1,946
Views
70
CrossRef citations to date
0
Altmetric
Original Articles

Bus Transit Service Reliability and Improvement Strategies: Integrating the Perspectives of Passengers and Transit Agencies in North America

, &
Pages 292-328 | Received 20 Aug 2014, Accepted 05 Jan 2015, Published online: 27 Jan 2015

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (6)

Carlos García-Mauriño, Pedro J. Zufiria & Alejandro Jarabo-Peñas. (2023) Improving bus arrival time predictors using only public transport API data. Transportation Letters 0:0, pages 1-10.
Read now
Alejandro Tirachini, Javiera Godachevich, Oded Cats, Juan Carlos Muñoz & Jaime Soza-Parra. (2022) Headway variability in public transport: a review of metrics, determinants, effects for quality of service and control strategies. Transport Reviews 42:3, pages 337-361.
Read now
Ying-Chuan Ni, Hsien-Hao Lo, Yu-Ting Hsu & Hung-Jen Huang. (2022) Exploring the effects of passive transit signal priority design on bus rapid transit operation: a microsimulation-based optimization approach. Transportation Letters 14:1, pages 14-27.
Read now
Jiahe Bian, Wei Li, Sinan Zhong, Chanam Lee, Margaret Foster & Xinyue Ye. (2022) The end-user benefits of smartphone transit apps: a systematic literature review. Transport Reviews 42:1, pages 82-101.
Read now
Anastasia Loukaitou-Sideris, Martin Wachs & Miriam Pinski. (2019) Toward a Richer Picture of the Mobility Needs of Older Americans. Journal of the American Planning Association 85:4, pages 482-500.
Read now
Mustafa Rezazada, Neema Nassir, Egemen Tanin & Avishai (Avi) Ceder. Bus bunching: a comprehensive review from demand, supply, and decision-making perspectives. Transport Reviews 0:0, pages 1-25.
Read now

Articles from other publishers (64)

Dimitris M. Vlachogiannis, Hua Wei, Scott Moura & Jane Macfarlane. (2024) HumanLight: Incentivizing ridesharing via human-centric deep reinforcement learning in traffic signal control. Transportation Research Part C: Emerging Technologies 162, pages 104593.
Crossref
Erfan Hassannayebi, Hossein Hashemi, Mohadese Basirati, Saeid Saidi & Amirmohammad Ebrahimi. (2023) Data-Driven Multi-Criteria Assessment Framework for Analyzing the Reliability of Bus Services. Transportation Research Record: Journal of the Transportation Research Board 2678:4, pages 415-439.
Crossref
Bogdan Kapatsila, Emily Grisé, Miles Crumley & Ahmed El-Geneidy. (2024) Empirical analysis of battery-electric bus transit operations in Portland, OR, USA. Transportation Research Part D: Transport and Environment 128, pages 104120.
Crossref
Ramandeep Singh, Daniel J. Graham, Mark Trompet & John Barry. (2024) A sampling scheme for quantifying and benchmarking on time performance of urban bus transit. Transportation Research Part A: Policy and Practice 180, pages 103945.
Crossref
Narendra Dudhe, Pradeep Kumar Agarwal & Amit Vishwakarma. 2024. Transportation Research. Transportation Research 351 365 .
Raunak Mishra, Srinivas S. Pulugurtha & Sonu Mathew. (2023) Examining associations with on-time performance and identifying relevant road network, demographic, socioeconomic and land use characteristics within the bus stop vicinity for proactive and reliable public transportation system planning. Multimodal Transportation 2:4, pages 100094.
Crossref
Pei Tong, Wenjing Du, Yadan Yan & Junsheng Li. (2023) Quantifying Bus Accessibility and Mobility for Urban Branches: A Reliability Modeling Approach. Sustainability 15:22, pages 15770.
Crossref
L. Sravya Jayanthi, Srinivas S. Pulugurtha & Raunak Mishra. (2023) Examining the association between bus transit reliability and the number of boarding passengers. Public Transport 15:3, pages 675-696.
Crossref
Jessica Göransson & Henrik Andersson. (2023) Factors that make public transport systems attractive: a review of travel preferences and travel mode choices. European Transport Research Review 15:1.
Crossref
L. Deepa, Abdul Rawoof Pinjari, Sangram Krishna Nirmale, Mehek Biswas & Karthik K. Srinivasan. (2023) The adverse impact of headway variability on bus transit ridership: Evidence from Bengaluru, India. Transport Policy 141, pages 343-356.
