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The Service Industries Journal Volume 32, 2012 - Issue 13
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Case studies and practical applications

An empirical study into the influence of customer satisfaction on customer revenues

Maarten Terpstra Department of Methodology and Statistics, Tilburg University, Tilburg, The NetherlandsCorrespondence[email protected]
,
Ton Kuijlen Department of Social Psychology, Tilburg University, Tilburg, The Netherlands
&
Klaas Sijtsma Department of Methodology and Statistics, Tilburg University, Tilburg, The Netherlands
Pages 2129-2143 | Received 06 Nov 2010, Accepted 27 Feb 2011, Published online: 23 May 2011

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Leisen Pollack Birgit. (2019) Mechanism Connecting Environmental Friendliness to Service Loyalty: The Role of Positive Customer Emotions and Satisfaction. Services Marketing Quarterly 40:2, pages 157-171.
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Articles from other publishers (9)

Olubunmi Obioha. (2022) External exigencies and customer loyalty nexus in Nigeria retail banks. International Journal of Research in Business and Social Science (2147- 4478) 11:6, pages 127-137.
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Birgit Leisen Pollack. (2021) Green service attributes and amplifiers of the warm emotions evoked by them. Journal of Service Theory and Practice 31:4, pages 512-533.
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Leonard J Paas, Emiel L Eijdenberg & Enno Masurel. (2020) Adoption of services and apps on mobile phones by micro-entrepreneurs in Sub-Saharan Africa. International Journal of Market Research 63:1, pages 27-42.
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I-Ching Chen & Shueh-Cheng Hu. (2019) Is Politeness Correlated to Shoppers' Satisfaction with Online Merchants?. Is Politeness Correlated to Shoppers' Satisfaction with Online Merchants?.
Carrie Lewis Miller, J.C. Grooms & Hunter King. (2018) To Infinity and Beyond-Gamifying IT Service-Desk Training: A Case Study. Performance Improvement Quarterly 31:3, pages 249-268.
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T.S. Balaji, Jagan Arumugham, Leslie Knuycky, Sarah Cavrak & Megan Lutz. (2016) Structural Equation Modeling In User Experience Research. Proceedings of the Human Factors and Ergonomics Society Annual Meeting 59:1, pages 448-452.
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Dirk Sikkel & Geoffrey J L van Meer. (2015) Stickiness: The value of saved money. Journal of Marketing Analytics 3:3, pages 147-158.
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Maarten Terpstra, Ton Kuijlen & Klaas Sijtsma. (2013) How to develop a customer satisfaction scale with optimal construct validity. Quality & Quantity 48:5, pages 2719-2737.
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. (2013) C: Financial Operations and Services. World Banking Abstracts 29:6, pages 412-421.
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