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Journal of Organizational Behavior Management Volume 34, 2014 - Issue 1
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Research Reports

“How May I Help You?” Improving Telephone Customer Service in a Medical Clinic Setting

Julie M. Slowiak University of Minnesota Duluth, Duluth, Minnesota, USACorrespondence[email protected]
Pages 39-51 | Published online: 28 Feb 2014

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Andressa A. Sleiman, Sigridur Sigurjonsdottir, Aud Elnes, Nicholas A. Gage & Nicole E. Gravina. (2020) A Quantitative Review of Performance Feedback in Organizational Settings (1998-2018). Journal of Organizational Behavior Management 40:3-4, pages 303-332.
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David P. Kelley$suffix/text()$suffix/text() & Nicole Gravina. (2018) A Paradigm Shift in Healthcare: An Open Door for Organizational Behavior Management. Journal of Organizational Behavior Management 38:1, pages 73-89.
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Byron Wine, Leigh Edgerton, Emily Inzana & Eli T. Newcomb. (2017) Further Effects of Lottery Odds on Responding. Journal of Organizational Behavior Management 37:1, pages 75-82.
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Amber M. Maraccini, Ramona A. Houmanfar & Alison J. Szarko. (2016) Motivation and Complex Verbal Phenomena: Implications for Organizational Research and Practice. Journal of Organizational Behavior Management 36:4, pages 282-300.
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Nicholas K. Reetz, Seth W. Whiting & Mark R. Dixon. (2016) The Impact of a Task Clarification and Feedback Intervention on Restaurant Service Quality. Journal of Organizational Behavior Management 36:4, pages 322-331.
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Anna L. Conard, Douglas A. Johnson, James D. Morrison & Kyle Ditzian. (2016) Tactics to Ensure Durability of Behavior Change Following the Removal of an Intervention Specialist: A Review of Temporal Generality Within Organizational Behavior Management. Journal of Organizational Behavior Management 36:2-3, pages 210-253.
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Alan McLucas, Byron Wine & William A. Espericueta Luna. A Review of Applied Goal Setting Studies in the Behavior Analytic Literature (1990-2022). Journal of Organizational Behavior Management 0:0, pages 1-14.
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Byron Wine. An Evaluation of Magnitude in Monetary Incentives. Journal of Organizational Behavior Management 0:0, pages 1-14.
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Michael Clayton & John Austin. A Graduate-Level Course in Organizational Behavior Management. Journal of Organizational Behavior Management 0:0, pages 1-17.
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Articles from other publishers (6)

Kristin M. Hustyi & Tabitha N. Hays. (2024) Organizational Behavior Management Approaches to Advancing Compassionate Care in Research and Practice. Behavior Analysis in Practice.
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Byron Wine & Eli T. Newcomb. 2021. Applications of Behavior Analysis in Healthcare and Beyond. Applications of Behavior Analysis in Healthcare and Beyond 359 368 .
Manuel A. Rodriguez & Heather M. McGee. (2019) Editorial: An Introduction to the Special Section on Organizational Behavior Management in Health & Human Services. Perspectives on Behavior Science 42:4, pages 927-930.
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Katie Lynn Garza, Heather M. McGee, Yannick A. Schenk & Rebecca R. Wiskirchen. (2017) Some Tools for Carrying Out a Proposed Process for Supervising Experience Hours for Aspiring Board Certified Behavior Analysts®. Behavior Analysis in Practice 11:1, pages 62-70.
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Byron Wine. 2017. Applied Behavior Analysis Advanced Guidebook. Applied Behavior Analysis Advanced Guidebook 117 134 .
J. Lee Whittington, Simone Meskelis, Enoch Asare & Sri BeldonaJ. Lee Whittington, Simone Meskelis, Enoch Asare & Sri Beldona. 2017. Enhancing Employee Engagement. Enhancing Employee Engagement 81 90 .

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