Crossref
Chao Yang, Chengcheng Yu, Wentao Dong & Quan Yuan. (2023) Substitutes or complements? Examining effects of urban rail transit on bus ridership using longitudinal city-level data. Transportation Research Part A: Policy and Practice 174, pages 103728.
Crossref
Leila Hawa, James DeWeese, Ehab Diab, Miles Crumley & Ahmed El-Geneidy. (2023) Does the squeaky wheel get the complaint? Linking bus performance, sociodemographic characteristics, and customer comments. Travel Behaviour and Society 32, pages 100594.
Crossref
Snehanshu BanerjeeMohammadreza JabehdariRoss TurlingtonCole Greene. (2023) Where’s the Bus? Examining Factors Correlated with High and Low Public Transit On-Time Performance. Where’s the Bus? Examining Factors Correlated with High and Low Public Transit On-Time Performance.
Sk. Md. Mashrur, Kaili Wang, Brenden Lavoie & Khandker Nurul Habib. (2023) What can bring transit ridership back: An econometric study on the potential of usage incentives and operational policies in the Greater Toronto Area. Transportation Research Part F: Traffic Psychology and Behaviour 95, pages 18-35.
Crossref
M.A. Alkubati, Nasradeen A. Khalifa & Hareth A. Al-barakani. (2023) An overview of public transport reliability studies using a bibliometric analysis. Ain Shams Engineering Journal 14:3, pages 101908.
Crossref
Yakup Çelikbilek, Sarbast Moslem & Szabolcs Duleba. (2022) A combined grey multi criteria decision making model to evaluate public transportation systems. Evolving Systems 14:1, pages 1-15.
Crossref
Mingtao XuXiaoqi ZhaiZhongyu SunXuan ZhouYunxing Chen. (2023) Multiagent Control Approach with Multiple Traffic Signal Priority and Coordination. Journal of Transportation Engineering, Part A: Systems 149:1.
Crossref
Ulrik Berggren, Carmelo D’Agostino, Helena Svensson & Karin Brundell-Freij. (2021) Intrapersonal variability in public transport path choice due to changes in service reliability. Transportation 49:6, pages 1517-1547.
Crossref
Zorica Cvijovic, Milan Zlatkovic, Aleksandar Stevanovic & Yu Song. (2021) Conditional Transit Signal Priority for Connected Transit Vehicles. Transportation Research Record: Journal of the Transportation Research Board 2676:2, pages 490-503.
Crossref
Jamal Toutouh, Irene Lebrusán & Christian Cintrano. 2022. Smart Cities. Smart Cities 223 239 .
Jashwini Narayan, Samantha Naidu & Tuma Greig. 2022. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 4059 4075 .
Javiera Godachevich & Alejandro Tirachini. (2021) Does the measured performance of bus operators depend on the index chosen to assess reliability in contracts? An analysis of bus headway variability. Research in Transportation Economics 90, pages 101000.
Crossref
Viktoriya Degeler, Léonie Heydenrijk-Ottens, Ding Luo, Niels van Oort & Hans van Lint. (2020) Unsupervised approach towards analysing the public transport bunching swings formation phenomenon. Public Transport 13:3, pages 533-555.
Crossref
Aya Aboudina, Alaa Itani, Ehab Diab, Siva Srikukenthiran & Amer Shalaby. (2020) Evaluation of bus bridging scenarios for railway service disruption management: a users’ delay modelling tool. Public Transport 13:3, pages 457-481.
Crossref
Zhang Xiaoliang & Jia Limin. (2021) Analysis of Bus Line Operation Reliability Based on Copula Function. Sustainability 13:15, pages 8419.
Crossref
Ahmad M. Senousi, Junwei Zhang, Wenzhong Shi & Xintao Liu. (2021) A Proposed Framework for Identification of Indicators to Model High-Frequency Cities. ISPRS International Journal of Geo-Information 10:5, pages 317.
Crossref
Tierra S. Bills & Andre L. Carrel. (2021) Transit Accessibility Measurement Considering Behavioral Adaptations to Reliability. Transportation Research Record: Journal of the Transportation Research Board 2675:5, pages 265-278.
Crossref
Diep Ngoc Su, Duy Quy Nguyen-Phuoc & Lester W. Johnson. (2019) Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers. Transportation 48:1, pages 369-393.
