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International Journal of Production Research Volume 60, 2022 - Issue 23
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Research Article

Explainable neural network-based approach to Kano categorisation of product features from online reviews

Junegak Jounga Department of Industrial and Enterprise Systems Engineering, University of Illinois at Urbana-Champaign, Urbana, Illinois, USA;b Department of Industrial Engineering, Ulsan National Institute of Science and Technology, Ulsan, Republic of KoreaORCID Iconhttps://orcid.org/0000-0003-3595-3349View further author information
ORCID Icon &
Harrison M. Kima Department of Industrial and Enterprise Systems Engineering, University of Illinois at Urbana-Champaign, Urbana, Illinois, USACorrespondence[email protected]
ORCID Iconhttps://orcid.org/0000-0002-3224-6430View further author information
ORCID Icon
Pages 7053-7073 | Received 19 Mar 2021, Accepted 18 Oct 2021, Published online: 16 Nov 2021

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Read on this site (3)

Jindong Qin, Mingzhi Zeng, Xiao Wei & Witold Pedrycz. (2024) Ranking products through online reviews: A novel data-driven method based on interval type-2 fuzzy sets and sentiment analysis. Journal of the Operational Research Society 75:5, pages 860-873.
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Andrew Kusiak. (2024) Federated explainable artificial intelligence (fXAI): a digital manufacturing perspective. International Journal of Production Research 62:1-2, pages 171-182.
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Marcello M. Mariani & Matteo Borghi. (2023) Artificial intelligence in service industries: customers’ assessment of service production and resilient service operations. International Journal of Production Research 0:0, pages 1-17.
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Articles from other publishers (13)

Jie Wang, Jing Wu, Shaolong Sun & Shouyang Wang. (2024) The relationship between attribute performance and customer satisfaction: An interpretable machine learning approach. Data Science and Management 7:3, pages 164-180.
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Kejia Chen, Jingjing Zheng & Jian Jin. (2024) Ranking products through online opinions: A text analysis and regret theory-based approach. Applied Soft Computing 158, pages 111571.
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Zeng Wang, Shi-jie Hu & Wei-dong Liu. (2024) Product feature sentiment analysis based on GRU-CAP considering Chinese sarcasm recognition. Expert Systems with Applications 241, pages 122512.
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Irish Tejero-Dakay, Lorafe Lozano & Rosana Ferolin. (2024) Enucleating the student support and services needs in higher education: the application of Kano analysis as a strategic tool. International Journal of Educational Management 38:3, pages 711-729.
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Seyoung Park & Harrison Kim. (2024) Extracting product design guidance from online reviews: An explainable neural network-based approach. Expert Systems with Applications 236, pages 121357.
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Sachin Kashyap, Sanjeev Gupta & Tarun Chugh. (2023) An empirical assessment of customer satisfaction of internet banking service quality – Hybrid model approach. International Journal of Quality & Reliability Management 41:1, pages 360-391.
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Yifan Shao, David BarnesChong Wu. (2024) External R&D Supplier Evaluation and Selection: A Three-Stage Integrated Funnel Model. IEEE Transactions on Engineering Management 71, pages 4101-4115.
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Minjun Kim & Ha-Yeon Yoo. (2024) Identification of Key Service Features for Evaluating the Quality of Metaverse Services: A Text Mining Approach. IEEE Access 12, pages 6719-6728.
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Kyunghoon Park, Seyoung Park & Junegak Joung. (2024) Contextual Meaning-Based Approach to Fine-Grained Online Product Review Analysis for Product Design. IEEE Access 12, pages 4225-4238.
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Vincenzo Varriale, Antonello Cammarano, Francesca Michelino & Mauro Caputo. (2023) Critical analysis of the impact of artificial intelligence integration with cutting-edge technologies for production systems. Journal of Intelligent Manufacturing.
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Fang Xiong. (2023) Research on Improvement of The Design of DP Lamp Based on KANO-QFD. Academic Journal of Science and Technology 5:3, pages 45-51.
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Yajun Wang, Xinyu Meng, Chang Xu & Meng Zhao. (2022) Research on electronic word-of-mouth for product and service quality improvement: bibliometric analysis and future directions. International Journal of Intelligent Computing and Cybernetics 16:1, pages 68-98.
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Xiaolong Wang, Yu Wang, Jiacong Wu & Sara Shafiee. (2022) Discovery of Product Features for Redesign from User Implicit Feedback. Mobile Information Systems 2022, pages 1-18.
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