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The Service Industries Journal Volume 32, 2012 - Issue 13
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Articles

Motives for service sabotage: an empirical study of front-line workers

Lloyd C. Harris Warwick Business School, The University of Warwick, Coventry, CV4 7AL, UK
&
Emmanuel Ogbonna Cardiff Business School, Cardiff University, Colum Drive, Cardiff, CF10 3EU, UKCorrespondence[email protected]
Pages 2027-2046 | Received 10 Dec 2010, Accepted 14 Apr 2011, Published online: 03 Nov 2011

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Salman Zulfiqar, Thomas Garavan, Chunhui Huo, Muhammad Waheed Akhtar & Binesh Sarwar. (2023) Leaders’ knowledge hiding and front-line employee service sabotage. The Service Industries Journal 0:0, pages 1-19.
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Sanaz Vatankhah & Maryam Darvishi. (2022) Unpacking solutions to counterproductive work behavior using hybrid fuzzy MCDM. The Service Industries Journal 42:15-16, pages 1123-1150.
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Shelagh Mooney, Richard Robinson, David Solnet & Tom Baum. (2022) Rethinking tourism’s definition, scope and future of sustainable work and employment: editorial for the Journal of Sustainable Tourism special issue on “locating workforce at the heart of sustainable tourism discourse”. Journal of Sustainable Tourism 30:12, pages 2707-2725.
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Mingwei Liu, Pengcheng Zhang, Chenglin Gui, Chao Lei & Xiaotong Ji. (2022) Service sabotage in hospitality: A meta-analytic review. Journal of Hospitality Marketing & Management 31:8, pages 984-1008.
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David J. Yoon. (2022) Rude customers and service performance: roles of motivation and personality. The Service Industries Journal 42:1-2, pages 81-106.
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Elaine Wallace, Michael Hogan, Chris Noone & Jenny Groarke. (2019) Investigating components and causes of sabotage by academics using collective intelligence analysis. Studies in Higher Education 44:12, pages 2113-2131.
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Murat Yeşiltaş & Muharrem Tuna. (2018) The effect of ethical leadership on service sabotage. The Service Industries Journal 38:15-16, pages 1133-1159.
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Achilleas Boukis. (2016) Achieving favourable customer outcomes through employee deviance. The Service Industries Journal 36:7-8, pages 319-338.
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Gianfranco Walsh. (2014) Extra- and intra-organizational drivers of workplace deviance. The Service Industries Journal 34:14, pages 1134-1153.
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Eileen Bridges. (2013) Editorial. The Service Industries Journal 33:1, pages 1-5.
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