Crossref
Ehab Diab & Ahmed El-Geneidy. 2021. International Encyclopedia of Transportation. International Encyclopedia of Transportation 326 332 .
Sarbast Moslem & Yakup Çelikbilek. (2020) An integrated grey AHP-MOORA model for ameliorating public transport service quality. European Transport Research Review 12:1.
Crossref
Sarah Bree, Daniel Fuller & Ehab Diab. (2020) Access to transit? Validating local transit accessibility measures using transit ridership. Transportation Research Part A: Policy and Practice 141, pages 430-442.
Crossref
Jie Liu, Paul M. Schonfeld, Yong Yin & Qiyuan Peng. (2020) Effects of Link Capacity Reductions on the Reliability of an Urban Rail Transit Network. Journal of Advanced Transportation 2020, pages 1-15.
Crossref
James DeWeese & Ahmed El-Geneidy. (2020) Commuters’ Assessment of Public Transport as a “Reasonable” Option in Montreal, QC. Transportation Research Record: Journal of the Transportation Research Board 2674:10, pages 351-362.
Crossref
Emily Grisé & Ahmed El-Geneidy. (2020) Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada. Public Transport 12:3, pages 519-534.
Crossref
Seyed Mohammad Hossein Moosavi, Amiruddin Ismail & Choon Wah Yuen. (2020) Using simulation model as a tool for analyzing bus service reliability and implementing improvement strategies. PLOS ONE 15:5, pages e0232799.
Crossref
Seungho Yang, Afnan Ahmad, Peter Y Park, Gunho Sohn & Jeremy Krygsman. (2020) Public Transit Service Reliability Assessment using Two-Fluid Model. Transportation Research Record: Journal of the Transportation Research Board 2674:4, pages 89-100.
Crossref
Duy Quy Nguyen-Phuoc, Diep Ngoc Su, Phuong Thi Kim Tran, Diem-Trinh Thi Le & Lester W. Johnson. (2020) Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam. Transportation Research Part A: Policy and Practice 134, pages 96-112.
Crossref
Seyed Mohammad Hossein Moosavi, Choon Wah Yuen, Soon Poh Yap & Chiu Chuen Onn. (2020) Simulation-Based Sensitivity Analysis for Evaluating Factors Affecting Bus Service Reliability: A Big and Smart Data Implementation. IEEE Access 8, pages 201937-201955.
Crossref
Francesco Bruzzone, Federico Cavallaro & Silvio Nocera. (2020) Keys to effective transit strategies for commuting. Transportation Research Procedia 47, pages 688-695.
Crossref
Jashwini Narayan, Samantha Naidu & Tuma Greig. 2020. Global Encyclopedia of Public Administration, Public Policy, and Governance. Global Encyclopedia of Public Administration, Public Policy, and Governance 1 17 .
Narendra Malalgoda & Siew Hoon Lim. (2019) Do transportation network companies reduce public transit use in the U.S.?. Transportation Research Part A: Policy and Practice 130, pages 351-372.
Crossref
Miguel Loyola, Yoram Shiftan, Haim Aviram & Hector Monterde-i-Bort. (2019) Impact of Public Transport Context Situation and Culture on Mode Choice. Social Sciences 8:2, pages 40.
Crossref
Elyse O’C. Lewis, Don MacKenzie & Regina Clewlow. (2018) Private Shuttles and Public Transportation: Effects of Shared Transit Stops on Travel Time and Reliability in Seattle. Transportation Research Record: Journal of the Transportation Research Board 2672:8, pages 210-219.
Crossref
Gonzalo Fernandez-Sanchez & Alvaro Fernandez-Heredia. (2018) Strategic Thinking for Sustainability: A Review of 10 Strategies for Sustainable Mobility by Bus for Cities. Sustainability 10:11, pages 4282.
Crossref
Erik Jenelius. (2018) Public transport experienced service reliability: Integrating travel time and travel conditions. Transportation Research Part A: Policy and Practice 117, pages 275-291.
Crossref
Kun GaoLijun SunHuizhao Tu & Hao Li. (2018) Heterogeneity in Valuation of Travel Time Reliability and In-Vehicle Crowding for Mode Choices in Multimodal Networks. Journal of Transportation Engineering, Part A: Systems 144:10.
Crossref
Meng Meng, Andreas Rau & Hita Mahardhika. (2018) Public transport travel time perception: Effects of socioeconomic characteristics, trip characteristics and facility usage. Transportation Research Part A: Policy and Practice 114, pages 24-37.
