8,363
Views
126
CrossRef citations to date
0
Altmetric
Original Articles

The Active-Empathic Listening Scale (AELS): Conceptualization and Evidence of Validity Within the Interpersonal Domain

Pages 277-295 | Published online: 10 Jun 2011

Keep up to date with the latest research on this topic with citation updates for this article.

Read on this site (49)

Tuula-Riitta Valikoski, Sanna Ala-Kortesmaa & Venla Kuuluvainen. (2023) RELATIONAL LISTENING, LISTENING BARRIERS, AND LISTENING FACILITATION IN FINNISH ADMINISTRATIVE CARE ORDER PREPARATION HEARINGS. International Journal of Listening 37:1, pages 26-38.
Read now
Stephanie Kelly, Sherrie Drye & Wiley S. Brown. (2023) Supervisor Listening as a Predictor of Subordinate Dissent. Communication Reports 36:1, pages 41-53.
Read now
A. Taylor Kelley, Michael A. Incze, Jacob D. Baylis, Spencer G. Calder, Saul J. Weiner, Susan L. Zickmund, Audrey L. Jones, Megan E. Vanneman, Molly B. Conroy, Adam J. Gordon & John F.P. Bridges. (2022) Patient-centered quality measurement for opioid use disorder: Development of a taxonomy to address gaps in research and practice. Substance Abuse 43:1, pages 1286-1299.
Read now
Charles M. Wood & Bruce L. Alford. (2022) An 8-nation empirical test of three interpersonal listening techniques. Journal of Marketing Theory and Practice 30:3, pages 361-373.
Read now
Andrea J. Vickery & Sabrina Ventrano. (2021) Listening Goals and Parasocial Relationships: How Listening Styles Impact the Development of Parasocial Relationships with Media Personas. International Journal of Listening 35:3, pages 149-165.
Read now
Christopher C. Gearhart & Sarah K. Maben. (2021) Active and Empathic Listening in Social Media: What do Stakeholders Really Expect. International Journal of Listening 35:3, pages 166-187.
Read now
Caitlin G. Bletscher & SuYeon Lee. (2021) The Impact of Active Empathetic Listening on an Introductory Communication Course. College Teaching 69:3, pages 161-168.
Read now
Andrea L. B. Eggenberger. (2021) Active Listening Skills as Predictors of Success in Community College Students. Community College Journal of Research and Practice 45:5, pages 324-333.
Read now
Tara Suwinyattichaiporn, Laura K. Guerrero & Mark A. Generous. (2021) Conceptualizing and Operationalizing Empathic Expressions: A Communication Perspective. Communication Studies 72:3, pages 285-302.
Read now
Andrea Bjornestad, Seth Olson & Lee Weidauer. (2021) Improving officer-soldier communication through active listening skills training with Army ROTC cadets. Military Psychology 33:3, pages 205-215.
Read now
Cris J. Tietsort, Kyle A. Hanners, Sarah J. Tracy & Elissa A. Adame. (2021) Free Listening: Identifying and evaluating listening barriers through empathic listening. Communication Teacher 35:2, pages 129-134.
Read now
Robert W. S. Coulter, Sharon Colvin, Lindsay R. Onufer, Glynis Arnold, Thomas Akiva, Eric D’Ambrogi & Vanessa Davis. (2021) Training pre-service teachers to better serve LGBTQ high school students. Journal of Education for Teaching 47:2, pages 234-254.
Read now
Guy Itzchakov. (2020) Can listening training empower service employees? The mediating roles of anxiety and perspective-taking. European Journal of Work and Organizational Psychology 29:6, pages 938-952.
Read now
Valerie Manusov, Daniel Stofleth, Jacquelyn A. Harvey & John P. Crowley. (2020) Conditions and Consequences of Listening Well for Interpersonal Relationships: Modeling Active-Empathic Listening, Social-Emotional Skills, Trait Mindfulness, and Relational Quality. International Journal of Listening 34:2, pages 110-126.
Read now
John Stewart & Jody Koenig Kellas. (2020) Co-constructing uniqueness: An interpersonal process promoting dialogue. Atlantic Journal of Communication 28:1, pages 5-21.
