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Journal of Library Administration Volume 51, 2011 - Issue 4: Trends, Issues, and Innovation in Academic Library Service, Part 2: Case Studies
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Original Articles

Reference as Outreach: Meeting Users Where They Are

Paulita Aguilar University of New Mexico, Albuquerque, NM, USA
,
Kathleen Keating University of New Mexico, Albuquerque, NM, USA
,
Suzanne Schadl University of New Mexico, Albuquerque, NM, USA
&
Johann Van Reenen University of New Mexico, Albuquerque, NM, USA
Pages 343-358 | Published online: 29 Apr 2011

Citations (20)

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Read on this site (10)

Paula R. Dempsey, Adrienne Warner, Vera Lux & Linda Rich. (2022) On the Origin of Queries: Where Chat Reference Questions Begin. Internet Reference Services Quarterly 26:2, pages 73-94.
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Sarah Baker, Jayati Chaudhuri & Adele Dobry. (2022) Leveraging Student Research Consultants to Support Reference Services: A Case Study Comparison of Services Before and During the Pandemic. Internet Reference Services Quarterly 26:2, pages 57-71.
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Barbara Blummer & Jeffrey M. Kenton. (2019) Academic Libraries’ Outreach Efforts: Identifying Themes in the Literature. Public Services Quarterly 15:3, pages 179-204.
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Jennifer Velasquez. (2019) Young Adult Outreach: An Examination of Outreach Attempts at Branch Libraries in a Large Urban Public Library System. Journal of Library Administration 59:2, pages 202-213.
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Stephanie Beene, Amy S. Jackson, Sarah Kostelecky & Todd Quinn. (2019) Reach Out! Highlighting Collections and Expanding Outreach to Non-Traditional Communities across Academia. The Reference Librarian 60:1, pages 29-50.
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Joanne Oud & Peter Genzinger. (2016) Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk. Journal of Access Services 13:2, pages 112-130.
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Melia Erin Fritch, Laura Bonella & Jason Coleman. (2014) Nothing is Permanent but Change: The Journey to Consolidation and Back. College & Undergraduate Libraries 21:1, pages 2-18.
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EmilyK. Chan. (2014) Analyzing Recorded Transactions to Extrapolate the Required Knowledge, Skills, and Abilities of Reference Desk Providers at an Urban, Academic/Public Library. Journal of Library Administration 54:1, pages 23-32.
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Madeline Wagner. (2013) Proprietary Reference: Do Students Use Library Help?. The Reference Librarian 54:3, pages 251-262.
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Ronald Martin Solorzano. (2013) Adding Value at the Desk: How Technology and User Expectations are Changing Reference Work. The Reference Librarian 54:2, pages 89-102.
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Articles from other publishers (10)

Whitney A. Buccicone & Kristin Browning Leaman. 2021. Technical Services in the 21st Century. Technical Services in the 21st Century 21 29 .
Adrienne Warner, David A. Hurley, Jonathan Wheeler & Todd Quinn. (2020) Proactive chat in research databases: Inviting new and different questions. The Journal of Academic Librarianship 46:2, pages 102134.
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Barbara Blummer & Jeffrey M. Kenton. 2018. Library Science and Administration. Library Science and Administration 188 213 .
Barbara Blummer & Jeffrey M. Kenton. 2017. Disability and Equity in Higher Education Accessibility. Disability and Equity in Higher Education Accessibility 242 267 .
. 2017. Managing Academic Libraries. Managing Academic Libraries 81 95 .
Michael Perini. 2016. The Academic Librarian as Blended Professional. The Academic Librarian as Blended Professional 15 38 .
. 2016. The Invisible Librarian. The Invisible Librarian 321 336 .
Katie Lai. (2015) A roadshow of library resources: familiarize students with what you have. Reference Services Review 43:2, pages 280-291.
Crossref
Cynthia L. Henry, Kimberly K. Vardeman & Carrye K. Syma. (2012) Reaching out: connecting students to their personal librarian. Reference Services Review 40:3, pages 396-407.
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Amy Gratz & Julie Gilbert. (2011) Meeting student needs at the reference desk. Reference Services Review 39:3, pages 423-438.
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