Citations (200)
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Volkan Genc, Anil Bilgihan, Seray Gulertekin Genc & Fevzi Okumus. (2023) Seeing history come to life with augmented reality: the museum experience of generation Z in Göbeklitepe. Journal of Tourism and Cultural Change 21:6, pages 657-676.
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Nandakumar Mekoth, Albino Roshan Thomson & Anandakuttan Unnithan. (2023) The Mediating Role of Satisfaction on the Relationship between Professionalism and Employee Continuity in Hospitality Industry. Journal of Quality Assurance in Hospitality & Tourism 24:4, pages 477-503.
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Kajsa Hult, Henrik Scander & Ute Walter. (2023) Contemporary dining room professionals: towards a “hip” style of hospitality identity. Research in Hospitality Management 13:1, pages 11-21.
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Kajsa Hult, Jack Lainpelto, Ute Walter & Inger M. Jonsson. (2023) Constructing the hospitality superstar in restaurant dining rooms. Scandinavian Journal of Hospitality and Tourism 23:2-3, pages 264-281.
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Lu Lu, Lindsey Lee, Laurie Wu & Xiang (Robert) Li. (2022) Healing the pain: does COVID-19 isolation drive intentions to seek travel and hospitality experiences?. Journal of Hospitality Marketing & Management 31:5, pages 620-639.
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Ali Bavik & Chen-Feng Kuo. (2022) A systematic review of creativity in tourism and hospitality. The Service Industries Journal 42:5-6, pages 321-359.
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Sake Jan Velthuis. (2022) Creating sustainable competitive advantage in the hospitality industry through commercial friendships: connecting the host and guest on a social and emotional level. Research in Hospitality Management 12:1, pages 85-89.
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Gerardo Joel Anaya, Saerom Wang & Xinran Y. Lehto. (2022) A Schema-based Perspective to Understanding Hotel Social Media Content Strategy. Journal of Quality Assurance in Hospitality & Tourism 23:1, pages 56-88.
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Ramona-Diana Leon. (2021) Intellectual capital and the coronavirus crisis: taking a closer look at restaurants’ strategies. Knowledge Management Research & Practice 19:4, pages 501-509.
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Ana Brochado, Jenny Souto & Fernando Brochado. (2021) Dimensions of Sustainable Tour Experiences. Journal of Quality Assurance in Hospitality & Tourism 22:5, pages 625-648.
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Sow Hup Joanne Chan, Yim King Penny Wan & Un Teng Zoe Tam. (2021) Tourists’ Description of their Experiences of the Servicescape of Integrated Resorts: the Case of Macau. International Journal of Hospitality & Tourism Administration 22:3, pages 269-302.
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Louise Buxton & Eleni Michopoulou. (2021) Value Co-Creation and Co-Destruction: Considerations of Spa Servicescapes. Tourism Planning & Development 18:2, pages 210-225.
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Nguyen Vinh Hoa & Isaure May. (2021) A reflection on the story, current positioning, offerings and the darker side of the luxury gastronomy book, the Michelin Guide. Research in Hospitality Management 11:1, pages 59-65.
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Luis Henrique de Souza, Elisabeth Kastenholz & Maria de Lourdes de Azevedo Barbosa. (2020) Relevant dimensions of tourist experiences in unique, alternative person-to-person accommodation—sharing castles, treehouses, windmills, houseboats or house-buses. International Journal of Hospitality & Tourism Administration 21:4, pages 390-421.
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Monique Medema & Brenda de Zwaan. (2020) Exploring the concept of hostmanship through “50 cups of coffee”. Research in Hospitality Management 10:1, pages 21-28.
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Peter Singleton & Erwin Losekoot. (2020) Exploring the key components of a contemporary hospitality servicescape: Architecture, theology and community. Research in Hospitality Management 10:1, pages 13-20.
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Ben Nemeschansky. (2020) Listen to your customer - how to manage your restaurant more effectively. Journal of Foodservice Business Research 23:1, pages 17-45.