Read now
Valerie Manusov. (2020) In praise of voluntary solitude: the “fertile void” and its role in communication and relationships. Atlantic Journal of Communication 28:1, pages 68-83.
Read now
Kari Kristinsson, Inga Jona Jonsdottir & Stefan Karl Snorrason. (2019) Employees’ Perceptions of Supervisors’ Listening Skills and Their Work-Related Quality of Life. Communication Reports 32:3, pages 137-147.
Read now
Mong-Lin Yu, Ted Brown & Laura Thyer. (2019) The association between undergraduate occupational therapy students’ listening and interpersonal skills and performance on practice education placements. Scandinavian Journal of Occupational Therapy 26:4, pages 273-282.
Read now
Kylie L. Geiman & John O. Greene. (2019) Listening and Experiences of Interpersonal Transcendence. Communication Studies 70:1, pages 114-128.
Read now
Graham D. Bodie, Shaughan A. Keaton & Susanne M. Jones. (2018) Individual Listening Values Moderate the Impact of Verbal Person Centeredness on Helper Evaluations: A Test of the Dual-Process Theory of Supportive Message Outcomes. International Journal of Listening 32:3, pages 127-139.
Read now
Sarah K. Maben & Christopher C. Gearhart. (2018) Organizational Social Media Accounts: Moving Toward Listening Competency. International Journal of Listening 32:2, pages 101-114.
Read now
Harry Weger. (2018) Instructor Active Empathic Listening and Classroom Incivility. International Journal of Listening 32:1, pages 49-64.
Read now
Tanya Drollinger. (2018) Using Active Empathetic Listening to Build Relationships With Major-Gift Donors. Journal of Nonprofit & Public Sector Marketing 30:1, pages 37-51.
Read now
Ceri M. Sims. (2017) Do the Big-Five Personality Traits Predict Empathic Listening and Assertive Communication?. International Journal of Listening 31:3, pages 163-188.
Read now
Laura Janusik & Margarete Imhof. (2017) Intercultural Listening: Measuring Listening Concepts with the LCI-R. International Journal of Listening 31:2, pages 80-97.
Read now
Christine C. M. Goh & Vahid Aryadoust. (2015) Examining the Notion of Listening Subskill Divisibility and its Implications for Second Language Listening. International Journal of Listening 29:3, pages 109-133.
Read now
Michelle E. Pence & Terra A. James. (2015) The Role of Sex Differences in the Examination of Personality and Active-Empathic Listening: An Initial Exploration. International Journal of Listening 29:2, pages 85-94.
Read now
Graham D. Bodie, Andrea J. Vickery, Kaitlin Cannava & Susanne M. Jones. (2015) The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement. Western Journal of Communication 79:2, pages 151-173.
Read now
AndreaJ. Vickery, ShaughanA. Keaton & GrahamD. Bodie. (2015) Intrapersonal Communication and Listening Goals: An Examination of Attributes and Functions of Imagined Interactions and Active-Empathic Listening Behaviors. Southern Communication Journal 80:1, pages 20-38.
Read now
Graham D. Bodie, Susanne M. Jones, Andrea J. Vickery, Laura Hatcher & Kaitlin Cannava. (2014) Examining the Construct Validity of Enacted Support: A Multitrait–Multimethod Analysis of Three Perspectives for Judging Immediacy and Listening Behaviors. Communication Monographs 81:4, pages 495-523.
Read now
ChristopherC. Gearhart, JonathanP. Denham & GrahamD. Bodie. (2014) Listening as a Goal-Directed Activity. Western Journal of Communication 78:5, pages 668-684.
Read now
Michael Rost. (2014) Listening in a Multilingual World: The Challenges of Second Language (L2) Listening. International Journal of Listening 28:3, pages 131-148.
Read now
Kory Floyd. (2014) Empathic Listening as an Expression of Interpersonal Affection. International Journal of Listening 28:1, pages 1-12.
