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The Service Industries Journal Volume 31, 2011 - Issue 7
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Original Articles

Logistics service quality and buyer–customer relationships: the moderating role of technology in B2B and B2C contexts

Irene Gil-Saura Marketing Department, Facultad de Economia, University of Valencia, Avda Naranjos s/n, Valencia, 46022, Spain
&
Maria Eugenia Ruiz-Molina Marketing Department, Facultad de Economia, University of Valencia, Avda Naranjos s/n, Valencia, 46022, SpainCorrespondence[email protected]
Pages 1109-1123 | Received 08 Apr 2009, Accepted 31 May 2009, Published online: 12 Oct 2010

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Read on this site (4)

Soma Amol Dhaigude & Bijuna C. Mohan. (2023) Logistics Service Quality in Online Shopping: A Bibliometric Analysis. Journal of Internet Commerce 22:1, pages 157-188.
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Ekkapong Cheunkamon, Sajjakaj Jomnonkwao & Vatanavongs Ratanavaraha. (2022) Impacts of Tourist Loyalty on Service Providers: Examining the Role of the Service Quality of Tourism Supply Chains, Tourism Logistics, Commitment, Satisfaction, and Trust. Journal of Quality Assurance in Hospitality & Tourism 23:6, pages 1397-1429.
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Essi Huttu & Miia Martinsuo. (2015) Differentiation value through services in a manufacturer's delivery chain. The Service Industries Journal 35:14, pages 763-782.
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Eileen Bridges. (2012) Editorial. The Service Industries Journal 32:1, pages 1-3.
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Articles from other publishers (22)

Yuk Ming Tang, Ka Yin Chau, Wei Ting Kuo & Xiao Xiao Liu. (2023) IoT-Based Information System on Cold-Chain Logistics Service Quality (ICCLSQ) Management in Logistics 4.0. Information Systems Frontiers 26:2, pages 689-708.
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Vikash Khatri, Ajay Pandey & Anita Kumar. (2023) Factors influencing decision-making in buying process of express logistics services. Journal of Transport and Supply Chain Management 17.
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Yui-yip Lau, Ranjith P.V.Chan Eve Man Hin, Maneerat Kanrak & Aparna J. Varma. (2022) A new shape of the supply chain during the COVID-19 pandemic. foresight 25:4, pages 578-596.
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Rejikumar G.Aswathy Asokan-Ajitha. (2022) Business customer experience in B2B2C service settings: a scale development. Journal of Business & Industrial Marketing 38:4, pages 886-904.
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Prathamesh Kittur, Swagato Chatterjee & Amit Upadhyay. (2021) Mapping the intellectual structure of business-to-business loyalty literature: a bibliometric analysis approach. Journal of Business & Industrial Marketing 37:5, pages 1091-1110.
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Marieta StefanovaMarieta Stefanova. 2022. Integrating Quality and Risk Management in Logistics. Integrating Quality and Risk Management in Logistics.
Sara Kostić. (2022) The influence of logistics value on consumer satisfaction in the context of digital literacy. Marketing 53:4, pages 264-275.
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Sara Kostić. (2022) Influence of e-commerce attributes on customer satisfaction and loyalty. Ekonomija: teorija i praksa 15:4, pages 1-24.
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Siber Akıl & Mustafa Cahit Ungan. (2021) E-Commerce Logistics Service Quality. Journal of Electronic Commerce in Organizations 20:1, pages 1-19.
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Gamze Arabelen & Hasan Tolga Kaya. (2021) Assessment of logistics service quality dimensions: a qualitative approach. Journal of Shipping and Trade 6:1.
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A. T. Moldabekova, R. Philipp, Z. B. Akhmetova & T. A. Asanova. (2021) The role of digital technologies in the development of logistics in Kazakhstan in the formation of Industry 4.0. Economics: the strategy and practice 16:2, pages 164-177.
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Ilias Vlachos. (2020) Necessary and sufficient antecedents of customer loyalty to logistics service providers. Journal of Business & Industrial Marketing 36:5, pages 729-748.
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Davut KARAMAN. (2021) İLİŞKİSEL PAZARLAMA FAALİYETLERİNİN MÜŞTERİ SADAKATİNE ETKİSİNDE MÜŞTERİ MEMNUNİYETİNİN ARACI ROLÜ: GSM SEKTÖRÜNE YÖNELİK BİR ARAŞTIRMA. Uluslararası İktisadi ve İdari İncelemeler Dergisi:30, pages 127-144.
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Esra Ercan & Mazlum Çelik. (2021) Investigating the mediator role of logistic service quality in relation between relationship flexibility and relationship satisfaction. International Review:3-4, pages 71-80.
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Sung Tae Kim, Hong-Hee Lee & Taewon Hwang. (2020) Logistics integration in the supply chain: a resource dependence theory perspective. International Journal of Quality Innovation 6:1.
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Özgür KAYAPINAR, Hasan ETİ & Pinar YÜRÜK KAYAPINAR. (2020) BİLGİ YETKİNLİĞİNİN LOJİSTİK PERFORMANS ÜZERİNDEKİ ETKİLERİ. Kafkas Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 11:21, pages 182-202.
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Özgür Kayapınar & Fatma Lorcu. 2020. Handbook of Research on Sustainable Supply Chain Management for the Global Economy. Handbook of Research on Sustainable Supply Chain Management for the Global Economy 107 135 .
Milan Andrejić. (2019) RESEARCH IN LOGISTICS SERVICE QUALITY: A SYSTEMATIC LITERATURE REVIEW. Transport 35:2, pages 224-235.
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Daniel Winter Fernandes, Roberto Giro Moori & Valdir Antonio Vitorino Filho. (2018) Logistic service quality as a mediator between logistics capabilities and customer satisfaction. Revista de Gestão 25:4, pages 358-372.
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Ilias Vlachos. 2017. Marketing at the Confluence between Entertainment and Analytics. Marketing at the Confluence between Entertainment and Analytics 671 685 .
Tsu-Wei Yu & Mei-Su Chen. (2014) Developing life insurer-insurance intermediary relationships. Managing Service Quality 24:5, pages 455-468.
Crossref
Rym Bouzaabia, Olfa Bouzaabia & Alexandru Capatina. (2013) Retail logistics service quality: a cross‐cultural survey on customer perceptions. International Journal of Retail & Distribution Management 41:8, pages 627-647.
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