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Leisure Sciences
An Interdisciplinary Journal
Volume 14, 1992 - Issue 2
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Original Articles

Loyalty measurement: A critical examination and theoretical extension

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Pages 155-164 | Published online: 13 Jul 2009

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Read on this site (38)

Abhijeet Biswas & Rohit Kumar Verma. (2023) Augmenting service quality dimensions: mediation of image in the Indian restaurant industry. Journal of Foodservice Business Research 26:3, pages 496-527.
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Paul F.J. Eagles, Peter A. Johnson, Luke R. Potwarka & Chelsea Parent. (2015) Travel distance classes for tourism destinations: a proposal from Ontario Provincial Park camping. Journal of Ecotourism 14:1, pages 64-84.
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MiRan Kim, Bonnie J. Knutson & Christine A. Vogt. (2014) Posttrip Behavioral Differences Between First-Time and Repeat Guests: A Two-Phase Study in a Hospitality Setting. Journal of Hospitality Marketing & Management 23:7, pages 722-745.
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Jenny (Jiyeon) Lee. (2014) Visitors’ Emotional Responses to the Festival Environment. Journal of Travel & Tourism Marketing 31:1, pages 114-131.
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Jinhee Jun & Gerard T. Kyle. (2012) Gender Identity, Leisure Identity, and Leisure Participation. Journal of Leisure Research 44:3, pages 353-378.
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MichaelE. Naylor, BrianS. Gordon & JeffreyD. James. (2012) A societal perspective of sport: scale development in two settings. Journal of Global Scholars of Marketing Science 22:2, pages 101-116.
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Jinhee Jun & GerardT. Kyle. (2011) Understanding the Role of Identity in the Constraint Negotiation Process. Leisure Sciences 33:4, pages 309-331.
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Larry Neale. (2010) Loyalty and the ritualistic consumption of entertainment. Continuum 24:6, pages 905-919.
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Isao Okayasu, Haruo Nogawa & Duarte B. Morais. (2010) Resource Investments and Loyalty to Recreational Sport Tourism Event. Journal of Travel & Tourism Marketing 27:6, pages 565-578.
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Xiang (Robert) Li & James F. Petrick. (2010) Revisiting the Commitment-Loyalty Distinction in a Cruising Context. Journal of Leisure Research 42:1, pages 67-90.
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DanielA. Guttentag & MarkE. Havitz. (2010) Superstition as a personal moderator in the development of commitment and loyalty to and within casinos. Leisure/Loisir 34:1, pages 1-25.
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Robertico Croes, Amir Shani & Andrew Walls. (2010) The Value of Destination Loyalty: Myth or Reality?. Journal of Hospitality Marketing & Management 19:2, pages 115-136.
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Gary Howat, Gary Crilley & Richard Mcgrath. (2008) A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres. Managing Leisure 13:3-4, pages 139-161.
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Xiang (Robert) Li, JamesF. Petrick & Yuan (Nora) Zhou. (2008) Towards a Conceptual Framework of Tourists' Destination Knowledge and Loyalty. Journal of Quality Assurance in Hospitality & Tourism 8:3, pages 79-96.
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Konstantinos Alexandris, Charilaos Kouthouris & George Girgolas. (2007) Investigating the Relationships among Motivation, Negotiation, and Alpine Skiing Participation. Journal of Leisure Research 39:4, pages 648-667.
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Joohyun Lee, AlanR. Graefe & RobertC. Burns. (2007) Examining the Antecedents of Destination Loyalty in a Forest Setting. Leisure Sciences 29:5, pages 463-481.
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JohnT. Meldrum & AndrewT. Kaczynski. (2007) Confidence, social and special treatment benefits as predictors of relationship strength in recreation settings. Leisure/Loisir 31:1, pages 325-345.
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Gerard T. Kyle, Andrew J. Mowen, James D. Absher & Mark E. Havitz. (2006) Commitment to Public Leisure Service Providers: A Conceptual and Psychometric Analysis. Journal of Leisure Research 38:1, pages 78-103.
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DuarteB. Morais, MichaelJ. Dorsch & SheilaJ. Backman. (2005) Building Loyal Relationships Between Customers and Providers. Journal of Travel & Tourism Marketing 18:1, pages 49-57.
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Eddie T. C. Lam, James J. Zhang & Barbara E. Jensen. (2005) Service Quality Assessment Scale (SQAS): An Instrument for Evaluating Service Quality of Health-Fitness Clubs. Measurement in Physical Education and Exercise Science 9:2, pages 79-111.
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GERARD KYLE & GARRY CHICK. (2004) Enduring leisure involvement: the importance of personal relationships. Leisure Studies 23:3, pages 243-266.
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Konstantinos Alexandris, Panagiotis Zahariadis, Charalambos Tsorbatzoudis & George Grouios. (2004) An empirical investigation of the relationships among service quality, customer satisfaction and psychological commitment in a health club context. European Sport Management Quarterly 4:1, pages 36-52.
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Yoshi Iwasaki & Mark E. Havitz. (2004) Examining Relationships between Leisure Involvement, Psychological Commitment and Loyalty to a Recreation Agency. Journal of Leisure Research 36:1, pages 45-72.
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Gerard Kyle, Alan Graefe, Robert Manning & James Bacon. (2003) An Examination of the Relationship between Leisure Activity Involvement and Place Attachment among Hikers Along the Appalachian Trail. Journal of Leisure Research 35:3, pages 249-273.
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Metin Kozak, Tzung-Cheng(T. C.) Huan & Jay Beaman. (2002) A Systematic Approach to Non-Repeat and Repeat Travel. Journal of Travel & Tourism Marketing 12:4, pages 19-38.
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Konstantinos Alexandris, Nikos Dimitriadis & Anastasia Kasiara. (2001) The behavioural consequences of perceived service quality: An exploratory study in the context of private fitness clubs in Greece. European Sport Management Quarterly 1:4, pages 280-299.
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Brad Hill & B. Christine Green. (2000) Repeat Attendance as a Function of Involvement, Loyalty, and the Sportscape Across Three Football Contexts. Sport Management Review 3:2, pages 145-162.
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Daniel R. Williams, Christine A. Vogt & Joar Vittersø. (1999) Structural Equation Modeling of Users' Response to Wilderness Recreation Fees. Journal of Leisure Research 31:3, pages 245-268.
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Yoshi Iwasaki & Mark E. Havitz. (1998) A Path Analytic Model of the Relationships between Involvement, Psychological Commitment, and Loyalty. Journal of Leisure Research 30:2, pages 256-280.
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Mark E. Havitz & Frédéric Dimanche. (1997) Leisure Involvement Revisited: Conceptual Conundrums and Measurement Advances. Journal of Leisure Research 29:3, pages 245-278.
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B. Christine Green & Laurence Chalip. (1997) Enduring Involvement in Youth Soccer: The Socialization of Parent and Child. Journal of Leisure Research 29:1, pages 61-77.
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Se-Hyuk Park. (1996) Relationships Between Involvement and Attitudinal Loyalty Constructs in Adult Fitness Programs. Journal of Leisure Research 28:4, pages 233-250.
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