Read now
Harry Weger$suffix/text()$suffix/text(), Gina Castle Bell, Elizabeth M. Minei & Melissa C. Robinson. (2014) The Relative Effectiveness of Active Listening in Initial Interactions. International Journal of Listening 28:1, pages 13-31.
Read now
GrahamD. Bodie, ChristopherC. Gearhart, JonathanP. Denham & AndreaJ. Vickery. (2013) The Temporal Stability and Situational Contingency of Active-Empathic Listening. Western Journal of Communication 77:2, pages 113-138.
Read now
Graham D. Bodie, Andrea J. Vickery & Christopher C. Gearhart. (2013) The Nature of Supportive Listening, I: Exploring the Relation between Supportive Listeners and Supportive People. International Journal of Listening 27:1, pages 39-49.
Read now
GrahamD. Bodie. (2013) Issues in the Measurement of Listening. Communication Research Reports 30:1, pages 76-84.
Read now
GrahamD. Bodie, DebraL. Worthington & ChristopherC. Gearhart. (2013) The Listening Styles Profile-Revised (LSP-R): A Scale Revision and Evidence for Validity. Communication Quarterly 61:1, pages 72-90.
Read now
GrahamD. Bodie & SusanneM. Jones. (2012) The Nature of Supportive Listening II: The Role of Verbal Person Centeredness and Nonverbal Immediacy. Western Journal of Communication 76:3, pages 250-269.
Read now
Graham D. Bodie, Kellie St. Cyr, Michelle Pence, Michael Rold & James Honeycutt. (2012) Listening Competence in Initial Interactions I: Distinguishing Between What Listening Is and What Listeners Do. International Journal of Listening 26:1, pages 1-28.
Read now
Rachel M. Reznik, Michael E. Roloff & Courtney Waite Miller. (2012) Components of Integrative Communication During Arguing: Implications for Stress Symptoms. Argumentation and Advocacy 48:3, pages 142-158.
Read now
ChristopherC. Gearhart & GrahamD. Bodie. (2011) Active-Empathic Listening as a General Social Skill: Evidence from Bivariate and Canonical Correlations. Communication Reports 24:2, pages 86-98.
Read now

Articles from other publishers (77)

Andrew Nalani, Hirokazu Yoshikawa & Niobe Way. (2024) Question asking in active listening scale for early adolescents: Behavioral measure development and initial validation. Journal of Research on Adolescence.
Crossref
Amira Bejerano & Clila Magen. (2023) Just Listen! The importance of listening in foreign correspondents–governments relationships. Journalism 25:4, pages 921-940.
Crossref
Rachel Cann, Claire Sinnema, Alan J. Daly & Joelle Rodway. (2023) A Contextual Approach to Designing, Implementing, and Adapting a Wellbeing Program: A case Study of the MARKERS Wellbeing Program for Educators. International Journal of Applied Positive Psychology 9:1, pages 301-325.
Crossref
Avraham N. Kluger, Michal Lehmann, Herman Aguinis, Guy Itzchakov, Galit Gordoni, Jetmir Zyberaj & Cafer Bakaç. (2023) A Meta-analytic Systematic Review and Theory of the Effects of Perceived Listening on Work Outcomes. Journal of Business and Psychology 39:2, pages 295-344.
Crossref
Robert WS Coulter, Isabella Kaur Mahal, Clarisse A Lin, Shari Kessel Schneider, Aaryn S Mathias, Karuna Baral, Elizabeth Miller & Kaleab Z Abebe. (2024) Providing Lesbian, Gay, Bisexual, Transgender, Nonbinary, and Queer Adolescents With Nurturance, Trustworthiness, and Safety: Protocol for Pilot Cluster Randomized Controlled Trial Design. JMIR Research Protocols 13, pages e55210.
Crossref
Limor Borut, Avraham N. Kluger, Harry T. Reis & Debra L. Shapiro. (2024) How (if at All) do Perceptions of Supervisor’s Listening Differ from General Relationship Quality?: Psychometric Analysis. Journal of Business and Psychology.