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Ibrahim Alnawas & Jane Hemsley-Brown. (2019) Examining the key dimensions of customer experience quality in the hotel industry. Journal of Hospitality Marketing & Management 28:7, pages 833-861.
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Cynthia S. Deale. (2019) Making Memories: An Example of the Scholarship of Teaching and Learning in Hospitality and Tourism Education. Journal of Hospitality & Tourism Education 31:4, pages 221-234.
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Tracy Harkison. (2017) The importance of the human touch in the luxury accommodation sector. Research in Hospitality Management 7:1, pages 59-64.
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Peter BeomCheol Kim, Ben Nemeschansky & Lothar Brandt. (2017) An exploratory study of determinants for restaurant servers’ actual tip earnings: Individual characteristics and work conditions. Journal of Foodservice Business Research 20:1, pages 15-33.
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Ta-Sheng Lo, Hsiao-Lan Wei, Hsi-Peng Lu & Hsien-Tang Ko. (2016) Integrating the Kano model with NSD and EMF to assess the innovative attributes of service quality – an empirical study of Taiwan's KTV service industry. Quality Technology & Quantitative Management 13:4, pages 416-438.
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Hui-Chen Chang & Po-Yueh Chiu. (2016) Innovative marketing in professional baseball teams. The Service Industries Journal 36:11-12, pages 576-594.
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Jill Poulston & Andrew Jenkins. (2016) Barriers to the employment of older hotel workers in New Zealand. Journal of Human Resources in Hospitality & Tourism 15:1, pages 45-68.
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Faizan Ali, Kisang Ryu & Kashif Hussain. (2016) Influence of Experiences on Memories, Satisfaction and Behavioral Intentions: A Study of Creative Tourism. Journal of Travel & Tourism Marketing 33:1, pages 85-100.
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Ahmad Azmi M. Ariffin, Ehsaneh Nejad Mohammad Nameghi & Yee Kar Soon. (2015) The Relationships between National Identity, Hospitality, and Satisfaction among Foreign Hotel Guests. Journal of Travel & Tourism Marketing 32:6, pages 778-793.
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Saeed Shobeiri, Ebrahim Mazaheri & Michel Laroche. (2014) Improving customer website involvement through experiential marketing. The Service Industries Journal 34:11, pages 885-900.
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Jane A. Legget, Erwin Losekoot, Lindsay Neill & Yvonne Wood. (2014) Are Posters Worth the Paper They Are Printed On?. SCHOLE: A Journal of Leisure Studies and Recreation Education 29:1, pages 91-101.
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Azin Mostajer Haghighi, Thomas Baum & Farhad Shafti. (2014) Dimensions of customer loyalty in hospitality micro-enterprises. The Service Industries Journal 34:3, pages 251-273.
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Hsien-Tang Ko, Chi Chang & Nan-Shiun Chu. (2013) An empirical investigation of the consumer demand for digital television application services. Behaviour & Information Technology 32:4, pages 397-409.
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Hsien-Tang Ko, Hsi-Peng Lu & Hueiju Yu. (2012) Comparative analysis of experience-oriented customer needs based on the Kano model: an empirical study. The Service Industries Journal 32:12, pages 1973-1990.
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Hervé Corvellec & Tom O'Dell. (2012) Demanding hosts and ungrateful guests – the everyday drama of public transportation in three acts and academic prose. Culture and Organization 18:3, pages 231-249.
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Dawn
M. Dobni. (2012) Leisure as Marketing: The Nature and Experience of “Business Leisure”. Journal of Hospitality Marketing & Management 21:1, pages 40-60.
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Jing
(Bill) Xu & Andrew Chan. (2010) Service Experience and Package Tours. Asia Pacific Journal of Tourism Research 15:2, pages 177-194.
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Peter Lugosi, Paul Lynch & Alison Morrison. (2009) Critical hospitality management research. The Service Industries Journal 29:10, pages 1465-1478.
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ABRAHAM PIZAM & AMIR SHANI. (2009) The Nature of the Hospitality Industry: Present and Future Managers' Perspectives. Anatolia 20:1, pages 134-150.
