31
Views
12
CrossRef citations to date
0
Altmetric
Original Articles

Small Country Hotels and Hotel Award Schemes as a Measurement of Service Quality

Pages 223-246 | Published online: 20 Aug 2006

References

  • British Tourist Authority 1987 . 1987 . Commended Country Hotel, Guest Houses and Restaurants , London : British Tourist Authority .
  • Callan, R.J., 1987, ‘Service Quality: A Study of Awards in Small Country Hotels', unpublished M.B.A. dissertation, University of Bradford Postgraduate School of Studies in Management and Administration.
  • Gronroos , C. 1983 . Strategic Management and Marketing in the Service Sector , Cambridge , MA : Marketing Science Institute Chartwell-Bratt .
  • Parasuraman , A. , Berry , L. and Zeithaml , V. A. 1983 . Service Firms Need Marketing Skills . Business Horizons , November/December.
  • Parasuraman , A. , Zeithaml , V. A. and Berry , L . 1985 . A Conceptual Model of Service Quality and its Implications for Future Research . Journal of Marketing , 49 Fall

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.