Crossref
Margot Plunkett, Nicole A. Webb & Sophia Town. (2023) ‘Humanistic’ and ‘Opportunistic’ Charisma: An Exploratory Study of How Charismatic People Make Sense of Their Charisma. Humanistic Management Journal 8:3, pages 233-253.
Crossref
Bassam Khoury, Rodrigo C. Vergara & Christina Spinelli. (2023) Compassion Questionnaires: Scales Development and Validation. Cognitive Therapy and Research 47:6, pages 1006-1032.
Crossref
Fatima Vapiwala & Deepika Pandita. (2023) Conflicts and defensive communication: investigating the mature, neurotic and immature defences of service professionals. International Journal of Conflict Management.
Crossref
Prasanth Murali, Mehdi Arjmand, Matias Volonte, Zixi Li, James Griffith, Michael Paasche-Orlow & Timothy Bickmore. (2023) Towards Automated Pain Assessment using Embodied Conversational Agents. Towards Automated Pain Assessment using Embodied Conversational Agents.
Rachel Elizabeth Bee, Julia Watkins & Ruth Barnes. (2023) The Effects of Low-Fidelity Simulation on Students' Perceived Abilities to Build Therapeutic Relationships. Journal of Nursing Education 62:10, pages 575-579.
Crossref
Christian W. Pester, Gina Noh & Andi Fu. (2023) On the Importance of Mental Health in STEM. ACS Polymers Au 3:4, pages 295-306.
Crossref
Laura Janusik. (2023) Listening training in organizations. Current Opinion in Psychology 52, pages 101631.
Crossref
Melissa Fuller, Menno de Jong, Elanor Kamans, Marca Wolfensberger & Mark van Vuuren. (2023) Empathy Competencies and Behaviors in Professional Communication Interactions: Self Versus Client Assessments. Business and Professional Communication Quarterly 86:2, pages 167-186.
Crossref
Francis J. Flynn, Hanne Collins & Julian Zlatev. (2022) Are You Listening to Me? The Negative Link Between Extraversion and Perceived Listening. Personality and Social Psychology Bulletin 49:6, pages 837-851.
Crossref
Ci Zhang, XiaoShu Xu & Yunfeng Zhang. (2023) A communicative validation study on an English listening test in Korea. Language Testing in Asia 13:1.
Crossref
Bassam Khoury, Viktoriya Manova, Lena Adel, Guillaume Dumas, Michael Lifshitz, Rodrigo C. Vergara, Harmehr Sekhon & Soham Rej. (2023) Tri-process model of interpersonal mindfulness: theoretical framework and study protocol. Frontiers in Psychology 14.
Crossref
Jinjoo Han, Niobe Way, Hirokazu Yoshikawa & Crystal Clarke. (2023) Interpersonal Curiosity and its Association With Social and Emotional Skills and Well-Being During Adolescence. Journal of Adolescent Research, pages 074355842311625.
Crossref
Seongkum Heo, Brandy Haley, Patricia Wright, Claudia P. Barone, Michael Anders, Tara Bertulfo & Patricia Troyan. (2023) Factors Associated With Changes in Patient-Centered Care in Undergraduate Nursing Students. Nursing Education Perspectives 44:2, pages 82-86.
Crossref
Aida Suhana Abdul Hamid, Aida Zuliyana Ahmad Anuar, Nan Zakiah Megat Ibrahim & Azfa Izzah Roslan. 2023. Proceedings of the 8th International Conference on Communication and Media 2022 (i-COME 22). Proceedings of the 8th International Conference on Communication and Media 2022 (i-COME 22) 197 204 .
Saddam Rateb Darawsheh, Anwar Saud Al-Shaar, Kawther Abdelrahman Hassan, Lubna Abdullah Abass Almahdi & Muhammad Turki Alshurideh. 2023. The Effect of Information Technology on Business and Marketing Intelligence Systems. The Effect of Information Technology on Business and Marketing Intelligence Systems 415 433 .
Bassam Khoury, Rodrigo C. Vergara, Christina Spinelli & Isabel Sadowski. 2022. Handbook of Assessment in Mindfulness Research. Handbook of Assessment in Mindfulness Research 1 14 .