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Noureddine Selmi, Mariem Kamoun & Mohammad Soliman. Capturing customer delight in hotels: key drivers and consequences. Anatolia 0:0, pages 1-14.
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Articles from other publishers (163)
Anita Manfreda, Antoine Bisson, Cindy Lee, Madalyn Scerri & Rajka Presbury. (2024) Conceptualising the “Hospitable Service Mindset” for the future hospitality workforce. Journal of Hospitality and Tourism Management 58, pages 115-128.
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Lindsay Neill, Nigel Hemmington, Christine McDonald & Francesca Zampollo. (2024) Designer delectables; exploring the design practice of haute couture and haute cuisine. International Journal of Gastronomy and Food Science 35, pages 100870.
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Oswald Mhlanga. (2024) Travel Dining Experiencescape: A Comparative Evaluation of Dining Experiences in Restaurants and P2P Dining. Journal of Travel Research.
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Helena Santos-Rodrigues. 2024. Recent Advancements in Tourism Business, Technology and Social Sciences. Recent Advancements in Tourism Business, Technology and Social Sciences
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Ahmet Bulent Ozturk, Abraham Pizam, Ahmet Hacikara, Qingxiang An, Suja Chaulagain, Adela Balderas-Cejudo, Dimitrios Buhalis, Galia Fuchs, Tadayuki Hara, Jessica Vieira de Souza Meira, Raquel García Revilla, Deepa Sethi, Ye Shen & Olimpia State. (2023) Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values. Journal of Hospitality and Tourism Technology 14:5, pages 780-801.
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Derya TOKSÖZ. (2023) Hatırlanabilir Turizm Deneyimi Çalışmaları Üzerine Bibliyometrik Bir İncelemeA Bibliometric Review on Memorable Tourism Experience Studies. İktisadi İdari ve Siyasal Araştırmalar Dergisi 8:22, pages 940-957.
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H. Kader Şanlıöz-Özgen & Metin Kozak. (2023) Customer experience in five-star hotel businesses: is it an “experience” for customers?. Consumer Behavior in Tourism and Hospitality 18:3, pages 306-320.
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Smitha Girija, Devika Rani Sharma & Vaishali Kaushal. (2022) Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic: a netnography approach. Qualitative Market Research: An International Journal 26:4, pages 320-344.
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Yu Gu, Xusen Cheng & Jia Shen. (2023) Design shopping as an experience: Exploring the effect of the live-streaming shopping characteristics on consumers’ participation intention and memorable experience. Information & Management 60:5, pages 103810.
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Renata Tesser Rocha, Simone Ruchdi Barakat & Carlos Alberto Alves. (2023) The relationship between hospitality and trust among stakeholders: A study in veterinary clinics and hospitals. International Journal of Hospitality Management 112, pages 103385.
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Nancy Grace Baah, Sebastian Filep, Michael S. Lin & Frank Badu-Baiden. (2023) Introduction of generosity into commercial hospitality: Conceptual foundations. Hospitality & Society 13:2, pages 91-101.
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Senthil Veerasamy & Susobhan Goswami. 2023. Smart Analytics, Artificial Intelligence and Sustainable Performance Management in a Global Digitalised Economy. Smart Analytics, Artificial Intelligence and Sustainable Performance Management in a Global Digitalised Economy
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Levent Altinay, Zaid Alrawadieh, Fadime Tulucu & Hasan Evrim Arici. (2023) Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients. International Journal of Hospitality Management, pages 103517.
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Emmanuel Kwame Opoku, Aaron Tham, Alastair M. Morrison & Mei-jung Sebrina Wang. (2022) An exploratory study of the experiencescape dimensions and customer revisit intentions for specialty urban coffee shops. British Food Journal 125:5, pages 1613-1630.
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Hanım Kader Şanlıöz-Özgen & Metin Kozak. (2022) Positioning five-star hotels in city destinations: The case of Istanbul, Turkey. Tourism and Hospitality Research 23:2, pages 239-253.
