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Behaviour & Information Technology Volume 36, 2017 - Issue 12
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Original Articles

Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers

Ronggang ZhouSchool of Economics and Management, Beihang University, Beijing, People’s Republic of ChinaCorrespondence[email protected]
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,
Xiaorui WangSchool of Economics and Management, Beihang University, Beijing, People’s Republic of ChinaView further author information
,
Leyuan ZhangChina Mobile Research Institute, Beijing, People’s Republic of ChinaView further author information
&
Haiyan GuoChina Mobile Research Institute, Beijing, People’s Republic of ChinaView further author information
Pages 1274-1284 | Received 25 Apr 2016, Accepted 11 Sep 2017, Published online: 29 Sep 2017

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Boniphace Kutela, Norris Novat, Emmanuel Kofi Adanu, Emmanuel Kidando & Neema Langa. (2022) Analysis of residents’ stated preferences of shared micro-mobility devices using regression-text mining approach. Transportation Planning and Technology 45:2, pages 159-178.
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Ronggang Zhou, Xiaorui Wang, Yuhan Shi, Renqian Zhang, Leyuan Zhang & Haiyan Guo. (2018) Measuring e-service quality and its importance to customer satisfaction and loyalty: an empirical study in a telecom setting. Electronic Commerce Research 19:3, pages 477-499.
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M. A. Alanezi & A. Sellami. (2019) An Unified Framework for Measuring E-Service Quality. Engineering, Technology & Applied Science Research 9:3, pages 4249-4254.
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