Barriers to Communication in Complex 1 Pharmaceutical Organizations

Abstract

This essay examines the most common and most serious barriers to effective communication in complex organizations, using the questionnaire responses of fifty-one ACP members as a basis for adapting the analysis to pharmaceutical organizations. It suggests that the most frequent breakdowns experienced by ACP members involve formal communication and defensiveness, particularly in supervisoi-subordinate interactions and proposes steps that individual employees can take to minimize the communication breakdowns they face.