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Original Articles

Operations flexibility and outsourcing benefits: an empirical study in service firms

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Pages 1849-1870 | Received 10 Sep 2009, Accepted 12 Feb 2010, Published online: 28 Sep 2010

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Read on this site (5)

Hardeep Chahal, Mahesh Gupta & Subhash Lonial. (2018) Operational flexibility in hospitals: Scale development and validation. International Journal of Production Research 56:10, pages 3733-3755.
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Lapo Mola, Ivan Russo, Antonio Giangreco & Cecilia Rossignoli. (2017) Who knows what? Reconfiguring the governance and the capabilities of the supply chain between physical and digital processes in the fashion industry. Production Planning & Control 28:16, pages 1284-1297.
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Marta Pérez Pérez, Ana María Serrano Bedia & María Concepción López Fernández. (2016) A review of manufacturing flexibility: systematising the concept. International Journal of Production Research 54:10, pages 3133-3148.
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Krzysztof Borodako, Jadwiga Berbeka & Michał Rudnicki. (2015) External and Internal Factors Motivating Outsourcing of Business Services by Meeting-Industry Companies: A Case Study in Krakow, Poland. Journal of Convention & Event Tourism 16:2, pages 93-115.
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Sujith Nair, Hanna Paulose, Miguel Palacios & Javier Tafur. (2013) Service orientation: effectuating business model innovation. The Service Industries Journal 33:9-10, pages 958-975.
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Articles from other publishers (22)

Vincenzo Corvello, Saverino Verteramo & Carlo Giglio. (2022) Turning crises into opportunities in the service sector: how to build antifragility in small and medium service enterprises. The TQM Journal 35:5, pages 1211-1223.
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Suaad Al Mansoori & Piyush Maheshwari. (2022) HEI-BCT: A Framework to Implement Blockchain-Based Self-Sovereign Identity Solution in Higher Education Institutions. HEI-BCT: A Framework to Implement Blockchain-Based Self-Sovereign Identity Solution in Higher Education Institutions.
Abdalwali Lutfi, Adi Alsyouf, Mohammed Amin Almaiah, Mahmaod Alrawad, Ahmed Abdullah Khalil Abdo, Akif Lutfi Al-Khasawneh, Nahla Ibrahim & Mohamed Saad. (2022) Factors Influencing the Adoption of Big Data Analytics in the Digital Transformation Era: Case Study of Jordanian SMEs. Sustainability 14:3, pages 1802.
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César Pedrero-Izquierdo, Víctor Manuel López-Sánchez & José Antonio Marmolejo-Saucedo. 2021. Intelligent Computing and Optimization. Intelligent Computing and Optimization 357 368 .
Jéssica Alessandra Santos Brito, Noel Torres Júnior & Raul da Costa Diniz. (2020) Operations flexibility in events organization. Tourism Management 76, pages 103959.
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Miguel Angel Gomez-Borja, Carlota Lorenzo-Romero & Leticia del-Pozo Ruiz. 2020. Analyzing the Relationship Between Innovation, Value Creation, and Entrepreneurship. Analyzing the Relationship Between Innovation, Value Creation, and Entrepreneurship 201 231 .
Michael J. Dixon & Gary M. Thompson. (2019) The Impact of Timing and Bundling Flexibility on Affect‐Based Service Package Design. Decision Sciences 50:5, pages 948-984.
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Tomás F. Espino-Rodríguez & Juan Carlos Ramírez-Fierro. (2018) Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice. Service Business 13:3, pages 479-508.
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Marta Pérez-Pérez, Ana-M. Serrano Bedia, María-Concepción López-Fernández & Gema García-Piqueres. (2018) Research opportunities on manufacturing flexibility domain: A review and theory-based research agenda. Journal of Manufacturing Systems 48, pages 9-20.
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Muhammad Harith Zahrullaili & Mohamad Fauzan Noordin. (2018) Towards Developing a Comprehensive Business Intelligence Maturity Model for Malaysian Public Sector: Application of Mixed Methodology. Towards Developing a Comprehensive Business Intelligence Maturity Model for Malaysian Public Sector: Application of Mixed Methodology.
Hasliza Abdul Halim, Noor Hazlina Ahmad & T. Ramayah. 2018. Operations and Service Management. Operations and Service Management 1318 1336 .
Danilo Brozovic. (2018) Strategic Flexibility: A Review of the Literature. International Journal of Management Reviews 20:1, pages 3-31.
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Joseph Nyameboame & Abubaker Haddud. (2017) Exploring the impact of outsourcing on organizational performance. Journal of Global Operations and Strategic Sourcing 10:3, pages 362-387.
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Aris Pagoropoulos, Anja Maier & Tim C. McAloone. (2017) Assessing transformational change from institutionalising digital capabilities on implementation and development of Product-Service Systems: Learnings from the maritime industry. Journal of Cleaner Production 166, pages 369-380.
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Hasliza Abdul Halim, Noor Hazlina Ahmad & T. Ramayah. 2017. Managerial Strategies and Solutions for Business Success in Asia. Managerial Strategies and Solutions for Business Success in Asia 157 175 .
Chieh-Peng Lin, Sheng-Wuu Joe, Shih-Chih Chen & Huei-Jyuan Wang. (2015) Better to be flexible than to have flunked. Journal of Service Management 26:5, pages 823-843.
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Atul Kumar Tiwari, Anunay Tiwari & Cherian Samuel. (2015) Supply chain flexibility: a comprehensive review. Management Research Review 38:7, pages 767-792.
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Rima Žitkienė & Ugnė Blusytė. (2015) The management model for human-resource outsourcing among service companies. Intellectual Economics 9:1, pages 80-89.
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Carlos Sanchís-Pedregosa, María-José Palacín-Sánchez & María-del-Mar González-Zamora. (2014) Exploring the financial impact of outsourcing services strategy on manufacturing firms. Operations Management Research 7:3-4, pages 77-85.
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Atul Kumar Tiwari, Anunay Tiwari, Cherian Samuel & Prabhas Bhardwaj. (2013) Procurement Flexibility as a Tool for Supplier Selection in Disastrous Environments. Global Journal of Flexible Systems Management 14:4, pages 211-223.
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Barry Brewer, Bryan Ashenbaum & Jeffrey A. Ogden. (2013) Connecting strategy‐linked outsourcing approaches and expected performance. International Journal of Physical Distribution & Logistics Management 43:3, pages 176-204.
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Michael J. Dixon & Gary Thompson. (2013) The Impact of Scheduling and Bundling Flexibility on Sequence Effect-Based Schedules. SSRN Electronic Journal.
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