Kate Chenier, Andrea Shawyer, Rebecca Milne & Andy Williams. (2022) Police interviews with adult reporters of historical child sexual abuse: Exploring the link between verbal rapport and information obtained. Child Abuse & Neglect 134, pages 105943.
Crossref
Mustafa ŞEHİRLİ. (2022) An Empirical Study on the Effects of Mindfulness, Embodied Cognition, Behavioral Intention and Altruism on Job Satisfaction of Employees, Customer Satisfaction and Their Repurchase IntentionsÇalışanların İş Tatmini, Müşterilerin Memnuniyeti ve Tekrar Satın Alma Niyetleri Üzerinde Farkındalık, Bedensel Biliş, Davranışsal Niyet ve Özgeciliğin Etkileri Üzerine Ampirik Bir Çalışma. Current Research in Social Sciences 8:2, pages 73-101.
Crossref
Anouk Decuypere & Armin Pircher Verdorfer. (2022) Leader Attentive Communication: A new Communication Concept, Validation and Scale Development. Journal of Leadership & Organizational Studies 29:4, pages 424-442.
Crossref
Jake Harwood & Sandi D Wallace. (2021) Shared musical activity and perceptions of relationship commitment. Psychology of Music 50:6, pages 1760-1778.
Crossref
Hang Guo, Lemin Lin, Ziming Jia, Jiaying Sun, Zisen Zhuang, Lisa Duan & Jiangnan Sun. (2022) Validation of reliability and validity of the Chinese version of the active-empathic listening scale. Frontiers in Psychiatry 13.
Crossref
Carmen M. Hernández-Jorge, Antonio F. Rodríguez-Hernández, Olena Kostiv, Francisco Rivero & Raquel Domínguez-Medina. (2022) Psychometric Properties of an Emotional Communication Questionnaire for Education and Healthcare Professionals. Education Sciences 12:7, pages 484.
Crossref
Jeffrey Yip & Colin M. Fisher. (2022) Listening in Organizations: A Synthesis and Future Agenda. Academy of Management Annals 16:2, pages 657-679.
Crossref
Kathryn D. Coduto & William P. EvelandJrJr. (2021) Listening and being listened to as affection exchange in marital discussions about the #MeToo movement. Journal of Social and Personal Relationships 39:5, pages 1460-1481.
Crossref
Kim Devery, Megan Winsall & Deb Rawlings. (2022) Teams and continuity of end-of-life care in hospitals: managing differences of opinion. BMJ Open Quality 11:2, pages e001724.
Crossref
Bassam Khoury, Rodrigo C. Vergara & Christina Spinelli. (2022) Interpersonal Mindfulness Questionnaire: Scale Development and Validation. Mindfulness 13:4, pages 1007-1031.
Crossref
Netta Weinstein, Guy Itzchakov & Nicole Legate. (2022) The motivational value of listening during intimate and difficult conversations. Social and Personality Psychology Compass 16:2.
Crossref
Felipe Fernandes de Lima & Flávia de Lima Osório. (2021) Empathy: Assessment Instruments and Psychometric Quality – A Systematic Literature Review With a Meta-Analysis of the Past Ten Years. Frontiers in Psychology 12.
Crossref
Claudia Dossena, Francesca Mochi, Rita Bissola & Barbara Imperatori. (2020) Restaurants and social media: rethinking organizational capabilities and individual competencies. Journal of Tourism Futures 7:1, pages 20-39.
Crossref
R. Michael Winters, Bruce N. Walker & Grace Leslie. (2021) Can You Hear My Heartbeat?: Hearing an Expressive Biosignal Elicits Empathy. Can You Hear My Heartbeat?: Hearing an Expressive Biosignal Elicits Empathy.
Amanda L Myers, Caroline Collins-Pisano, Joelle C Ferron & Karen L Fortuna. (2021) Feasibility and Preliminary Effectiveness of a Peer-Developed and Virtually Delivered Community Mental Health Training Program (Emotional CPR): Pre-Post Study. Journal of Participatory Medicine 13:1, pages e25867.
