The Service Industries Journal, Volume 30, Issue 14 (2010)

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The Service Industries Journal, Volume 30, Issue 14 (2010)

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Miscellany

Editorial Board
Page: (ebi)
Published online: 29 Oct 2010
CitationforEditorial Board | Full Text | PDF (29.7 KB)
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Original Articles

Article
Introduction
Domingo Ribeiro Soriano
Pages: 2289-2292
Published online: 29 Oct 2010
First Page PreviewforIntroduction | Full Text | References | PDF (39.5 KB)
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Article
The role of commitment on the customer benefits–loyalty relationship in mobile service industry
Won-Moo Hur, Jungkun Park & Minsung Kim
Pages: 2293-2309
Published online: 29 Sep 2010
AbstractforThe role of commitment on the customer benefits–loyalty relationship in mobile service industry | Full Text | References | PDF (196 KB)
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Article
The determinant of customer profitability on the financial institution
Chia-Chi Lee, Tyrone T. Lin & Chien-Jen Chen
Pages: 2311-2328
Published online: 23 Sep 2010
AbstractforThe determinant of customer profitability on the financial institution | Full Text | References | PDF (108.6 KB)
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Article
The determinate effects of competences and decision process factors on firms' internationalisation
Tsui-Yii Shih
Pages: 2329-2350
Published online: 29 Sep 2010
AbstractforThe determinate effects of competences and decision process factors on firms' internationalisation | Full Text | References | PDF (169.6 KB)
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Article
Factors influencing the foreign entry mode of Asian and Latin-American banks
Meng-Fen Hsieh, Chung-Hua Shen & Jen-Sin Lee
Pages: 2351-2365
Published online: 28 Sep 2010
AbstractforFactors influencing the foreign entry mode of Asian and Latin-American banks | Full Text | References | PDF (136.3 KB)
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Article
The different systems for tourist hotels efficiency estimation in Taiwan
Yung-Ho Chiu, Chung-Te Ting & Chin-Wei Huang
Pages: 2367-2385
Published online: 29 Sep 2010
AbstractforThe different systems for tourist hotels efficiency estimation in Taiwan | Full Text | References | PDF (131.4 KB)
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Article
Nine issues for Internet-based survey research in service industries
Hui-Chih Wang & Her-Sen Doong
Pages: 2387-2399
Published online: 28 Sep 2010
AbstractforNine issues for Internet-based survey research in service industries | Full Text | References | PDF (117.9 KB)
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Article
Conceptualizing and measuring experience quality: the customer's perspective
Ting-Yueh Chang & Shun-Ching Horng
Pages: 2401-2419
Published online: 28 Sep 2010
AbstractforConceptualizing and measuring experience quality: the customer's perspective | Full Text | References | PDF (159 KB)
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Article
The effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance
Shu-Cheng Lee, Hueimei Liang & Chang-Yung Liu
Pages: 2421-2440
Published online: 27 Sep 2010
AbstractforThe effects of absorptive capacity, knowledge sourcing strategy, and alliance forms on firm performance | Full Text | References | PDF (209.8 KB)
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Article
People-driven processes in customer relationship management
Shari S.C. Shang & Shu Fang Lin
Pages: 2441-2456
Published online: 15 Sep 2009
AbstractforPeople-driven processes in customer relationship management | Full Text | References | PDF (104.6 KB)
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Article
The future of standardised quality management in tourism: evidence from the Spanish tourist sector
Marti Casadesus, Frederic Marimon & Mar Alonso
Pages: 2457-2474
Published online: 28 Sep 2010
AbstractforThe future of standardised quality management in tourism: evidence from the Spanish tourist sector | Full Text | References | PDF (370.9 KB)
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