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The Service Industries Journal Volume 31, 2011 - Issue 7
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Original Articles

Middle managers' perception of subordinates' customer orientation in the banking sector

Leonidas A. Zampetakis Department of Production Engineering and Management, Technical University of Crete, Chania, GreeceCorrespondence[email protected]
Pages 1033-1047 | Received 26 Jan 2009, Accepted 26 May 2009, Published online: 12 Oct 2010

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Nurul Liyana Mohd Kamil, Christine Robert & Nur Hairani Abd Rahman. (2022) Strengthening Civil Servants’ Entrepreneurial Behaviour: An Integrated Framework. International Journal of Public Administration 45:14, pages 1014-1026.
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Articles from other publishers (3)

Andrés Salas-Vallina, Alma Rodríguez Sánchez & Manoli Pozo-Hidalgo. (2023) Embracing paradox: middle managers’ compassion and the vulnerable customer. International Journal of Bank Marketing.
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Dongyoup Kim & Jungkun Park. (2020) The way to improve organizational citizenship behavior for the employees who lack emotional intelligence. Current Psychology 41:9, pages 6078-6092.
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Galit Meisler. (2013) Empirical exploration of the relationship between emotional intelligence, perceived organizational justice and turnover intentions. Employee Relations 35:4, pages 441-455.
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