Effects of Salient Communicative Strokes on Subordinate Employees in a Health Care Organization

Abstract

This paper reports a study in which the effect of a key element in TA, the “stroke,” is viewed in an organizational environment. Selected communicative behaviors of a supervisor over eight-member, experimentally created workgroups were varied to create relative conditions of “overreward” or “underreward.” Responses on a Perceived Inequity Index (PII) were statistically compared to Ss' tendencies to respond to inequities by downgrading their rating of supervisory effectiveness, rationalizing the inequitable treatment, or withdrawing from the situation. Correlations support the first and third responses to inequities but not the second.

Additional information

Notes on contributors

Paul L. Wilkens

David E. Clavier, MA, is director of research for university relations at Florida State University. Paul L. Wilkens, PhD, is director of the Center for Applied Behavioral Research and is an associate professor in the College of Business at Florida State University. Paul R. Timm, PhD, is an assistant professor in the College of Business at the University of North Carolina.