The Service Industries Journal, Volume 31, Issue 11 (2011)

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The Service Industries Journal, Volume 31, Issue 11 (2011)

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Miscellany

Introduction
Domingo Ribeiro Soriano
Pages: 1699-1701
Published online: 08 Jul 2011
First Page PreviewforIntroduction | Full Text | References | PDF (39.1 KB)
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Original Articles

Article
The elusive effect of bank size on profits
Meng-Wen Wu & Chung-Hua Shen
Pages: 1703-1724
Published online: 24 Jan 2011
AbstractforThe elusive effect of bank size on profits | Full Text | References | PDF (120.7 KB)
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Article
Healthier for whom? Technological service improvement in the healthcare industry
Yaron Timmor, Talia Rymon & Tali Gal
Pages: 1725-1747
Published online: 12 Oct 2010
AbstractforHealthier for whom? Technological service improvement in the healthcare industry | Full Text | References | PDF (450.5 KB)
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Article
Part-time restaurant employee perceptions of management practices: An empirical investigation
Abu Elnasr Sobaih, Philip Coleman, Caroline Ritchie & Eleri Jones
Pages: 1749-1768
Published online: 08 Jul 2011
AbstractforPart-time restaurant employee perceptions of management practices: An empirical investigation | Full Text | References | PDF (198 KB)
  • 950 Views
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Article
Consumer satisfaction and services: insights from dive tourism
Teresa Ince & David Bowen
Pages: 1769-1792
Published online: 28 Sep 2010
AbstractforConsumer satisfaction and services: insights from dive tourism | Full Text | References | PDF (246.9 KB)
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Article
Pricing of card payment services in Scandinavian banking: a comment
Leo Van Hove
Pages: 1793-1798
Published online: 28 Sep 2010
AbstractforPricing of card payment services in Scandinavian banking: a comment | Full Text | References | PDF (55.7 KB)
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Article
Reply to: pricing of card payment services in Scandinavian banking: a comment, by Leo Van Hove
Magnus Willesson
Pages: 1799-1807
Published online: 24 Feb 2011
AbstractforReply to: pricing of card payment services in Scandinavian banking: a comment, by Leo Van Hove | Full Text | References | PDF (72.6 KB)
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Article
Conceptualizing and managing service supply chains
Mihalis Giannakis
Pages: 1809-1823
Published online: 22 Sep 2010
AbstractforConceptualizing and managing service supply chains | Full Text | References | PDF (417.6 KB)
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Article
FMEA-based portfolio approach to service productivity improvement
Youngjung Geum, Juneseuk Shin & Yongtae Park
Pages: 1825-1847
Published online: 28 Sep 2010
AbstractforFMEA-based portfolio approach to service productivity improvement | Full Text | References | PDF (317.3 KB)
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Article
Operations flexibility and outsourcing benefits: an empirical study in service firms
Daniel Arias-Aranda, Oscar F. Bustinza & Vanesa Barrales-Molina
Pages: 1849-1870
Published online: 28 Sep 2010
AbstractforOperations flexibility and outsourcing benefits: an empirical study in service firms | Full Text | References | PDF (363.1 KB)
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Article
Risk-adjusted efficiency of the insurance industry: evidence from China
Wei Huang & Joseph C. Paradi
Pages: 1871-1885
Published online: 28 Sep 2010
AbstractforRisk-adjusted efficiency of the insurance industry: evidence from China | Full Text | References | PDF (284.7 KB)
  • 375 Views
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Article
An examination of key factors influencing bancassurance success – Taiwan and mainland China evidence
Chiang Ku Fan & Chen-Liang Cheng
Pages: 1887-1902
Published online: 28 Sep 2010
AbstractforAn examination of key factors influencing bancassurance success – Taiwan and mainland China evidence | Full Text | References | PDF (293 KB)
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