Crossref
Maryam Biganeh & Stacy L. Young. (2021) Followers’ Perceptions of Positive Communication Practices in Leadership: What Matters and Surprisingly What Does Not. International Journal of Business Communication, pages 232948842098727.
Crossref
Ted Brown, Mong-lin Yu & Jamie Etherington. (2020) Listening and interpersonal communication skills as predictors of resilience in occupational therapy students: A cross-sectional study. British Journal of Occupational Therapy 84:1, pages 42-53.
Crossref
Jody Koenig Kellas, Jonathan Baker, Megan Cardwell, Mackensie Minniear & Haley Kranstuber Horstman. (2020) Communicated perspective-taking (CPT) and storylistening: Testing the impact of CPT in the context of friends telling stories of difficulty. Journal of Social and Personal Relationships 38:1, pages 19-41.
Crossref
Ahmet BAŞKAN & Mete Yusuf USTABULUT. (2020) Türkçenin yabancı dil olarak öğretiminde anlama becerileri (dinleme ve okuma)Comprehension skills in teaching Turkish as a foreign language (listening and reading). RumeliDE Dil ve Edebiyat Araştırmaları Dergisi:21, pages 39-55.
Crossref
Keigo Asai, Taku Hiraizumi & Reino Hanzawa. (2020) Reliability and validity of the Japanese version of the active-emphatic listening scale. BMC Psychology 8:1.
Crossref
Lisa McKenna, Ted Brown, Brett Williams & Rosalind Lau. (2020) Empathic and listening styles of first year undergraduate nursing students: A cross-sectional study. Journal of Professional Nursing 36:6, pages 611-615.
Crossref
Inga Jona Jonsdottir & Kari Kristinsson. (2020) Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement. International Journal of Environmental Research and Public Health 17:21, pages 7976.
Crossref
Julia Backmann, Rouven Kanitz, Amy Wei Tian, Patrick Hoffmann & Martin Hoegl. (2020) Cultural gap bridging in multinational teams. Journal of International Business Studies 51:8, pages 1283-1311.
Crossref
Valerie Manusov. 2020. The Handbook of Listening. The Handbook of Listening 103 119 .
Andrea J. Vickery. 2020. The Handbook of Listening. The Handbook of Listening 55 68 .
Susanne M. Jones & Amy C. Joyer. 2020. The Handbook of Listening. The Handbook of Listening 329 339 .
Mary Lahman. 2020. The Handbook of Listening. The Handbook of Listening 279 290 .
Graham D. Bodie & Andrew D. Wolvin. 2020. The Oxford Handbook of the Physiology of Interpersonal Communication. The Oxford Handbook of the Physiology of Interpersonal Communication 288 307 .
Ted Brown, Mong-lin Yu & Jamie Etherington. (2020) Are Listening and Interpersonal Communication Skills Predictive of Professionalism in Undergraduate Occupational Therapy Students?. Health Professions Education 6:2, pages 187-200.
Crossref
Carolyn K. Shue & Glen H. Stamp. 2019. Communication Research Measures III. Communication Research Measures III 3 19 .
Susanne M. Jones, Graham D. Bodie & Sam D. Hughes. (2016) The Impact of Mindfulness on Empathy, Active Listening, and Perceived Provisions of Emotional Support. Communication Research 46:6, pages 838-865.
Crossref
Steven D. Pratscher, Phillip K. Wood, Laura A. King & B. Ann Bettencourt. (2018) Interpersonal Mindfulness: Scale Development and Initial Construct Validation. Mindfulness 10:6, pages 1044-1061.
Crossref
Ashley E. Fico & Thomas Hugh Feeley. (2019) A positive deviance approach to improve familial authorization for organ donation. Clinical Transplantation 33:3.
Crossref
Carolina Fernandez Branson, James Houseworth & Jeffrey G. Chipman. (2019) Communication Deficits Among Surgical Residents During Difficult Patient Family Conversations. Journal of Surgical Education 76:1, pages 158-164.
Crossref
Lindsay Susan Aloia & Anne M. Stone. 2018. Contemporary Studies on Relationships, Health, and Wellness. Contemporary Studies on Relationships, Health, and Wellness 315 333 .
