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International Journal of Production Research Volume 60, 2022 - Issue 23

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Research Article

Explainable neural network-based approach to Kano categorisation of product features from online reviews

Junegak Jounga Department of Industrial and Enterprise Systems Engineering, University of Illinois at Urbana-Champaign, Urbana, Illinois, USA;b Department of Industrial Engineering, Ulsan National Institute of Science and Technology, Ulsan, Republic of Korea

https://orcid.org/0000-0003-3595-3349 View further author information

Harrison M. Kima Department of Industrial and Enterprise Systems Engineering, University of Illinois at Urbana-Champaign, Urbana, Illinois, USACorrespondence[email protected]

https://orcid.org/0000-0002-3224-6430 View further author information

Pages 7053-7073 | Received 19 Mar 2021, Accepted 18 Oct 2021, Published online: 16 Nov 2021

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https://doi.org/10.1080/00207543.2021.2000656
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