Abstract
The purpose of the study was to determine if subjects who were contacted by telephone periodically during the first 3 months following hearing-aid dispensing would report greater satisfaction, more frequent hearing aid use, and fewer complaints at one year postdispensing than subjects who were not contacted frequently. Subjects were 55 hearing-impaired adults who purchased aids, 27 of whom were contacted periodically by phone. Results revealed that frequent telephone contact in the period soon after dispensing does not appear to be an effective mass management tool in this population, although its value cannot be ruled out for some types of clients.
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