References
- Alavi , M. and Leidner , D. 2001 . Review: Knowledge management and knowledge management systems: Conceptual foundations and research issues . MIS Quarterly , 25 ( 1 ) : 107 – 136 .
- Alvesson , M. 2000 . Social identity and the problem of loyalty in knowledge-intensive companies . Journal of Management Studies , 37 ( 8 ) : 1101 – 1111 .
- Baggio , R. and Cooper , C. 2010 . Knowledge transfer in a tourism destination: The effects of a network structure . The Service Industries Journal , 30 ( 10 ) : 1757 – 1771 .
- Bontis , N. 2000 . Intellectual capital and business performance in Malaysian industries . Journal of Intellectual Capital , 1 ( 1 ) : 85 – 100 .
- Cegarra-Navarro , J. G. , Wensley , K. P. and Martínez-Conesa , E. A. 2010 . A multi-sector comparison of relational learning and information and communication technologies adoption . The Service Industries Journal , 30 ( 6 ) : 991 – 1005 .
- Churchill , G. A. 1979 . A paradigm for developing better measures of marketing constructs . Journal of Marketing Research , 16 ( 1 ) : 64 – 73 .
- Decarolis , D. M. and Deeds , D. L. 1999 . The impact of stocks and flows of organizational knowledge on firm performance: An empirical investigation of the biotechnology industry . Strategic Management Journal , 20 ( 1 ) : 953 – 968 .
- Drucker , P. F. 1993 . Post-capitalist society , Oxford : Butterworth Heinemann .
- Fan , Y. and Ku , E. 2010 . Customer focus, service process fit and customer relationship management profitability: The effect of knowledge sharing . The Service Industries Journal , 30 ( 2 ) : 203 – 223 .
- Grant , R. M. 1996 . Prospering in dynamically-competitive environments: Organizational capability as knowledge integration . Organizational Science , 7 ( 4 ) : 375 – 388 .
- Hazlett , S. A. , McAdam , R. and Gallagher , S. 2005 . Theory building in knowledge management: In search of paradigms . Journal of Management Inquiry , 14 ( 1 ) : 31 – 42 .
- Hine , D. C. , Parker , R. and Ireland , D. 2010 . The knowledge exchange intermediary as service provider: A discussion and an Australian case . The Service Industries Journal , 30 ( 5 ) : 713 – 729 .
- Kane , K. , Robinson-Combre , J. and Berge , Z. 2010 . Tapping into social networking: Collaborating enhances both knowledge management and e-learning . The Journal of Information and Knowledge Management Systems , 40 ( 1 ) : 62 – 70 .
- Levy , M. 2009 . WEB 2.0 implications on knowledge management . Journal of Knowledge Management , 13 ( 1 ) : 120 – 134 .
- Martinez-Fernandez , C. 2010 . Knowledge-intensive service activities in the success of the Australian mining industry . The Service Industries Journal , 30 ( 1 ) : 55 – 70 .
- Mas-Verdu , F. , Ribeiro , D. and Roig-Dobón , S. 2010 . Government policies and services: An approach to the international context . The Service Industries Journal , 30 ( 1 ) : 1 – 10 .
- McEvily , S. and Chakravarthy , B. 2002 . The persistence of knowledge-based advantage: An empirical test for product performance and technological knowledge . Strategic Management Journal , 23 ( 1 ) : 285 – 305 .
- McLeod , M. T. , Vaughan , D. R. and Edwards , J. 2010 . Knowledge networks in the tourism sector of the Bournemouth, Poole, and Christchurch conurbation: Preliminary analysis . The Service Industries Journal , 10 ( 10 ) : 1651 – 1667 .
- Nonaka , I. and Takeuchi , H. 1995 . The knowledge-creating company: How Japanese companies create the dynamics of innovation , New York : Oxford University Press .
- Pechlaner , H. and Bachinger , M. 2010 . Knowledge networks of innovative businesses: An explorative study in the region of Ingolstadt . The Service Industries Journal , 10 ( 10 ) : 1737 – 1756 .
- Penrose , E. T. 1959 . The theory of the growth of the firm , Oxford : Basil Blackwell .
- Ranft , A. and Lord , M. 2002 . Acquiring new technologies and capabilities: A grounded model of acquisition implementation . Organization Science , 13 ( 4 ) : 420 – 441 .
- Riege , A. 2007 . Actions to overcome knowledge transfer barriers in MNCs . Journal of Knowledge Management , 11 ( 1 ) : 48 – 67 .
- Scott , N. and Laws , E. 2010 . Advances in service networks research . The Service Industries Journal , 30 ( 10 ) : 1581 – 1592 .
- Spender , J. C. 1994 . Organizational knowledge, collective practice and Penrose rents . International Business Review , 3 ( 4 ) : 353 – 367 .
- Teece , D. J. , Pisano , G. and Shuen , A. 1997 . Dynamic capabilities and strategic management . Strategic Management Journal , 18 ( 7 ) : 509 – 533 .
- Winter , S. G. 1987 . “ Knowledge and competence as strategic assets ” . In The competitive challenge-strategies for industry , Edited by: Teece , D. J. 159 – 184 . Cambridge , MA : Ballinge .