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Abstract
One of the most important and difficult transactional options taught in emotional literacy training is the apology transaction. This article presents a systematic analysis of the elements constituting the complete apology transaction along with examples. It also serves as an example of what the author considers transactional analysis proper, the activity based on transactional analysis theory.
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Notes on contributors
Claude Steiner
Claude Steiner, PhD., is a clinical psychologist who has been writing about and studying emotional literacy since 1976. He has developed a transactional analysis-based method of emotional literacy training of which apologizing is an important step.