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Original Articles

Total quality management and the learning organization: a dialogue for change in construction

Pages 321-331 | Published online: 21 Oct 2010

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (22)

Jeffrey Boon Hui Yap & Kamran Shavarebi. (2022) Enhancing project delivery performances in construction through experiential learning and personal constructs: competency development. International Journal of Construction Management 22:3, pages 436-452.
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Jeffrey Boon Hui Yap, Kamran Shavarebi & Martin Skitmore. (2021) Capturing and reusing knowledge: analysing the what, how and why for construction planning and control. Production Planning & Control 32:11, pages 875-888.
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Sara Hajikazemi, Kirsi Aaltonen, Tuomas Ahola, Wenche Aarseth & Bjorn Andersen. (2020) Normalising deviance in construction project organizations: a case study on the collapse of Carillion. Construction Management and Economics 38:12, pages 1122-1138.
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Voon-Hsien Lee & Keng-Boon Ooi. (2015) Applying the Malcolm Baldrige National Quality Award criteria: an approach to strengthen organisational memory and process innovation. Total Quality Management & Business Excellence 26:11-12, pages 1373-1386.
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Shang Gao & Sui Pheng Low. (2015) Implementing Toyota Way principles for construction projects in China: a case study. International Journal of Construction Management 15:3, pages 179-195.
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Li-Ying Cheng, De-Cheng Wen & Hong-Chang Jiang. (2014) The performance excellence model in construction enterprises: an application study with modelling and analysis. Construction Management and Economics 32:11, pages 1078-1092.
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Hsu-Hua Lee & Chen-Ying Lee. (2014) The effects of total quality management and organisational learning on business performance: evidence from Taiwanese insurance industries. Total Quality Management & Business Excellence 25:9-10, pages 1072-1087.
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Peter E.D. Love, Robert Lopez & Jeong Tai Kim. (2014) Design error management: interaction of people, organisation and the project environment in construction. Structure and Infrastructure Engineering 10:6, pages 811-820.
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Shang Gao & Sui Pheng Low. (2014) The Toyota Way model: an alternative framework for lean construction. Total Quality Management & Business Excellence 25:5-6, pages 664-682.
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PeterE.D. Love & DavidJ. Edwards. (2013) Curbing rework in offshore projects: systemic classification of risks with dialogue and narratives. Structure and Infrastructure Engineering 9:11, pages 1118-1135.
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Voon-Hsien Lee, Keng-Boon Ooi, Amrik S. Sohal & Alain Yee-Loong Chong. (2012) Structural relationship between TQM practices and learning organisation in Malaysia's manufacturing industry. Production Planning & Control 23:10-11, pages 885-902.
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Ingeborg Knauseder, Per‐Erik Josephson & Alexander Styhre. (2007) Learning approaches for housing, service and infrastructure project organizations. Construction Management and Economics 25:8, pages 857-867.
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Alexander Styhre & Per‐Erik Josephson. (2006) Revisiting site manager work: stuck in the middle?. Construction Management and Economics 24:5, pages 521-528.
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Scott Fernie, Roine Leiringer & Tony Thorpe. (2006) Change in construction: a critical perspective. Building Research & Information 34:2, pages 91-103.
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DavidJ. Lowe. (2006) Supervised Work Experience. Architectural Engineering and Design Management 2:1-2, pages 49-60.
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Francisco Balbastre Benavent. (2006) TQM Application through Self-Assessment and Learning: Some Experiences from Two EQA Applicants. Quality Management Journal 13:1, pages 7-25.
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Hsin Hsin Chang. (2005) The influence of continuous improvement and performance factors in total quality organization. Total Quality Management & Business Excellence 16:3, pages 413-437.
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Luis Miguel Molina, Fco. Javier Lloréns Montes & Maria Del Mar Fuentes Fuentes. (2004) TQM and ISO 9000 Effects on Knowledge Transferability and Knowledge Transfers. Total Quality Management & Business Excellence 15:7, pages 1001-1015.
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S.X. Zeng, C.M. Tam, Z.M. Deng & H.C. Wang. (2003) The Rise and Fall of Total Quality Management in the Chinese Construction Industry. Architectural Science Review 46:2, pages 105-113.
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W. K. Fu, Derek S. Drew & H. P. Lo. (2002) The effect of experience on contractors' competitiveness in recurrent bidding. Construction Management and Economics 20:8, pages 655-666.
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Qing-Wen Zhang, Pin-Chao Liao, Mingxuan Liang & Albert P.C. Chan. (2022) Critical factors influencing learning from quality failures in the construction of grid infrastructure. Engineering, Construction and Architectural Management 31:4, pages 1730-1750.
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Albert P. C. Chan, Junfeng Guan, Tracy N. Y. Choi & Yang Yang. (2023) Moderating Effects of Individual Learning Ability and Resilient Safety Culture on the Relationship between the Educational Level and Safety Performance of Construction Workers. Buildings 13:12, pages 3026.
