Research and Theory, 31(1), 184–200. https://doi.org/10.1093/jopart/muaa033
   Web of Science ®Google Scholar
• Baekgaard, M., & Tankink, T. (2022). Administrative burden: Untangling a bowl of conceptual Spaghetti. Perspectives on Public Management and Governance, 5(1), 16–21. https://doi.org/10.1093/ppmgov/gvab027
   Google Scholar
• Bashir, M., & Nisar, M. A. (2020). Expectation versus reality: Political expediency and implementation of right to information laws. Public Administration Quarterly, 44(1), 3–30. https://paq.spaef.org/article/1917/Expectation-Versus-Reality-Political-Expediencyand-Implementation-of-Right-to-Information-Laws
   Google Scholar
• Bell, E., Ter‐Mkrtchyan, A., Wehde, W., & Smith, K. (2021). Just or unjust? How ideological beliefs shape street‐level bureaucrats’ perceptions of administrative burden. Public Administration Review, 81(4), 610–624. https://doi.org/10.1111/puar.13311
   Web of Science ®Google Scholar
• Bozeman, B. (1993). A theory of government “red tape”. Journal of Public Administration Research and Theory, 3(3), 273–304. doi:10.1093/oxfordjournals.jpart.a037171
   Google Scholar
• Bozeman, B. (2002). Public‐value failure: When efficient markets may not do. Public Administration Review, 62(2), 145–161. https://doi.org/10.1111/0033-3352.00165
   Web of Science ®Google Scholar
• Bozeman, B. (2007). Public values and public interest: Counterbalancing economic individualism. Georgetown University Press.
   Google Scholar
• Bozeman, B. (2012). Multidimensional red tape: A theory coda. International Public Management Journal, 15(3), 245–265. https://doi.org/10.1080/10967494.2012.725283
   Web of Science ®Google Scholar
• Bozeman, B., & Feeney, M. K. (2015). Rules and red tape: A prism for public administration theory and research. Routledge.
   Google Scholar
• Bozeman, B. (2019). Public values: Citizens’ perspective. Public Management Review, 21(6), 817–838. https://doi.org/10.1080/14719037.2018.1529878
   Web of Science ®Google Scholar
• Brown, P. R., Cherney, L., & Warner, S. (2021). Understanding public value–Why does it matter? International Journal of Public Administration, 44(10), 803–807. https://doi.org/10.1080/01900692.2021.1929558
   Web of Science ®Google Scholar
• Carter, D. P., Scott, T. A., & Mahallati, N. (2018). Balancing barriers to entry and administrative burden in voluntary regulation. Perspectives on Public Management and Governance, 1(3), 207–221. https://doi.org/10.1093/ppmgov/gvx005
   Google Scholar
• Christensen, T., Lægreid, P., & Røvik, K. A. (2020). Organization theory and the public sector: Instrument, culture and myth. Routledge.
   Google Scholar
• Chudnovsky, M., & Peeters, R. (2021). The unequal distribution of administrative burden: A framework and an illustrative case study for understanding variation in people’s experience of burdens. Social Policy & Administration, 55(4), 527–542. https://doi.org/10.1111/spol.12639
   Web of Science ®Google Scholar
• Cinnamon, J. (2017). Social injustice in surveillance capitalism. Surveillance & Society, 15(5), 609–625. https://doi.org/10.24908/ss.v15i5.6433
   Web of Science ®Google Scholar
• Epp, C. R., Maynard-Moody, S., & Haider-Markel, D. P. (2014). Pulled over: How police stops define race and citizenship. The University of Chicago Press.
   Google Scholar
• Heinrich, C. J. (2016). The bite of administrative burden: A theoretical and empirical investigation. Journal of Public Administration Research and Theory, 26(3), 403–420. https://doi.org/10.1093/jopart/muv034
   Web of Science ®Google Scholar
• Herd, P., DeLeire, T., Harvey, H., & Moynihan, D. P. (2013). Shifting administrative burden to the state: The case of medicaid take‐up. Public Administration Review, 73(s1), S69–S81. https://doi.org/10.1111/puar.12114
   Web of Science ®Google Scholar
• Herd, P., & Moynihan, D. P. (2019). Administrative burden: Policymaking by other means. Russell Sage Foundation.
