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The Service Industries Journal Volume 30, 2010 - Issue 14
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Original Articles

The determinant of customer profitability on the financial institution

Chia-Chi Lee Department of Accounting Information, National Taipei College of Business, 321, Sec. 1, Jinan Road, Zhongzheng District, Taipei, 100, Taiwan, Republic of China
,
Tyrone T. Lin Department of International Business, National Dong Hwa University, 1, Sec. 2, Da-Hsueh Road, Shou-Feng, Hualien, 974, Taiwan, Republic of ChinaCorrespondence[email protected]
&
Chien-Jen Chen Department of International Business, National Dong Hwa University, 1, Sec. 2, Da-Hsueh Road, Shou-Feng, Hualien, 974, Taiwan, Republic of China
Pages 2311-2328 | Received 22 May 2008, Accepted 04 Nov 2008, Published online: 23 Sep 2010

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Zhaoquan Jian, Ho Kwong Kwan, Qian Qiu, Zhi Qiang Liu & Frederick Hong-kit Yim. (2012) Abusive supervision and frontline employees' service performance. The Service Industries Journal 32:5, pages 683-698.
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Articles from other publishers (3)

Jonas R. Jahnert & Hato Schmeiser. (2021) The relationship between net promoter score and insurers’ profitability: an empirical analysis at the customer level. The Geneva Papers on Risk and Insurance - Issues and Practice 47:4, pages 944-972.
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Tyrone T. Lin, Chia-Chi Lee & Hsiao-Chi Lin. (2012) Analysis of customer profit contribution for banks with the concept of marketing mix strategy between 4Cs and 5Ps. Service Business 7:1, pages 37-59.
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Federico RajolaFederico Rajola. 2013. Customer Relationship Management in the Financial Industry. Customer Relationship Management in the Financial Industry 63 82 .

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