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Levent Altinay, Zaid Alrawadieh, Fadime Tulucu & Hasan Evrim Arici. (2023) The effect of hospitableness on positive emotions, experience, and well-being of hospital patients. International Journal of Hospitality Management 110, pages 103431.
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Anita Manfreda, Frans Melissen, Rajka Presbury, Scott Richardson & Justin King. (2023) A model of luxury lodge experience quality. Journal of Hospitality and Tourism Management 54, pages 486-499.
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Engin Bayraktaroglu. 2023. Leadership Approaches in Global Hospitality and Tourism. Leadership Approaches in Global Hospitality and Tourism
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Pedro Carvalho & Helena Alves. (2022) Customer value co-creation in the hospitality and tourism industry: a systematic literature review. International Journal of Contemporary Hospitality Management 35:1, pages 250-273.
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Kshitiz Sharma, Mihir Dash, Madhumita Guha Majumder & Moutushi Sharma. (2023) Hospitality Competitiveness Index for Indian States and Union Territories Using Multi-Criteria TOPSIS Model. SSRN Electronic Journal.
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Viachaslau Filimonau, Hussein Algboory, Nameer K. Mohammed, Hana Kadum, Jamal M. Qasem & Belal J. Muhialdin. (2023) Food waste and its management in the foodservice sector of a developing economy: An exploratory and preliminary study of a sample of restaurants in Iraq. Tourism Management Perspectives 45, pages 101048.
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Alexandra Matos Pereira, Isabel Andrés Marques & Isabel Borges. 2023. Advances in Tourism, Technology and Systems. Advances in Tourism, Technology and Systems
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Mónica Oliveira & Filipa Brandão. 2023. Advances in Tourism, Technology and Systems. Advances in Tourism, Technology and Systems
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Hye Jung Kim, Myeong Sook Park & Jiin Hwang. 2023. Emotional Artificial Intelligence and Metaverse. Emotional Artificial Intelligence and Metaverse
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Devika Rani Sharma, Smitha Girija & Pratima Merugu. (2022) Mediating Role of Perceived Health Risk on Customer Experience and Customer Satisfaction: Evidence from the Airline Industry in India During COVID-19. International Journal of Global Business and Competitiveness 17:S1, pages 31-45.
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Ali Bavik & Mehmet Ali Koseoglu. (2022) Intellectual structure of leadership studies in hospitality and tourism. International Journal of Contemporary Hospitality Management 34:12, pages 4562-4591.
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Frank Badu‐Baiden & Seongseop (Sam) Kim. (2022) Is local food consumption memorable? Exploration of a multidimensional measurement scale to explain tourists' memorable local food consumption experiences. International Journal of Tourism Research 24:6, pages 739-758.
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Uglješa Stankov, Ulrike Gretzel & Viachaslau Filimonau. 2022. The Mindful Tourist: The Power of Presence in Tourism. The Mindful Tourist: The Power of Presence in Tourism
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Sarath Munasinghe, Nigel Hemmington, Heike Schänzel & Jill Poulston. (2022) Hospitality beyond the commercial domain: A triadic conceptualisation of hospitality in tourism from a host-guest encounter perspective. International Journal of Hospitality Management 107, pages 103316.
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Hyejo Hailey Shin, Miyoung Jeong, Kevin Kam Fung So & Robin DiPietro. (2022) Consumers’ experience with hospitality and tourism technologies: Measurement development and validation. International Journal of Hospitality Management 106, pages 103297.
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Christelle Martin-Lacroux, Alain Lacroux, Soffien Bataoui & Jessica Gerard. (2022) Le défi de l’attractivité pour les PME : le rôle du site internet institutionnel sur le soutien organisationnel anticipé et les intentions de postuler. Revue de gestion des ressources humaines N° 124:2, pages 24-44.
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Soffien Bataoui, Jessica Gerard & Christelle Martin-Lacroux. (2022) Quand l’hospitalité du site internet d’une PME l’aide à attirer des candidats. Décisions Marketing N° 106:2, pages 73-89.
