50
Views
30
CrossRef citations to date
0
Altmetric
Original Articles

SHAPA: an interactive software environment for protocol analysis

, &
Pages 1271-1302 | Published online: 31 May 2007

References

  • ALTMANN , J. , 1974 , Observational study of behaviour sampling methods . Behaviour , 49 , 227 – 265 .
  • ANZAI , Y. , 1984 , Cognitive control of real-time event-driven system . Cognitive Science , 8 , 221 – 254 .
  • BAINBRIDGE , L. , 1974 , Analysis of verbal protocols from a process control task. In The Human Operator in Process Control ( Edited by E. Edwards and F. P. Lees ).( Taylor & Francis ; London ).
  • BAINBRIDGE , L. , 1979 , Verbal reports as evidence of the process operator's knowledge . International Journal of Man-Machine Studies , 11 , 411 – 436 .
  • BAINBRIDGE , L. , BEISHON , J. , HEMMING , J. H. , and SPLAINE , M. , 1974 , A study of real-time decision-making using a plant simulator . In The Human Operator in Process Control . ( Edited by E. Edwards and F. P. Lees ) ( Taylor & Francis London ).
  • BEISHON , J. , 1974 , An analysis and simulation of an operator's behaviour in controlling continuous baking ovens . In The Human Operator in Process Control ( Edited by E. Edwards and F. P. Lees ) ( Taylor & Francis London ).
  • BELKIN , N. J. , BROOKS , H. M. , and DANIELS , P. J. , 1987 , Knowledge elicitation using discourse analysis . International Journal of Man-Machine Studies , 27 , 127 – 144 .
  • BETTMAN , J. R. , and PARK , C W. , 1979 , Implications of a constructive view of choice for analysis of protocol data A coding scheme for elements of choice processes ( Working Paper No. 75, ), Los Angeles Center for Marketing Studies, University of California .
  • BHASKAR , R. , and SIMON , H. A. , 1977 , Problem-solving in semantically rich domains An example from engineering thermodynamics . Cognitive Science , 1 , 193 – 215 .
  • BYRNE , R. , 1982 , Protocol analysis in problem solving . In The Psychology of Deductive Reasoning ( Edited by J. St.B. Evans ) ( Routledge & Kegan Paul London ).
  • CARD , S. , MORAN , T. , and NEWELL , A. , 1983 , The Psychology of Human-Computer Interaction ( Erlbaum Hillsdale , NJ ).
  • CHARNIAK , E. , and MCDERMOTT , D. , 1986 , Introduction to Artificial Intelligence ( Addison-Wesley Reading , MA ).
  • COOKE , J. E. , 1965 , Human decisions in the control of a slow response system . Unpublished D.Phil Thesis. University of Oxford , UK .
  • DEGROOT , A. D. , 1966 , Perception and memory versus thought . In Problem Solving Research, Methods and Theory ( Edited by B. KLEINMUNTZ ) ( Wiley New York ), pp. 22 – 28 .
  • DIEDERICH , J. , RUHMANN , I. , and MAY , M. , 1987 , KRITON A knowledge acquisition tool for expert systems . International Journal of Man-Machine Studies , 26 , 29 – 40 .
  • DOUGLAS , J. M. , and TWEED , R. L. , 1979 , Analysing the patterning of a sequence of discrete behavioural events . Animal Behavior , 27 , 1236 – 1252 .
  • DUTTON , J. M. , and STARBUCK , WM 1971 , Finding Charlie's run-time estimator. In Computer Simulation of Human Behavior ( Edited by J. M. Dutton and W. Starbuck ) ( Wiley New York ).
  • ERICSSON , K. A. , and SIMON , H. A. , 1980 , Verbal reports as data . Psychological Review , 87 , 215 – 251 .
  • ERICSSON , K. A. , and SIMON , H. A. , 1984 , Protocol Analysis ( MIT Press Cambridge , MA ).
  • FISHER , C , 1988 , Advancing the study of programming with computer-aided protocol analysis . In Empirical Studies of Programmers, 1987 Workshop ( Edited by G. Olson, E. Soloway and S. Sheppard ) ( Ablex Publishing Corporation Norwood , NJ ).
  • HAYES , N. A. , and BROADBENT , D. E. , 1988 , Two modes of learning for interactive tasks . Cognition , 28 , 1 – 18 .
  • HOLLANGEL , E. , and WOODS , D. D. , 1983 , Cognitive systems engineering New wine in new bottles . International Journal of Man-Machine Studies , 18 , 583 – 600 .
  • JOHNSON , P. E. , ZUALKERNAN , I. , and GARBER , S. , 1987 , Specification of expertise. International Journal of Man-Machine Studies, 26 ,, 161 – 181 .
  • KANKI , B. G. , and FOUSHEE , H. C. , 1989 , Communication as group process mediator of aircrew performance . Aviation, Space, and Environmental Medicine , 60 , 402 – 410 .
  • KLAHR , D. and DUNBAR , K. , 1988 , Dual space search during scientific reasoning . Cognitive Science , 12 , 1 – 48 .
