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The Service Industries Journal Volume 32, 2012 - Issue 11
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Case studies and practical applications

How to improve organisational results through knowledge management in knowledge-intensive business services

Francisco Lara Department of Business Administration, Catholic University of Valencia, Av. Primado Reig, 167, Valencia, 46020, Spain
,
Daniel Palacios-Marques Department of Business Administration, Technical University Valencia, Camino Vera s/n, Valencia, 46022, SpainCorrespondence[email protected]
&
Carlos Alberto Devece Department of Business Administration, Technical University Valencia, Camino Vera s/n, Valencia, 46022, Spain
Pages 1853-1863 | Received 01 Oct 2010, Accepted 12 Mar 2011, Published online: 11 May 2011

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Francisco J. Lara, Helena Mogorrón-Guerrero & Samuel Ribeiro-Navarrete. (2020) Knowledge of managerial competencies: cross-cultural analysis between American and European students. Economic Research-Ekonomska Istraživanja 33:1, pages 2059-2074.
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Mahmoud Mohammad Migdadi & Mohammed Khair Saleem Abu Zaid. (2016) An empirical investigation of knowledge management competence for enterprise resource planning systems success: insights from Jordan. International Journal of Production Research 54:18, pages 5480-5498.
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Articles from other publishers (21)

Eija‐Liisa Heikka. (2023) Value propositions in KIBS : How to facilitate the communication of value? . Knowledge and Process Management 30:3, pages 278-288.
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Ettore Bolisani, Enrico Scarso, Riccardo Ceccato & Malgorzata Zieba. (2022) Knowledge management implementation in small and micro KIBS : A categorization . Knowledge and Process Management 30:3, pages 241-253.
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Satu Nätti & Pauliina Ulkuniemi. (2022) Embeddedness of individual expertise in professional business service relationships. Knowledge and Process Management 29:1, pages 79-91.
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Malgorzata ZiebaMalgorzata Zieba. 2021. Understanding Knowledge-Intensive Business Services. Understanding Knowledge-Intensive Business Services 123 151 .
Malgorzata ZiebaMalgorzata Zieba. 2021. Understanding Knowledge-Intensive Business Services. Understanding Knowledge-Intensive Business Services 91 121 .
Przemysław Niewiadomski. (2021) Dojrzałość menedżerska jako pochodna kompetencji kognitywnych - Ewaluacja w przemyśle maszynowym. Przegląd Organizacji, pages 26-36.
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Eija‐Liisa Heikka. (2020) Constructing customer knowledge in k nowledge‐intensive customer relationships . Knowledge and Process Management 27:4, pages 251-261.
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Lara Agostini, Anna Nosella, Riikka Sarala, J.-C. Spender & Douglas Wegner. (2020) Tracing the evolution of the literature on knowledge management in inter-organizational contexts: a bibliometric analysis. Journal of Knowledge Management 24:2, pages 463-490.
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Vlad Andrei Alexandru, Ettore Bolisani, Andreia Gabriela Andrei, Juan Gabriel Cegarra-Navarro, Aurora Martínez Martínez, Marco Paiola, Enrico Scarso, Elena-Mădălina Vătămănescu & Malgorzata Zieba. (2020) Knowledge management approaches of small and medium-sized firms: a cluster analysis. Kybernetes 49:1, pages 73-87.
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Zeng-Nan Piao & Seunghoon Yoo. (2018) The Effect of Knowledge Management, Brand Orientation and Global Marketing Strategy on Business Performance: Focusing on International Distribution of Chinese Semiconductor Industry. Journal of Distribution and Management Research 21:6, pages 49-58.
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Tale Skjølsvik & Karl Joachim Breunig. (2018) Picking professionals: a client-centric knowledge assessment framework. Measuring Business Excellence 22:4, pages 333-345.
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Eija-Liisa Heikka & Satu Nätti. (2018) Evolving value propositions in knowledge-intensive business services. Journal of Business & Industrial Marketing 33:8, pages 1153-1164.
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Ignacio Danvila-del-Valle, Francisco J. Lara, Edmundo Marroquín-Tovar & Pablo E. Zegarra Saldaña. (2018) How innovation climate drives management styles in each stage of the organization lifecycle. Management Decision 56:6, pages 1198-1216.
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Kamarul Zaman Bin Ahmad, Sajjad M. Jasimuddin & Wang Ling Kee. (2018) Organizational climate and job satisfaction: do employees’ personalities matter?. Management Decision 56:2, pages 421-440.
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Rodrigo Valio Dominguez Gonzalez & Tatiana Massaroli Melo. (2017) Linkage between dynamics capability and knowledge management factors. Management Decision 55:10, pages 2256-2276.
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Francisco J. Lara & Andres Salas-Vallina. (2017) Managerial competencies, innovation and engagement in SMEs: The mediating role of organisational learning. Journal of Business Research 79, pages 152-160.
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Satu Nätti, Pauliina Ulkuniemi & Saara Pekkarinen. (2017) Implementing Modularization in Professional Services-The Influence of Varied Knowledge Environments. Knowledge and Process Management 24:2, pages 125-138.
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Silvia Martelo-Landroguez & David Martin-Ruiz. (2016) Managing knowledge to create customer service value. Journal of Service Theory and Practice 26:4, pages 471-496.
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Malgorzata Zieba, Ettore Bolisani & Enrico Scarso. (2016) Emergent approach to knowledge management by small companies: multiple case-study research. Journal of Knowledge Management 20:2, pages 292-307.
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Miguel Ángel Galindo-Martín, María Teresa Méndez-Picazo & María Soledad Castaño-Martínez. (2016) Crecimiento, progreso económico y emprendimiento. Journal of Innovation & Knowledge 1:1, pages 62-68.
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Dimitrios Chatzoudes, Prodromos Chatzoglou & Eftichia Vraimaki. (2015) The central role of knowledge management in business operations. Business Process Management Journal 21:5, pages 1117-1139.
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