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Original Articles

Development of performance measurement systems in quality management organisations

Pages 765-786 | Published online: 25 Jan 2007

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Read on this site (7)

Park Thaichon, Jiraporn Surachartkumtonkun, Sara Quach, Scott Weaven & Robert W. Palmatier. (2018) Hybrid sales structures in the age of e-commerce. Journal of Personal Selling & Sales Management 38:3, pages 277-302.
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M. Teresa Canet-Giner & Francisco Balbastre-Benavent. (2011) Rationality, participation and results: the case of the European excellence model in a Spanish services context. The Service Industries Journal 31:12, pages 1995-2017.
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HsinHsin Chang & Ya Ming Liu. (2009) The impact of brand equity on brand preference and purchase intentions in the service industries. The Service Industries Journal 29:12, pages 1687-1706.
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Uma Kumar, Vinod Kumar, Danuta de Grosbois & Franck Choisne. (2009) Continuous improvement of performance measurement by TQM adopters. Total Quality Management & Business Excellence 20:6, pages 603-616.
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Shun-Hsing Chen. (2009) Establishment of a performance-evaluation model for service quality in the banking industry. The Service Industries Journal 29:2, pages 235-247.
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Hsin Hsin Chang & I. Chen Wang. (2008) The relationship between network structure and international channel performance: a moderating effect of E-business activity. The Service Industries Journal 28:2, pages 255-274.
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Articles from other publishers (22)

Seyedeh Soudeh Karamouz, Reza Ahmadi Kahnali & Mohamad Ghafournia. (2020) Supply chain quality management performance measurement: systematic review. International Journal of Quality & Reliability Management 38:2, pages 484-504.
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Suby Khanam, Faisal Talib & Jamshed Siddiqui. (2020) An instrument validation of TQM enablers and IT resources in Indian ICT organizations. Journal of Systems and Information Technology 22:2, pages 179-200.
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Enrico Deidda Gagliardo, Michele Bigoni, Luca Papi & Giorgia Gobbo. (2019) La programmazione dei Ministeri nella nuova stagione della performance. Dalla burocrazia della performance alla performance utile. MANAGEMENT CONTROL:1, pages 169-189.
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Ioannis N. Metaxas, Dimitrios E. Koulouriotis & Dimitrios Emiris. (2018) Economic crisis and business excellence: a comparative multi case study assessment. International Journal of Quality & Reliability Management 35:4, pages 914-939.
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Kijpokin Kasemsap. 2018. Operations and Service Management. Operations and Service Management 996 1027 .
Marta Zárraga-Rodríguez & M. Jesús Álvarez. (2016) Efficient information-related practices in companies committed to EFQM. The TQM Journal 28:6, pages 798-813.
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Faisal Talib & Zillur Rahman. (2015) Identification and prioritization of barriers to total quality management implementation in service industry. The TQM Journal 27:5, pages 591-615.
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Rana Basu & Prabha Bhola. (2015) Exploring Quality Management Practices and Its Pattern Analysis in Indian Service SMEs. Journal of Enterprising Culture 23:02, pages 199-235.
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Daniel Jurburg, Elisabeth Viles, Carmen Jaca & Martin Tanco. (2015) Why are companies still struggling to reach higher continuous improvement maturity levels? Empirical evidence from high performance companies. The TQM Journal 27:3, pages 316-327.
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Nikolaos Otheitis & Martin Kunc. (2015) Performance measurement adoption and business performance. Management Decision 53:1, pages 139-159.
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Kijpokin Kasemsap. 2015. Laboratory Management Information Systems. Laboratory Management Information Systems 1 31 .
Faisal Talib, Zillur Rahman & M.N. Qureshi. (2013) An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management 30:3, pages 280-318.
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Ernest Boateng‐Okrah & Fred Appiah Fening. (2012) TQM implementation: a case of a mining company in Ghana. Benchmarking: An International Journal 19:6, pages 743-759.
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Yohanes Kristianto, Mian M. Ajmal & Maqsood Sandhu. (2012) Adopting TQM approach to achieve customer satisfaction. The TQM Journal 24:1, pages 29-46.
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Karen Fryer, Jiju Antony & Susan Ogden. (2009) Performance management in the public sector. International Journal of Public Sector Management 22:6, pages 478-498.
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Wen‐Yi Sit, Keng‐Boon Ooi, Binshan Lin & Alain Yee‐Loong Chong. (2009) TQM and customer satisfaction in Malaysia's service sector. Industrial Management & Data Systems 109:7, pages 957-975.
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V. Kumar, D. De Grosbois, F. Choisne & U. Kumar. (2008) Performance measurement by TQM adopters. The TQM Journal 20:3, pages 209-222.
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Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 215 219 .
Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 163 214 .
. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 11 34 .
Nils Pleier. 2008. Performance-Measurement-Systeme und der Faktor Mensch. Performance-Measurement-Systeme und der Faktor Mensch 1 9 .
Rakesh Kumar. (2014) Effect of Performance Appraisal on Employee Capability and Organizational Performance: A Study of Employees Working in Different Companies in Solan District of Himachal Pradesh.. SSRN Electronic Journal.
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