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Abstract
This article uses Eric Berne's (1963) theory of groups and organizations to consider the various levels at which an organizational crisis can occur. Case examples illustrate options that consultants can use when intervening in intense emotional, if not conflictual, organizational situations. Both the role and the stance of the transactional analysis consultant are considered.
Additional information
Notes on contributors
Christine Chevalier
Christine Chevalier is a Teaching and Supervising Transactional Analyst specializing in work with organizations. She can be reached at ATORG, 14 rue des Taillandiers, 75011 Paris, France; e-mail: [email protected].