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Journal of Library Administration Volume 59, 2019 - Issue 3
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posIT Monica D. T. Rysavy and Russell Michalak, Column Editors

Assessing Library Customer Interactions and Staff Satisfaction

Russell MichalakDirector of Hirons Library, Archives, & Learning Center, Goldey-Beacom College, Wilmington, DE, USACorrespondence[email protected]
(Column Editor) &
Monica D. T. RysavyDirector of Institutional Research and Training, Goldey-Beacom College, Wilmington, DE, USA
(Column Editor)
Pages 314-324 | Published online: 18 Apr 2019

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Marissa Bischoff, B. Wages & C. Robb. (2021) How Happy are They? Assessing Patron Satisfaction in Reference Delivery through a Continuous, Brief Survey. The Reference Librarian 62:3-4, pages 145-164.
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Russell Michalak & Monica D. T. Rysavy. (2019) Data Privacy and Academic Libraries: Non-PII, PII, and Librarians’ Reflections (Part 2). Journal of Library Administration 59:7, pages 768-785.
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Monica D. T. Rysavy & Russell Michalak. (2019) Data Privacy and Academic Libraries: Non-PII, PII, and Librarians’ Reflections (Part 1). Journal of Library Administration 59:5, pages 532-547.
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