Using Transactional Analysis to Increase Organizational Performance

Abstract

This article shows how the use of transactional analysis in organizations can improve performance. The author views organizations as living organisms. To Berne's description of boundaries (membranes) in organizations, the idea of a “skeleton” and “organs” is added to create an integrative diagram that can be used to understand the factors that contribute to improved performance. Two case examples demonstrate use of the diagram as well as classic transactional analysis concepts in organizations. Finally, the author describes five key elements that increase the likelihood of the success of an intervention aimed at improving performance.

Additional information

Notes on contributors

Jacques Moreau

Jacques Moreau is a management consultant and a researcher in the social sciences. He works in Europe within Groupe JMC, making intensive use of transactional analysis, which he also teaches as a Teaching and Supervising Transactional Analyst (organizational). He also has a private practice as a family therapist using a systemic approach. He can be contacted by writing Jacques Moreau, 6 Allée des Fauvettes, 33510 Andernos, France; e-mail: [email protected].