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Ergonomics Volume 32, 1989 - Issue 11
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Original Articles

SHAPA: an interactive software environment for protocol analysis

PENELOPE M. SANDERSON Department of Psychology and Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USA
,
JEFFREY M. JAMES Department of Psychology and Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USA
&
KAREN S. SEIDLER Department of Psychology and Department of Mechanical and Industrial Engineering, University of Illinois at Urbana-Champaign, 1206 West Green Street, Urbana, IL, 61801, USA
Pages 1271-1302 | Published online: 31 May 2007

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Mark Wiggins*Catherine Stevens, Amanda Howard, Irene Henley & David O'Hare. (2002) Expert, intermediate and novice performance during simulated pre-flight decision-making. Australian Journal of Psychology 54:3, pages 162-167.
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DONNAL. CUOMO. (1994) Understanding the applicability of sequential data analysis techniques for analysing usability data. Behaviour & Information Technology 13:1-2, pages 171-182.
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NIKOS MARMARAS, SPYROS LIOUKAS & LAMBROS LAIOS. (1992) Identifying competences for the design of systems supporting complex decision-making tasks: a managerial planning application. Ergonomics 35:10, pages 1221-1241.
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Andrew Turk. (1990) Towards an understanding of human-computer interaction aspects of geographic information systems. Cartography 19:1, pages 31-60.
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PENELOPEM. SANDERSON, ALANG. VERHAGE & ROBERTB. FULD. (1989) State-space and verbal protocol methods for studying the human operator in process control. Ergonomics 32:11, pages 1343-1372.
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Danielle Lottridge, Mark Chignell & Sharon E. Straus. (2011) Requirements analysis for customization using subgroup differences and large sample user testing: A case study of information retrieval on handheld devices in healthcare. International Journal of Industrial Ergonomics 41:3, pages 208-218.
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Danielle Lottridge, Mark Chignell, Monika Kastner, Quan Zhang, Adrian Alexandar & Sharon Straus. (2009) Model-driven coding with VPAT: The Verbal Protocol Analysis Tool. Model-driven coding with VPAT: The Verbal Protocol Analysis Tool.
Robert King, Simon Parker, Kon Mouzakis, Winston Fletcher & Patrick Fitzgerald. (2007) Recoding low-level simulator data into a record of meaningful task performance: The integrated task modeling environment (ITME). Behavior Research Methods 39:4, pages 852-858.
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Robert J Crutcher. (2007) CAPAS 2.0: A computer tool for coding transcribed and digitally recorded verbal reports. Behavior Research Methods 39:2, pages 167-174.
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June Wei & Gavriel Salvendy. (2004) The cognitive task analysis methods for job and task design: review and reappraisal. Behaviour & Information Technology 23:4, pages 273-299.
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Robert J. Crutcher. (2003) A computer-aided digital audio recording and encoding system for improving the encoding of verbal reports. Behavior Research Methods, Instruments, & Computers 35:2, pages 263-268.
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Shu Ching Yang. (2003) Reconceptualizing think-aloud methodology: refining the encoding and categorizing techniques via contextualized perspectives. Computers in Human Behavior 19:1, pages 95-115.
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Joanne E. Hale, Shane Sharpe & David P. Hale. (1999) An evaluation of the cognitive processes of programmers engaged in software debugging. Journal of Software Maintenance: Research and Practice 11:2, pages 73-91.
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Yan Xiao & C.F. Mackenzie. (1998) Micro-theory methodology in critical incident analysis. Micro-theory methodology in critical incident analysis.
Michael D. Gould. 1995. Cognitive Aspects of Human-Computer Interaction for Geographic Information Systems. Cognitive Aspects of Human-Computer Interaction for Geographic Information Systems 267 284 .
Robert J Crutcher. (2016) Telling What We Know: The Use of Verbal Report Methodologies in Psychological Research. Psychological Science 5:5, pages 241-241.
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Robert J. Crutcher, K. Anders Ericsson & Christopher A. Wichura. (1994) Improving the encoding of verbal reports by using MPAS: A computer-aided encoding system. Behavior Research Methods, Instruments, & Computers 26:2, pages 167-171.
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Donna L. Cuomo. (2016) A Methodology and Encoding Scheme for Evaluating the Usability of Graphical, Direct Manipulation Style Interfaces. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 37:17, pages 1137-1141.
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Gitte Lindgaard. (1992) Evaluating user interfaces in context: the ecological value of time-and-motion studies. Applied Ergonomics 23:2, pages 105-114.
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Jeffrey M. James & Penelope M. Sanderson. (1991) Heuristic and statistical support for protocol analysis with SHAPA Version 2.01. Behavior Research Methods, Instruments, & Computers 23:4, pages 449-460.
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Ruth N. Bolton & Tina M. Bronkhorst. (2006) Quantitative analyses of depth interviews. Psychology & Marketing 8:4, pages 275-297.
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Christopher Sullivan & Harold S. Blackman. (2016) Insights into Pilot Situation Awareness Using Verbal Protocol Analysis. Proceedings of the Human Factors Society Annual Meeting 35:2, pages 57-61.
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Leslie A. Whitaker & Grayson Cuqlock-Knopp. (2016) Use of Visual Cues by Orienteers: An Analysis of Interview Data. Proceedings of the Human Factors Society Annual Meeting 35:20, pages 1566-1569.
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Nick F. Pidgeon, Barry A. Turner & David I. Blockley. (1991) The use of Grounded theory for conceptual analysis in knowledge elicitation. International Journal of Man-Machine Studies 35:2, pages 151-173.
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Penelope M. Sanderson. (2016) Verbal Protocol Analysis in three Experimental Domains Using Shapa. Proceedings of the Human Factors Society Annual Meeting 34:17, pages 1280-1284.
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Gerhard Deffner, Harry L. Snyder, Alvah C. BittnerJr.Jr., Detlef Rhenius & Penelope M. Sanderson. (2016) Verbal Protocols as a Research Tool in Human Factors: Panel Discussion. Proceedings of the Human Factors Society Annual Meeting 34:16, pages 1145-1147.
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