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Clement Nangpiire, Joaquim Silva & Helena Alves. (2021) Customer engagement and value co-creation/destruction: the internal fostering and hindering factors and actors in the tourist/hotel experience. Journal of Research in Interactive Marketing 16:2, pages 173-188.
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Kai-Sean Lee & Katherine Jayne Ruck. (2022) Barista Diary: An autoethnography studying the operational experience of third-wave coffee shop baristas. International Journal of Hospitality Management 102, pages 103182.
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Hailian Qiu, Minglong Li, Billy Bai, Ning Wang & Yingli Li. (2022) The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload. International Journal of Contemporary Hospitality Management 34:4, pages 1374-1398.
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Heike Schänzel, Gavin Urie & Paul Lynch. (2022) Slow hospitality: Family perspectives of holiday experiences at beach fale in Samoa. Hospitality & Society 12:1, pages 95-116.
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Kirsti Margrethe Laerdal, Catherine Palmer & Jo-Anne Lester. (2022) Constructing and performing hotel hospitality culture. Hospitality & Society 12:1, pages 3-26.
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Tracy Harkison. 2022. The Emerald Handbook of Luxury Management for Hospitality and Tourism. The Emerald Handbook of Luxury Management for Hospitality and Tourism
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Yafang Bao, Emily Ma, Liqing La, Feifei Xu & Leijun Huang. (2021) Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model. Journal of Vacation Marketing 28:1, pages 95-116.
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Anita Manfreda & Justin King. 2022. Case Based Research in Tourism, Travel, Hospitality and Events. Case Based Research in Tourism, Travel, Hospitality and Events
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Oludolapo Afolami & Ruqayyah Baderinwa. 2022. Humanistic Perspectives in Hospitality and Tourism, Volume 1. Humanistic Perspectives in Hospitality and Tourism, Volume 1
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Moyinoluwa Okunloye & Amaka Okpalla. 2022. Humanistic Perspectives in Hospitality and Tourism, Volume II. Humanistic Perspectives in Hospitality and Tourism, Volume II
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Marcell Kustos, Steven Goodman, David W. Jeffery & Susan E.P. Bastian. (2021) Appropriate food and wine pairings and wine provenance information: Potential tools for developing memorable dining experiences. Food Quality and Preference 94, pages 104297.
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Ahmed Tlili, Fahriye Altinay, Zehra Altinay & Ye Zhang. (2021) Envisioning the future of technology integration for accessible hospitality and tourism. International Journal of Contemporary Hospitality Management 33:12, pages 4460-4482.
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Mujde Bideci & Caglar Bideci. (2021) Designing a tourist experience for numen seekers. Qualitative Market Research: An International Journal 24:5, pages 704-725.
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Darryl Gibbs, Clare Haven-Tang & Caroline Ritchie. (2021) Harmless flirtations or co-creation? Exploring flirtatious encounters in hospitable experiences. Tourism and Hospitality Research 21:4, pages 473-486.
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Marjolaine Rivard, Jessica Gerard, Soffien Bataoui & Christelle Martin-Lacroux. (2021) Un site internet pour attirer les candidats ? Une étude typologique des pratiques des PME. @GRH N° 40:3, pages 61-88.
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Molly Inhofe Rapert, Anastasia Thyroff & Sarah C. Grace. (2021) The generous consumer: Interpersonal generosity and pro-social dispositions as antecedents to cause-related purchase intentions. Journal of Business Research 132, pages 838-847.
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Jingjing Guan, Wanfei Wang, Zhigang Guo, Jin Hooi Chan & Xiaoguang Qi. (2021) Customer experience and brand loyalty in the full-service hotel sector: the role of brand affect. International Journal of Contemporary Hospitality Management 33:5, pages 1620-1645.
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Murat Yorulmaz & Figen Sevinc. (2021) Supervisor support and turnover intentions of yacht captains: the role of work–family conflict and psychological resilience during the COVID-19 pandemic. International Journal of Contemporary Hospitality Management 33:5, pages 1554-1570.
