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The Service Industries Journal Volume 33, 2013 - Issue 5
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Case Studies and Practical Applications

Key capabilities in knowledge-intensive service business

Paavo Ritala Department of Management and International Business, School of Business, Lappeenranta University of Technology, Lappeenranta, FinlandCorrespondence[email protected]
,
Maarit Hyötylä Itula Oy, Lappeenranta, Finland
,
Kirsimarja Blomqvist Department of Management and International Business, School of Business, Lappeenranta University of Technology, Lappeenranta, Finland
&
Miia Kosonen Department of Management and International Business, School of Business, Lappeenranta University of Technology, Lappeenranta, Finland
Pages 486-500 | Received 03 May 2011, Accepted 08 Sep 2011, Published online: 25 Oct 2011

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Minna Kujamäki. (2023) Translation as a professional service: an overview of a fragmented field of practice. Perspectives 31:2, pages 331-346.
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Daniela Emiliano de Souza, Camila Favoretto & Marly M. Carvalho. (2022) Knowledge Management, Absorptive and Dynamic Capacities and Project Success: A Review and Framework. Engineering Management Journal 34:1, pages 50-69.
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Christian Corsi, Antonio Prencipe, María Jesús Rodríguez-Gulías, David Rodeiro-Pazos & Sara Fernández-López. (2019) Growth of KIBS and non-KIBS firms: evidences from university spin-offs. The Service Industries Journal 39:1, pages 43-64.
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Alicia Rodríguez, María Jesús Nieto & Luis Santamaría. (2018) International collaboration and innovation in professional and technological knowledge-intensive services. Industry and Innovation 25:4, pages 408-431.
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Roberto Grandinetti. (2018) The KIBS paradox and structural holes. Knowledge Management Research & Practice 16:2, pages 161-172.
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Yang Liu, Jiang Wei, Dan Zhou, Ying Ying & Baofeng Huo. (2016) The alignment of service architecture and organizational structure. The Service Industries Journal 36:9-10, pages 396-415.
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A. N. Samoldin & V. S. Serebryanaya. Customer relationship management in the knowledge-intensive enterprises. Customer relationship management in the knowledge-intensive enterprises.
Janne Harkonen. (2021) Exploring the benefits of service productisation: support for business processes. Business Process Management Journal 27:8, pages 85-105.
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Sigi Goode. (2021) A cognitive social capital explanation of service separation distress. Journal of Services Marketing 35:4, pages 487-504.
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John N. Walsh & Jamie O'Brien. (2021) The role of information systems and knowledge codification for service provision strategies. Journal of Service Theory and Practice 31:3, pages 318-350.
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Malgorzata ZiebaMalgorzata Zieba. 2021. Understanding Knowledge-Intensive Business Services. Understanding Knowledge-Intensive Business Services 49 90 .
Eija‐Liisa Heikka. (2020) Constructing customer knowledge in k nowledge‐intensive customer relationships . Knowledge and Process Management 27:4, pages 251-261.
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Iivari Kunttu. 2020. Advances in Human Factors, Business Management and Leadership. Advances in Human Factors, Business Management and Leadership 52 57 .
Nataliya Galan. (2018) “One foot in industry, the other in academia”. Baltic Journal of Management 13:4, pages 433-450.
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Minna Oinonen, Paavo Ritala, Anne Jalkala & Kirsimarja Blomqvist. (2018) In search of paradox management capability in supplier–customer co-development. Industrial Marketing Management 74, pages 102-114.
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Tereza Otcenášková & Vladimír Bureš. (2018) Self-assessment of intellectual capital in an organisation. Journal of Intellectual Capital 19:2, pages 387-406.
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Janne Harkonen, Arto Tolonen & Harri Haapasalo. (2017) Service productisation: systematising and defining an offering. Journal of Service Management 28:5, pages 936-971.
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Silvia Martelo-Landroguez & David Martin-Ruiz. (2016) Managing knowledge to create customer service value. Journal of Service Theory and Practice 26:4, pages 471-496.
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SALLA HURNONEN, PAAVO RITALA & HANNA-KAISA ELLONEN. (2016) THE ROLE OF KNOWLEDGE-INTEGRATION PRACTICES IN SERVICE INNOVATION PROJECTS. International Journal of Innovation Management 20:01, pages 1650007.
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Astra Auziņa-Emsiņa. (2015) International Comparison of High-Technology Manufacturing and Knowledge-Intensive Services in the EU. Economics and Business 27:1, pages 18-22.
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Janne Harkonen, Harri Haapasalo & Kai Hanninen. (2015) Productisation: A review and research agenda. International Journal of Production Economics 164, pages 65-82.
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Corinna Kirsch & Marion Büttgen. 2015. Interaktive Wertschöpfung durch Dienstleistungen. Interaktive Wertschöpfung durch Dienstleistungen 675 699 .
Korneliusz Pylak & Dariusz Majerek. (2014) Tracing Regional Economic Evolutions. KIS Impact on Growth. Procedia Economics and Finance 14, pages 515-524.
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Samaneh Bagheri, Rob J. Kusters & Jos Trienekens. 2014. Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications. Progress in Pattern Recognition, Image Analysis, Computer Vision, and Applications 273 284 .

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