The Service Industries Journal, Volume 32, Issue 13 (2012)

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The Service Industries Journal, Volume 32, Issue 13 (2012)

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Articles

Article
Motives for service sabotage: an empirical study of front-line workers
Lloyd C. Harris & Emmanuel Ogbonna
Pages: 2027-2046
Published online: 03 Nov 2011
AbstractforMotives for service sabotage: an empirical study of front-line workers | Full Text | References | PDF (122.2 KB)
  • 1994 Views
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Article
The role of job design and mechanism in motivating feedback-seeking behaviour in transportation service
Jen-Wei Cheng & Kuo-Ming Lu
Pages: 2047-2057
Published online: 12 May 2011
AbstractforThe role of job design and mechanism in motivating feedback-seeking behaviour in transportation service | Full Text | References | PDF (100.7 KB)
  • 572 Views
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Article
A modified and extended Triandis model for the enablers–process–outcomes relationship in hotel employees' knowledge sharing
Taegoo (Terry) Kim & Gyehee Lee
Pages: 2059-2090
Published online: 12 May 2011
AbstractforA modified and extended Triandis model for the enablers–process–outcomes relationship in hotel employees' knowledge sharing | Full Text | References | PDF (313.7 KB)
  • 678 Views
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Case studies and practical applications

Article
Improving business incubator service performance in China: the role of networking resources and capabilities
Dechang Lin, Lincoln Christopher Wood & Qiang Lu
Pages: 2091-2114
Published online: 13 Jun 2011
AbstractforImproving business incubator service performance in China: the role of networking resources and capabilities | Full Text | References | PDF (268.7 KB)
  • 945 Views
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Article
Speeding up ‘New Products and Service Development’ through strategic community creation: case of automaker after-sales services partners
Nouha Taifi & Giuseppina Passiante
Pages: 2115-2127
Published online: 24 May 2011
AbstractforSpeeding up ‘New Products and Service Development’ through strategic community creation: case of automaker after-sales services partners | Full Text | References | PDF (233.9 KB)
  • 309 Views
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Article
An empirical study into the influence of customer satisfaction on customer revenues
Maarten Terpstra, Ton Kuijlen & Klaas Sijtsma
Pages: 2129-2143
Published online: 23 May 2011
AbstractforAn empirical study into the influence of customer satisfaction on customer revenues | Full Text | References | PDF (251.4 KB)
  • 724 Views
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Article
Effects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure
Hyo Sun Jung, Hye Hyun Yoon & Young Joong Kim
Pages: 2145-2165
Published online: 13 Jun 2011
AbstractforEffects of culinary employees’ role stress on burnout and turnover intention in hotel industry: moderating effects on employees’ tenure | Full Text | References | PDF (234.1 KB)
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Article
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach
Matthias Gotsch & Christiane Hipp
Pages: 2167-2184
Published online: 11 May 2011
AbstractforMeasurement of innovation activities in the knowledge-intensive services industry: a trademark approach | Full Text | References | PDF (135.7 KB)
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