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Ana Brochado, Carlos Brito, Adrien Bouchet & Fernando Oliveira. (2021) Dimensions of Football Stadium and Museum Tour Experiences: The Case of Europe’s Most Valuable Brands. Sustainability 13:12, pages 6602.
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Hanım Kader ŞANLIÖZ-ÖZGEN. (2021) Konaklama Deneyimiyle İlgili Çevrimiçi Yorumların İncelenmesi: Anlatı Çözümlemesi Yöntemi. Anatolia: Turizm Araştırmaları Dergisi 32:1, pages 55-66.
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Xingyang Lv, Yue Liu, Shuangyu Xu & Qiuyun Li. (2021) Welcoming host, cozy house? The impact of service attitude on sensory experience. International Journal of Hospitality Management 95, pages 102949.
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Gabby Walters, Lukas Huck, Richard N.S. Robinson & Jürg Stettler. (2021) Commercial hospitality in tourism: A global comparison of what culturally matters. International Journal of Hospitality Management 95, pages 102939.
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Xing Han, Carolus L.C. Praet & Liyong Wang. 2021. Sustainable and Collaborative Tourism in a Digital World. Sustainable and Collaborative Tourism in a Digital World.
Tuan Trong Luu. (2021) Knowledge sharing in the hospitality context: The roles of leader humility, job crafting, and promotion focus. International Journal of Hospitality Management 94, pages 102848.
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Brenda Groen & Hester van Sprang. (2021) Perceptions of Hospitality and Safety Are Two Sides of the Same Coin. Buildings 11:3, pages 113.
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Alberto Alcalde-Giraudo, Ruth Fernández-Hernández, Carmen Paradinas-Márquez, Pilar Sánchez-González & Fernando E. García-Muiña. (2021) Marketing approach to Nordic tourism. Technological Forecasting and Social Change 163, pages 120441.
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Asli D.A. Tasci, Gurhan Aktas & Fulya Acikgoz. (2021) CULTURAL DIFFERENCES IN HOSPITABLENESS: A STUDY IN TURKISH CULTURE. Tourism and hospitality management 27:2, pages 339-361.
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Angela Steffen, Jürg Stettler & Lukas Huck. (2020) Feeling (un)welcome in Switzerland: The perception of commercial hospitality by domestic and international tourists. Tourism and Hospitality Research 21:1, pages 44-60.
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Mariana Madeira, Susana Silva & Teresa Pataco. 2021. Tourism Innovation in Spain and Portugal. Tourism Innovation in Spain and Portugal
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Massimiliano Vesci, Emanuela Conti, Chiara Rossato & Paola Castellani. (2020) The mediating role of visitor satisfaction in the relationship between museum experience and word of mouth: evidence from Italy. The TQM Journal 33:1, pages 141-162.
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Rahul Mehta. (2020) DEFINING AND DESIGN UNDERSTANDING THE VARIOUS REALMS OF HOSPITALITY DISCIPLINE: AN ENVIRONMENTALIST ECO-RESPONSIBLE GOLF RESORT. International Journal of Tourism & Hospitality Reviews 7:2, pages 63-73.
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Angelique Lombarts. 2020. Sustainable Hospitality Management. Sustainable Hospitality Management
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Paola Castellani, Angelo Bonfanti, Rossella Canestrino & Pierpaolo Magliocca. (2020) Dimensions and triggers of memorable tourism experiences: evidence from Italian social enterprises. The TQM Journal 32:6, pages 1115-1138.
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Ben Nemeschansky, Tania von der Heidt & Peter Beomcheol Kim. (2020) Customer-driven menu analysis (CDMA): Capturing customer voice in menu management. International Journal of Hospitality Management 91, pages 102417.
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Catarina Correia Leal & Aristides I. Ferreira. (2020) Should I book another hotel? The effects of sickness and ethnicity on customer brand loyalty and positive word of mouth. International Journal of Hospitality Management 91, pages 102410.