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Irfan Ulhaq, Tayyab Maqsood, Malik Khalfan, Tiendung Le & Abdul Rauf. (2023) Investigating Stakeholder Perspectives on the Knowledge Management of Construction Projects: A Case Study of the Vietnamese Construction Industry. Buildings 13:11, pages 2745.
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Philipp Dräger & Peter Letmathe. (2023) Who Drives Circularity?—The Role of Construction Company Employees in Achieving High Circular Economy Efficiency. Sustainability 15:9, pages 7110.
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Albert P. C. Chan, Junfeng Guan, Tracy N. Y. Choi, Yang Yang, Guangdong Wu & Edmond Lam. (2023) Improving Safety Performance of Construction Workers through Learning from Incidents. International Journal of Environmental Research and Public Health 20:5, pages 4570.
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Virender Kumar, Amrendra Pandey & Rahul Singh. (2023) Project success and critical success factors of construction projects: project practitioners’ perspectives. Organization, Technology and Management in Construction: an International Journal 15:1, pages 1-22.
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Jeffrey Boon Hui Yap, Ban Leong Lim & Martin Skitmore. (2022) Capitalising knowledge management (KM) for improving project delivery in construction. Ain Shams Engineering Journal 13:6, pages 101790.
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Cenk Budayan & Ozan Okudan. (2022) Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey. Ain Shams Engineering Journal 13:6, pages 101788.
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Chen Wang, Yutong Tang, Mukhtar A. Kassem, Hong Yeow Ong, Jeffrey Boon Hui Yap & Kherun Nita Ali. (2022) Novel Quality-Embedded Earned Value Performance Analysis Tool for Sustainable Project Portfolio Production. Sustainability 14:13, pages 8174.
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Matthew Bailey, Colin A Booth, Rosemary Horry, Christos Vidalakis, Abdul-Majeed Mahamadu & Kwasi Gyau Baffour Awuah. (2021) Opinions of small and medium UK construction companies on environmental management systems. Proceedings of the Institution of Civil Engineers - Management, Procurement and Law 174:1, pages 23-34.
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Jeffrey Boon Hui Yap & Martin Skitmore. (2020) Ameliorating time and cost control with project learning and communication management. International Journal of Managing Projects in Business 13:4, pages 767-792.
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Gorkem Eken, Gozde Bilgin, Irem Dikmen & M. Talat Birgonul. (2020) A lessons-learned tool for organizational learning in construction. Automation in Construction 110, pages 102977.
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Jeffrey Boon Hui Yap & Hui Min Toh. (2019) Investigating the principal factors impacting knowledge management implementation in construction organisations. Journal of Engineering, Design and Technology 18:1, pages 55-69.
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Ying Li, Li Jiang, Timothy R.B. Taylor & David N. Ford. (2017) Impact of Labour Controls on Tipping Point Dynamics in Large Complex Projects. Systems Research and Behavioral Science 35:6, pages 605-618.
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Ibrahim S. AbotalebIslam H. El-adaway. (2018) First Attempt Toward a Holistic Understanding of the Interdependent Rippled Impacts Associated with Out-of-Sequence Work in Construction Projects: System Dynamics Modeling Approach. Journal of Construction Engineering and Management 144:9.
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Shengyu Guo, Pan Zhang & Jianying Yang. (2018) SYSTEM DYNAMICS MODEL BASED ON EVOLUTIONARY GAME THEORY FOR QUALITY SUPERVISION AMONG CONSTRUCTION STAKEHOLDERS. Journal of Civil Engineering and Management 24:4, pages 318-330.
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Jeffrey Boon Hui Yap, Hamzah Abdul-RahmanChen Wang. (2018) Preventive Mitigation of Overruns with Project Communication Management and Continuous Learning: PLS-SEM Approach. Journal of Construction Engineering and Management 144:5.
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Jeffrey Boon Hui Yap & Anna Lock. (2017) Analysing the benefits, techniques, tools and challenges of knowledge management practices in the Malaysian construction SMEs. Journal of Engineering, Design and Technology 15:6, pages 803-825.
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Leonie Koops, Ceciel van Loenhout, Marian Bosch-Rekveldt, Marcel Hertogh & Hans Bakker. (2017) Different perspectives of public project managers on project success. Engineering, Construction and Architectural Management 24:6, pages 1294-1318.
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James Hastie, Monty Sutrisna & Charles Egbu. (2017) Modelling knowledge integration process in early contractor involvement procurement at tender stage – a Western Australian case study. Construction Innovation 17:4, pages 429-456.
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Jeffrey Boon Hui Yap, Hamzah Abdul-Rahman & Wang Chen. (2017) Collaborative model: Managing design changes with reusable project experiences through project learning and effective communication. International Journal of Project Management 35:7, pages 1253-1271.
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Teresa Rebelo & Adelino Duarte Gomes. (2017) Is organizational learning culture a good bet?. Academia Revista Latinoamericana de Administración 30:3, pages 328-343.
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Kaoutar Jenoui & Abdellah Abouabdellah. (2017) Estimating supplier's hidden quality costs with Taguchi quality loss function and Topsis method. Estimating supplier's hidden quality costs with Taguchi quality loss function and Topsis method.
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