   Google Scholar
• Jacobs, L. R. (2014). The contested politics of public value. Public Administration Review, 74(4), 480–494. https://doi.org/10.1111/puar.12170
   Web of Science ®Google Scholar
• Johnson, D., & Kroll, A. (2021). What makes us tolerant of administrative burden? Race, representation, and identity. Journal of Behavioral Public Administration, 4(1), 1-9. doi:10.30636/jbpa.41.201.
   Google Scholar
• Jørgensen, T. B., & Bozeman, B. (2007). Public values: An inventory. Administration & Society, 39(3), 354–381. https://doi.org/10.1177/0095399707300703
   Web of Science ®Google Scholar
• Kaufmann, W., & Haans, R. F. (2021). Understanding the meaning of concepts across domains through collocation analysis: An application to the study of red tape. Journal of Public Administration Research and Theory, 31(1), 218–233. https://doi.org/10.1093/jopart/muaa020
   Web of Science ®Google Scholar
• Levin, H. M., & McEwan, P. J. (2000). Cost-effectiveness analysis: Methods and applications (Vol. 4). Sage Publications.
   Google Scholar
• Madsen, J. K., Mikkelsen, K. S., & Moynihan, D. P. (2022). Burdens, sludge, ordeals, red tape, oh my!: A user’s guide to the study of frictions. Public Administration, 100(2): 375–393. doi: 10.1111/padm.12717.
   Web of Science ®Google Scholar
• Masood, A., & Nisar, M. A. (2020). Crushed between two stones: Competing institutional logics in the implementation of maternity leave policies in Pakistan. Gender, Work, and Organization, 27(6), 1103–1126. https://doi.org/10.1111/gwao.12448
   Web of Science ®Google Scholar
• Masood, A., & Nisar, M.A. (2021). Administrative capital and citizens’ responses to administrative burden. Journal of Public Administration Research and Theory, 31(1), 56–72. https://doi.org/10.1093/jopart/muaa031
   Web of Science ®Google Scholar
• Meynhardt, T. (2009). Public value inside: What is public value creation? International Journal of Public Administration, 32(3–4), 192–219. https://doi.org/10.1080/01900690902732632
   Google Scholar
• Meynhardt, T. (2015). Public value: Turning a conceptual framework into a scorecard. In J. Bryson, B. Crosby, & L. Bloomberg (Eds.), Public value and public administration (pp. 147–169). Georgetown University Press.
   Google Scholar
• Meynhardt, T. (2019). Public value: Value creation in the eyes of society. In A. Lindgreen, N. Koenig-Lewis, M. Kitchener, J. Brewer, M. Moore, & T. Meynhardt (Eds.), Public value: Deepening, enriching, and broadening the theory and practice (pp. 5–22). Routledge.
   Google Scholar
• Moore, M. H. (1995). Creating public value: Strategic management in government. Harvard university press.
   Google Scholar
• Moore, M. H. (2013). Recognizing public value. Harvard University Press.
