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Articles

Key drivers of services website loyalty

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Pages 455-475 | Received 28 Jun 2011, Accepted 11 Jul 2012, Published online: 19 Feb 2014

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Francisco Liébana-Cabanillas, Francisco Muñoz-Leiva & J. Sánchez-Fernández. (2017) A global approach to the analysis of user behavior in mobile payment systems in the new electronic environment. Service Business 12:1, pages 25-64.
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R. Curras-Perez, C. Ruiz, I. Sanchez-Garcia & S. Sanz. (2017) Determinants of customer retention in virtual environments. The role of perceived risk in a tourism services context. Spanish Journal of Marketing - ESIC 21:2, pages 131-145.
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Gomaa M. Agag & Ahmed A. El-Masry. (2016) Why Do Consumers Trust Online Travel Websites? Drivers and Outcomes of Consumer Trust toward Online Travel Websites. Journal of Travel Research 56:3, pages 347-369.
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Gomaa Agag & Ahmed A. El-Masry. (2016) Understanding consumer intention to participate in online travel community and effects on consumer intention to purchase travel online and WOM: An integration of innovation diffusion theory and TAM with trust. Computers in Human Behavior 60, pages 97-111.
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Enrique Bonsón Ponte, Elena Carvajal-Trujillo & Tomás Escobar-Rodríguez. (2015) Influence of trust and perceived value on the intention to purchase travel online: Integrating the effects of assurance on trust antecedents. Tourism Management 47, pages 286-302.
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