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Imran Khan, Mobin Fatma, Amjad Shamim, Yatish Joshi & Zillur Rahman. (2020) Gender, loyalty card membership, age, and critical incident recovery: Do they moderate experience-loyalty relationship?. International Journal of Hospitality Management 89, pages 102408.
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Nan Jiang, Rob Law & Li Li. (2020) Impacts of peer-to-peer accommodation on the hotel industry: Hoteliers’ perspectives. International Journal of Hospitality Management 88, pages 102516.
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Rosalind Kelly, Valerie Wright‐St Clair & Eleanor Holroyd. (2018) Patients’ experiences of nurses’ heartfelt hospitality as caring: A qualitative approach. Journal of Clinical Nursing 29:11-12, pages 1903-1912.
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Béchir Ben Lahouel & Nathalie Montargot. (2020) Children as customers in luxury hotels. International Journal of Contemporary Hospitality Management 32:5, pages 1813-1835.
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Natalie Haynes & David Egan. (2020) The perceptions of frontline employees towards hotel overbooking practices: exploring ethical challenges. Journal of Revenue and Pricing Management 19:2, pages 119-128.
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Ritva Höykinpuro & Mika Yrjölä. (2020) Space-to-face (S2F) hospitality in spaces and places. Hospitality & Society 10:1, pages 23-41.
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Mehmet Ali Koseoglu. (2019) Evolution of the social structure of hospitality management literature: 1960-2016. International Journal of Contemporary Hospitality Management 32:2, pages 489-510.
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Ali Bavik. (2020) A systematic review of the servant leadership literature in management and hospitality. International Journal of Contemporary Hospitality Management 32:1, pages 347-382.
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Madalyn A. Scerri & Rajka Presbury. (2020) Airbnb Superhosts' talk in commercial homes. Annals of Tourism Research 80, pages 102827.
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Marco A. Gardini & Raija Seppälä-Esser. 2020. Innovationen und Innovationsmanagement im Gesundheitswesen. Innovationen und Innovationsmanagement im Gesundheitswesen
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Soffien Bataoui & Jean-Luc Giannelloni. (2019) Rendre le commerce électronique plus humain et moins marchand en considérant les sites internet marchands comme des espaces d’hospitalité. Management & Avenir N° 113:7, pages 83-103.
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Jing Li, Simon Hudson & Kevin Kam Fung So. (2019) Exploring the customer experience with Airbnb. International Journal of Culture, Tourism and Hospitality Research 13:4, pages 410-429.
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Norma D’Annunzio-Green & Allan Ramdhony. (2019)
It’s not what you do; it’s the way that you do it
. International Journal of Contemporary Hospitality Management 31:10, pages 3992-4020.
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Nikola Naumov. 2019. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality. Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
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Riina Iloranta. (2019) Luxury tourism service provision - Lessons from the industry. Tourism Management Perspectives 32, pages 100568.
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Yen-Cheng Chen, Pei-Ling Tsui, Hsin-I Chen, Hui-Ling Tseng & Ching-Sung Lee. (2019) A dining table without food: the floral experience at ethnic fine dining restaurants. British Food Journal 122:6, pages 1819-1832.
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David Solnet, Mahesh Subramony, Robert C. Ford, Maria Golubovskaya, Hee Jung (Annette) Kang & Murat Hancer. (2019) Leveraging human touch in service interactions: lessons from hospitality. Journal of Service Management 30:3, pages 392-409.
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Kaye Kye-Sung Chon & Judit Zoltan. (2019) Role of servant leadership in contemporary hospitality. International Journal of Contemporary Hospitality Management 31:8, pages 3371-3394.
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Olawale Fatoki. (2019) Hotel Employees’ Pro-Environmental Behaviour: Effect of Leadership Behaviour, Institutional Support and Workplace Spirituality. Sustainability 11:15, pages 4135.
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Richard Tresidder & Emmie Louise Deakin. (2019) Historic buildings and the creation of experiencescapes: looking to the past for future success. Journal of Tourism Futures 5:2, pages 193-201.
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