  • LEPLAT , J. , and BISSERET , A. , 1965 , Analyse des processus de traitement de l'information chez le controleur de la navigation a'rienne . Bulletin du C.E.R.P. , 1 – 2 , 51 .
  • LEPLAT , J. , and Hoc , J. M. , 1981 , Subsequent verbalisation in the study of cognitive processes . Ergonomics , 24 , 743 – 755 .
  • LUEKE , E. , PAGEREY , P. D. , and BROWN , C. R. , 1987 , User requirements gathering through verbal protocol analysis . In Cognitive Engineering in the Design of Human-Computer Interaction and Expert Systems ( Edited by G. Salvendy ) ( Elsevier Science Publishers Amsterdam ).
  • NEVES , D. , 1977 , An experimental analysis of strategies of the Tower of Hanoi puzzle ( C.I.P. Working Paper No. 362 ). Unpublished manuscript, Carnegie-Mellon University .
  • NEWELL , A. , and SIMON , H. A. , 1972 , Human Problem Solving . ( Prentice-Hall Englewood Cliffs , NJ ).
  • NISBETT , R. E. , and Ross , L. , 1980 , Human Inference Strategies and shortcomings of social judgment . ( Prentice-Hall Englewood Cliffs , NJ ).
  • NISBETT , R. E. , and WILSON , T. D. , 1977 , Telling more than we can know Verbal reports on mental processes . Psychological Review , 84 , 231 – 259 .
  • NORMAN , D. A. , and DRAPER , S. W. , 1986 , User-Centred System Design New Perspectives on Human-Computer Interaction ( Erlbaum Hillsdale , NJ ).
  • PRAETORIUS , N. , and DUNCAN , K. D. , 1988 , Verbal reports A problem in research design. In Tasks, Errors, and Mental Models A Festshrift to Celebrate the 60th Birthday of Professor Jens Rasmussen . ( Edited by L. P. N. Goodstein, S. E. Olsen and H. B. Andersen ) ( Taylor & Francis London ).
  • RASMUSSEN , J. , 1986 , Information Processing and Human-Machine Interaction ( North Holland Amsterdam ).
  • RASMUSSEN , J. , and JENSEN , A. , 1973 , A study of mental procedures in electronic troubleshooting. Riso Technical Report No. Riso-M-1582 , Riso National Laboratory , Roskilde , Denmark .
  • RASMUSSEN , J. , and JENSEN , A. , 1974 , Mental procedures in real-life tasks A case study of electronic trouble-shooting . Ergonomics , 17 , 293 – 307 .
  • SACKETT , G. P. , 1974 , A nonparametric lag sequential analysis for studying dependency among responses in behavior observation scoring systems . Paper presented at the annual meeting of the Western Psychological Association , San Francisco .
  • SACKETT , G. P. , 1977 , Observing Behavior (Vol 1 ). ( University Park Press Baltimore ).
  • SACKETT , G. P. , 1978 , Observing Behavior (Vol 2 ,). ( University Park Press Baltimore ).
  • SANDERSON , P. M. , 1989 , Verbalizable knowledge and skilled task performance Association, dissociation, and mental models . Journal of Experimental Psychology Learning, Memory and Cognition , 15 , 729 – 747 .
  • SANDERSON , P. M. , VERHAGE , A. G. , and FULD , R. B. , 1989 , State-space and verbal protocol methods for studying the human operator in process control . Ergonomics , 32 ,, 11 , 1343 – 1372 .
  • SCHERER , K. R. , and EKMAN , P. , 1982 , Handbook of Methods in Nonverbal Behavior Research ( Cambridge University Press Cambridge , UK ).
  • SMITH , E. R. and MILLER , F. S. , 1978 , Limits on perception of cognitive processes A reply to Nisbett and Wilson . Psychological Review , 85 , 355 – 362 .
  • UMBERS , I. G. , ( 1976 ). A study of cognitive skills in a complex system . Unpublished Ph.D. thesis . University of Aston , UK .
  • VANHOOFF , J. A. R. A. M. , 1982 , Categories and sequences of behaviour methods of description and analysis . In Handbook of Methods in Nonverbal Behaviour Research ( Edited by K. R. Scherer and P. Ekman ) ( Cambridge University Press Cambridge ).
  • VERHAGE , A. , 1988 , Designing Visual Displays to Enhance Operator Knowledge in a Process Control Simulation . Unpublished Master's Thesis , Department of Psychology, University of Illinois at Urbana-Champaign .
  • WATERMAN , D. A. , NEWELL , A. , 1971 , Protocol analysis as a task for artificial intelligence . Artificial Intelligence , 2 , 285 – 318 .
  • WATERMAN , D. A. , and NEWELL , A. , 1973 , PAS-II An interactive task-free version of an automatic protocol analysis system . Pittsburgh Department of Computer Science, Carnegie-Mellon University .
  • WOODS , D. D. , and ROTH , E. , 1988 , Cognitive Systems Engineering. In Handbook of Human-Computer Interaction , ( Edited by M. Helander ) ( Wiley New York ).

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.