Crossref
Muhammet Deveci, Fatih Canıtez & Ilgın Gökaşar. (2018) WASPAS and TOPSIS based interval type-2 fuzzy MCDM method for a selection of a car sharing station. Sustainable Cities and Society 41, pages 777-791.
Crossref
Kai Lu, Baoming Han & Xuesong Zhou. (2018) Smart Urban Transit Systems: From Integrated Framework to Interdisciplinary Perspective. Urban Rail Transit 4:2, pages 49-67.
Crossref
Muhammet Deveci. (2018) An Integrated TOPSIS, GRA and VIKOR Based on Interval Type-2 Fuzzy Method to Improve Customer Satisfaction in Public TransportationToplu Taşımacılıkta Müşteri Memnuniyetini Geliştirmek için Aralıklı Tip-2 Bulanık Yöntemini Temel Alan Bütünleşik Bir TOPSIS, GRA ve VIKOR. Cumhuriyet Science Journal 39:1, pages 274-293.
Crossref
Eugene WongAlireza Khani. (2018) Transit Delay Estimation Using Stop-Level Automated Passenger Count Data. Journal of Transportation Engineering, Part A: Systems 144:3.
Crossref
Shuai Lin, Yanhui Wang, Limin Jia, Hengrun Zhang & Yang Li. (2018) Intuitionistic Mechanism for weak components identification method of complex electromechanical system. Journal of Intelligent & Fuzzy Systems 34:1, pages 583-598.
Crossref
Luis Márquez, Ricardo Pico & Víctor Cantillo. (2018) Understanding captive user behavior in the competition between BRT and motorcycle taxis. Transport Policy 61, pages 1-9.
Crossref
S. Sen & A. Najmi. 2018. Geospatial Infrastructure, Applications and Technologies: India Case Studies. Geospatial Infrastructure, Applications and Technologies: India Case Studies 257 270 .
Parvesh Kumar, Anvita Arora & Shaleen Singhal. (2017) Public Transit User Captivity in Delhi: A Case Study of Metro Rail and Bus Users in Nehru Place Business District. Transportation in Developing Economies 3:2.
Crossref
Benedetto Barabino, Cristian Lai, Carlino Casari, Roberto Demontis & Sara Mozzoni. (2017) Rethinking Transit Time Reliability by Integrating Automated Vehicle Location Data, Passenger Patterns, and Web Tools. IEEE Transactions on Intelligent Transportation Systems 18:4, pages 756-766.
Crossref
David Verbich, Madhav G. Badami & Ahmed M. El-Geneidy. (2017) Bang for the buck: Toward a rapid assessment of urban public transit from multiple perspectives in North America. Transport Policy 55, pages 51-61.
Crossref
Benedetto Barabino, Massimo Di Francesco & Sara Mozzoni. (2017) An Offline Framework for the Diagnosis of Time Reliability by Automatic Vehicle Location Data. IEEE Transactions on Intelligent Transportation Systems 18:3, pages 583-594.
Crossref
Ehab Diab, Dea van Lierop & Ahmed El-Geneidy. (2017) Recommending transit: Disentangling users’ willingness to recommend transit and their intended continued use. Travel Behaviour and Society 6, pages 1-9.
Crossref
Emily Grisé & Ahmed El-Geneidy. (2017) Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K.. Journal of Transport Geography 58, pages 166-175.
Crossref
David Verbich, Ehab Diab & Ahmed El-Geneidy. (2016) Have they bunched yet? An exploratory study of the impacts of bus bunching on dwell and running times. Public Transport 8:2, pages 225-242.
Crossref
Antonella Longo, Marco Zappatore, Mario A. Bochicchio & Shamkant B. Navathe. (2016) Modeling and Evaluating Relationships and Service Contracts in Public Transportation: A Pilot Project in Italy. Modeling and Evaluating Relationships and Service Contracts in Public Transportation: A Pilot Project in Italy.
Colin Stewart, Ehab Diab, Robert Bertini & Ahmed El-Geneidy. (2016) Perspectives on Transit: Potential Benefits of Visualizing Transit Data. Transportation Research Record: Journal of the Transportation Research Board 2544:1, pages 90-101.
Crossref
Ehab I. DiabAhmed M. El-Geneidy. (2019) The Farside Story. Transportation Research Record: Journal of the Transportation Research Board 2538:1, pages 1-10.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.