Advanced search
Publication Cover
Total Quality Management & Business Excellence Volume 20, 2009 - Issue 6
Submit an article Journal homepage
686
Views
17
CrossRef citations to date
0
Altmetric
Original Articles

Continuous improvement of performance measurement by TQM adopters

Uma Kumar Sprott School of Business, Carleton University, Ottawa, CanadaCorrespondence[email protected]
,
Vinod Kumar Sprott School of Business, Carleton University, Ottawa, Canada
,
Danuta de Grosbois Department of Tourism and Environment, Brock University, St. Catharines, Ontario, Canada
&
Franck Choisne Sprott School of Business, Carleton University, Ottawa, Canada
Pages 603-616 | Published online: 16 Jun 2009
 
Sample our Economics, Finance,Business & Industry journals, sign in here to start your access, latest two full volumes FREE to you for 14 days

Abstract

This paper investigates the characteristics of performance measures perceived most appropriate in TQM environment and the systems and procedures that keep these performance measures continuously updated. The respondents included Canadian finalists (winners and certificates of merit) in the Total Quality category of Canada Awards for Business Excellence. The following issues are addressed: frequency of performance measures improvements; the mechanisms of these improvements; assignment of responsibility for creating, updating and monitoring performance measures; and the role of employee participation and training.

Log in via your institution

Access through your institution

Log in to Taylor & Francis Online

Restore content access

Restore content access for purchases made as guest
Purchase options * Save for later

PDF download + Online access

  • 48 hours access to article PDF & online version
  • Article PDF can be downloaded
  • Article PDF can be printed
USD 53.00 Add to cart

Issue Purchase

  • 30 days online access to complete issue
  • Article PDFs can be downloaded
  • Article PDFs can be printed
USD 404.00 Add to cart

* Local tax will be added as applicable

Related Research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.