Advanced search
Publication Cover
The Service Industries Journal Volume 9, 1989 - Issue 2
Submit an article Journal homepage
31
Views
12
CrossRef citations to date
0
Altmetric
Original Articles

Small Country Hotels and Hotel Award Schemes as a Measurement of Service Quality

Roger J. Callan Department of Hotel Catering and Institutional Management, Manchester Polytechnic, Old Hall Lane, Manchester, M14 6HR, UK
Pages 223-246 | Published online: 20 Aug 2006

Citations (12)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (3)

Matthew D. Meng & Antje R. H. Graul. (2022) Can Success Backfire? Consumer Judgments of Businesses that Repeatedly Win the Same Sustainability or Quality Award. Journal of Quality Assurance in Hospitality & Tourism 0:0, pages 1-22.
Read now
RosaM. Hernández-Maestro & Óscar González-Benito. (2011) Objective quality and business performance in service environments: moderating effects of entrepreneurs' knowledge and involvement. The Service Industries Journal 31:14, pages 2321-2354.
Read now
Yeamdao Narangajavana & Bo Hu. (2008) The Relationship Between the Hotel Rating System, Service Quality Improvement, and Hotel Performance Changes: A Canonical Analysis of Hotels in Thailand. Journal of Quality Assurance in Hospitality & Tourism 9:1, pages 34-56.
Read now

Articles from other publishers (9)

Mohammad Arzaghi, Ismail H. Genc & Shaabana Naik. (2023) Rating vs. Reviews: Does official rating capture what is important to customers?. Heliyon 9:5, pages e16337.
Crossref
Maja Uran Maravić. (2017) ACCOMODATION CLASSIFICATION SYSTEM IN SLOVENIA. Tourism and hospitality management 23:2, pages 235-249.
Crossref
Yaniv Poria. (2004) Employees' interference with the distribution of guest satisfaction questionnaires. International Journal of Contemporary Hospitality Management 16:5, pages 321-324.
Crossref
Roger J. Callan. (2016) Do Hotel Grading Inspections Assess What Customers and Hotel Managers Perceive to Be Important? An Innovative Assertion. Tourism and Hospitality Research 1:4, pages 328-350.
Crossref
Terry Desombre & Gavin Eccles. (1998) Improving service quality in NHS Trust hospitals: lessons from the hotel sector. International Journal of Health Care Quality Assurance 11:1, pages 21-26.
Crossref
Thomas N. Garavan. (1997) Interpersonal skills training for quality service interactions. Industrial and Commercial Training 29:3, pages 70-77.
Crossref
Jaideep Motwani, Ashok Kumar & Mohamed A. Youssef. (1996) Implementing quality management in the hospitality industry. Benchmarking for Quality Management & Technology 3:4, pages 4-16.
Crossref
Sarah Ridley. (1995) Towards a new business culture for tourism and hospitality organizations. International Journal of Contemporary Hospitality Management 7:7, pages 36-43.
Crossref
Nick Johns. (1992) Quality Management in the Hospitality Industry: Part 1. Definition and Specification. International Journal of Contemporary Hospitality Management 4:3.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.