Diego Busiol. (2016) The Development of a Listening Scale. Research on Social Work Practice 28:8, pages 973-980.
Crossref
Ntina Kourmousi, Kalliope Kounenou, Vasiliki Yotsidi, Vasiliki Xythali, Kyriakoula Merakou, Anastasia Barbouni & Vasilios Koutras. (2018) Personal and Job Factors Associated with Teachers’ Active Listening and Active Empathic Listening. Social Sciences 7:7, pages 117.
Crossref
Lauren B. Gates, Sue Pearlmutter, Kat Keenan, Caitlin Divver & Prakash Gorroochurn. (2018) Career readiness programming for youth in foster care. Children and Youth Services Review 89, pages 152-164.
Crossref
Mong‐Lin Yu, Ted Brown, Carolynne White, Celia Marston & Laura Thyer. (2018) The impact of undergraduate occupational therapy students’ interpersonal skills on their practice education performance: A pilot study. Australian Occupational Therapy Journal 65:2, pages 115-125.
Crossref
Hamsanandini Umasuthan, Oun-Joung Park & Jong-Hyun Ryu. (2017) Influence of empathy on hotel guests’ emotional service experience. Journal of Services Marketing 31:6, pages 618-635.
Crossref
Karina J. Lloyd, Diana Boer & Sven C. Voelpel. (2015) From Listening to Leading: Toward an Understanding of Supervisor Listening Within the Framework of Leader-Member Exchange Theory. International Journal of Business Communication 54:4, pages 431-451.
Crossref
Brandy Haley, Seongkum Heo, Patricia Wright, Claudia Barone, Mallikarjuna Rao Rettigantid & Michael Anders. (2017) Effects of Using an Advancing Care Excellence for Seniors Simulation Scenario on Nursing Student Empathy: A Randomized Controlled Trial. Clinical Simulation in Nursing 13:10, pages 511-519.
Crossref
Ntina Kourmousi, Kalliopi Kounenou, George Tsitsas, Vasiliki Yotsidi, Kyriakoula Merakou, Anastasia Barbouni & Vasilios Koutras. (2017) Active Empathic Listening Scale (AELS): Reliability and Validity in a Nationwide Sample of Greek Educators. Social Sciences 6:4, pages 113.
Crossref
Shaughan A. Keaton. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 161 166 .
Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 566 572 .
Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 70 96 .
Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 319 326 .
Graham D. Bodie & Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 21 44 .
Debra L. Worthington. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 232 238 .
Debra L. Worthington & Graham D. Bodie. 2017. The Sourcebook of Listening Research. The Sourcebook of Listening Research 3 17 .
Dina Utami, Timothy W. Bickmore & Louis J. Kruger. (2017) A robotic couples counselor for promoting positive communication. A robotic couples counselor for promoting positive communication.
Brandy Haley, Seongkum Heo, Patricia Wright, Claudia Barone, Mallikarjuna Rao Rettiganti & Michael Anders. (2017) Relationships among active listening, self-awareness, empathy, and patient-centered care in associate and baccalaureate degree nursing students. NursingPlus Open 3, pages 11-16.
Crossref
J. H. Jackson. (2016) Home Reading Versus School Reading: When Blinkered Views Disrupt Learning. New Zealand Journal of Educational Studies 51:2, pages 245-255.
Crossref
Louise Bordeaux Silverstein, Marina Stolerman, Nadia Hidayatallah, Thomas McDonald, Christine A. Walsh, Esma Paljevic, Lilian L. Cohen, Robert W. Marion, David Wasserman & Siobhan M. Dolan. (2014) Translating Advances in Cardiogenetics Into Effective Clinical Practice. Qualitative Health Research 24:10, pages 1315-1328.
Crossref
Joan E. Aitken, Andrew D. Wolvin & Roy M. Berko. 2014. Cases on Communication Technology for Second Language Acquisition and Cultural Learning. Cases on Communication Technology for Second Language Acquisition and Cultural Learning 295 321 .

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.