The Service Industries Journal, Volume 31, Issue 7 (2011)

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The Service Industries Journal, Volume 31, Issue 7 (2011)

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Original Articles

Article
Introduction
Domingo Ribeiro Soriano
Pages: 1011-1014
Published online: 31 Mar 2011
First Page PreviewforIntroduction | Full Text | References | PDF (40.8 KB)
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Article
Exporter performance in the German business services sector
Alexander Vogel
Pages: 1015-1031
Published online: 15 Sep 2009
AbstractforExporter performance in the German business services sector | Full Text | References | PDF (114.6 KB)
  • 241 Views
  • 18 CrossRef citations
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Article
Middle managers' perception of subordinates' customer orientation in the banking sector
Leonidas A. Zampetakis
Pages: 1033-1047
Published online: 12 Oct 2010
AbstractforMiddle managers' perception of subordinates' customer orientation in the banking sector | Full Text | References | PDF (118.9 KB)
  • 236 Views
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Article
Developing an effective strategic mix of corporate philanthropy
Namin Kim, EuiSik Cho, Youngchan Kim & Moonkyu Lee
Pages: 1049-1062
Published online: 12 Mar 2010
AbstractforDeveloping an effective strategic mix of corporate philanthropy | Full Text | References | PDF (96.7 KB)
  • 719 Views
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Article
Why do banks join loan syndications? The case of participant banks
Yener Altunbaş & Alper Kara
Pages: 1063-1074
Published online: 31 Mar 2011
AbstractforWhy do banks join loan syndications? The case of participant banks | Full Text | References | PDF (86.1 KB)
  • 550 Views
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Article
Please smile, the CCTV is running!
Tsung-Chi Liu & Cheng-Feng Chen
Pages: 1075-1092
Published online: 22 Oct 2010
AbstractforPlease smile, the CCTV is running! | Full Text | References | PDF (162 KB)
  • 400 Views
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Article
Factors affecting successful innovation by content-layer firms in Korea
Junseok Hwang & Seunghyun Kim
Pages: 1093-1107
Published online: 13 Oct 2010
AbstractforFactors affecting successful innovation by content-layer firms in Korea | Full Text | References | PDF (176.4 KB)
  • 295 Views
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Article
Logistics service quality and buyer–customer relationships: the moderating role of technology in B2B and B2C contexts
Irene Gil-Saura & Maria Eugenia Ruiz-Molina
Pages: 1109-1123
Published online: 12 Oct 2010
AbstractforLogistics service quality and buyer–customer relationships: the moderating role of technology in B2B and B2C contexts | Full Text | References | PDF (114.3 KB)
  • 1571 Views
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Article
Similarities and differences between self-assessment approaches in public services in higher education institutions
Juan José Tarí
Pages: 1125-1142
Published online: 23 Feb 2011
AbstractforSimilarities and differences between self-assessment approaches in public services in higher education institutions | Full Text | References | PDF (356.8 KB)
  • 231 Views
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Article
Liberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach
Meryem Duygun Fethi, Mohamed Shaban & Thomas Weyman-Jones
Pages: 1143-1163
Published online: 13 Oct 2010
AbstractforLiberalisation, privatisation and the productivity of Egyptian banks: a non-parametric approach | Full Text | References | PDF (167 KB)
  • 327 Views
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Article
Internet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use
Joaquin Aldas-Manzano, Carla Ruiz-Mafe, Silvia Sanz-Blas & Carlos Lassala-Navarré
Pages: 1165-1190
Published online: 12 Oct 2010
AbstractforInternet banking loyalty: evaluating the role of trust, satisfaction, perceived risk and frequency of use | Full Text | References | PDF (176.2 KB)
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