   Google Scholar
• Moore, M. H. (2014). Public value accounting: Establishing the philosophical basis. Public Administration Review, 74(4), 465–477. https://doi.org/10.1111/puar.12198
   Web of Science ®Google Scholar
• Moulton, S. (2009). Putting together the publicness puzzle: A framework for realized publicness. Public Administration Review, 69(5), 889–900. https://doi.org/10.1111/j.1540-6210.2009.02038.x
   Web of Science ®Google Scholar
• Moynihan, D., & Herd, P. (2010). Red tape and democracy: How rules affect citizenship rights. The American Review of Public Administration, 40(6), 654–670. https://doi.org/10.1177/0275074010366732
   Web of Science ®Google Scholar
• Moynihan, D., Herd, P., & Harvey, H. (2015). Administrative burden: Learning, psychological, and compliance costs in citizen-state interactions. Journal of Public Administration Research and Theory, 25(1), 43–69. https://doi.org/10.1093/jopart/muu009
   Web of Science ®Google Scholar
• Nicholson-Crotty, J., Miller, S. M., & Keiser, L. R. (2021). Administrative burden, social construction, and public support for government programs. Journal of Behavioral Public Administration, 4(1), 1–13. https://doi.org/10.30636/jbpa.41.193
   Google Scholar
• Nisar, M. A. (2018). Children of a lesser god: Administrative burden and social equity in citizen–state interactions. Journal of Public Administration Research and Theory, 28(1), 104–119. https://doi.org/10.1093/jopart/mux025
   Web of Science ®Google Scholar
• O’Flynn, J. (2007). From new public management to public value: Paradigmatic change and managerial implications. Australian Journal of Public Administration, 66(3), 353–366. https://doi.org/10.1111/j.1467-8500.2007.00545.x
   Web of Science ®Google Scholar
• Peeters, R. (2020). The political economy of administrative burdens: A theoretical framework for analyzing the organizational origins of administrative burdens. Administration & Society, 52(4), 566–592. https://doi.org/10.1177/0095399719854367
   Web of Science ®Google Scholar
• Peeters, R., & Campos, S. A. (2021). Taking the bite out of administrative burdens: How beneficiaries of a Mexican social program ease administrative burdens in street‐level interactions. Governance, 34(4), 1001–1018. https://doi.org/10.1111/gove.12534
   Web of Science ®Google Scholar
• Radnor, Z., & Osborne, S. P. (2013). Lean: A failed theory for public services? Public Management Review, 15(2), 265–287. https://doi.org/10.1080/14719037.2012.748820
   Web of Science ®Google Scholar
• Schibalski, J. V., Mueller, M., Ajdacic-Gross, V., Vetter, S., Rodgers, S., Oexle, N., … Ruesch, N. (2017). Stigma-related stress, shame and avoidant coping reactions among members of the general population with elevated symptom levels. Comprehensive Psychiatry, 74, 224–230. https://doi.org/10.1016/j.comppsych.2017.02.001
   PubMed Web of Science ®Google Scholar
• Shahab, S., & Lades, L. K. (2021). Sludge and transaction costs. Behavioural Public Policy, 1–22. doi:10.1017/bpp.2021.12.
   Google Scholar
• Steidley, T., & Colen, C. G. (2017). Framing the gun control debate: Press releases and framing strategies of the National Rifle Association and the Brady Campaign. Social Science Quarterly, 98(2), 608–627. https://doi.org/10.1111/ssqu.12323
   Web of Science ®Google Scholar
• Stumbitz, B., Lewis, S., & Rouse, J. (2018). Maternity management in SMEs: A transdisciplinary review and research agenda. International Journal of Management Reviews, 20(2), 500–522. https://doi.org/10.1111/ijmr.12143
   Web of Science ®Google Scholar
• Talbot, C. (2011). Paradoxes and prospects of ‘public value’. Public Money & Management, 31(1), 27–34. https://doi.org/10.1080/09540962.2011.545544
   Web of Science ®Google Scholar
• Tummers, L. L., Bekkers, V., Vink, E., & Musheno, M. (2015). Coping during public service delivery: A conceptualization and systematic review of the literature. Journal of Public Administration Research and Theory, 25(4), 1099–1126. https://doi.org/10.1093/jopart/muu056
   Web of Science ®Google Scholar
• Velasquez, M. G. (2012). Business ethics: Concepts & cases (7th ed.). Pearson Education.
   Google Scholar
• Zuboff, S. (2019a). The age of surveillance capitalism: The fight for a human future at the new frontier of power. Profile books.
   Google Scholar
• Zuboff, S. (2019b). ‘We make them dance’: Surveillance capitalism, the rise of instrumentarian power, and the threat to human rights. In R.F. Jørgensen & D. Kaye (Eds.), Human Rights in the Age of Platforms, pp.3–51. MIT press. https://doi.org/10.7551/mitpress/11304.003.0006
   Google Scholar