Management model by processes for science parks

Abstract

Design Science Research (DSR) purports to be a guide for research oriented to finding solutions to problems and designing artifacts. The aim of this study is to propose its use in the proposition of a management model by processes intended for science parks. Four science parks located in Paraná State, Brazil, were analyzed by conducting a comparative case study. Semi-structured interviews were held with the managers of the parks and non-participant observation was used to become more familiar with the environment to be studied. The results suggest that in order to define a management model by processes for science parks, the use of DSR is feasible. It is also important to follow its stages of construction, identifying the parks’ management activities, identifying and mapping business processes and the information systems that support them and proposing this integration in the organizational logic of Enterprise Architecture. This study contributes to the field by using DSR to define a management model by processes that expresses the relationships between business processes and information systems and how these should be articulated in the development of activities in the environments under study.

Keywords:

• science parks
• enterprise architecture
• artifacts
• management model

PUBLIC INTEREST STATEMENT

Enterprise Architecture is defined as a high-level strategic technique or modeling, designed for business processes and information systems, reflecting the integration and standardization requirements of the company’s operational model. This need to integrate business processes with information systems also includes organizations that support business development, such as science and technology parks. This research proposed a conceptual model of process management in four science and technology parks, which integrated business processes with information systems to contribute to the efficiency of management and effectiveness in achieving the expected results. These results allow the continuity of the activities of the science and technology parks in the incentive and support to the generation of micro and small technology based companies.

Additional information

Funding

The authors received no direct funding for this research.

Notes on contributors

Ana Maria Magalhães Correia

Ana Maria Magalhães Correia is a researcher and works on the main themes: Enterprise Architecture, Business Processes, Innovation Management, Business Incubators and Science and Technology Parks. She participates in research group in knowledge management, information and innovation. The general objective of the group is to develop studies and research on information systems, knowledge management and innovation management in both the public and private sectors. One line of action of the group is the studies in Enterprise Architecture, with the research project titled: Models of Management in EA - Enterprise Architecture to contribute in the performance of Brazilian organizations in which already have been realized researches in companies of services, startups, public institutions, ICT companies and the research of this article in science and technology parks.

Claudimar P. da Veiga

Claudimar P. da Veiga is a Professor at the School of Administration in the Federal University of Parana - UFPR. Her research interests include marketing strategy and consumer behavior, management science, demand forecasting and retail.