Advanced search
Publication Cover
Behaviour & Information Technology Volume 36, 2017 - Issue 12
Submit an article Journal homepage
3,521
Views
27
CrossRef citations to date
0
Altmetric
Original Articles

Who tends to answer open-ended questions in an e-service survey? The contribution of closed-ended answers

Ronggang ZhouSchool of Economics and Management, Beihang University, Beijing, People’s Republic of ChinaCorrespondence[email protected]
View further author information
,
Xiaorui WangSchool of Economics and Management, Beihang University, Beijing, People’s Republic of ChinaView further author information
,
Leyuan ZhangChina Mobile Research Institute, Beijing, People’s Republic of ChinaView further author information
&
Haiyan GuoChina Mobile Research Institute, Beijing, People’s Republic of ChinaView further author information
Pages 1274-1284 | Received 25 Apr 2016, Accepted 11 Sep 2017, Published online: 29 Sep 2017

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.