The Service Industries Journal, Volume 34, Issue 5 (2014)

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The Service Industries Journal, Volume 34, Issue 5 (2014)

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Articles

Article
The evolution of service innovation research: a critical review and synthesis
Per Carlborg, Daniel Kindström & Christian Kowalkowski
Pages: 373-398
Published online: 22 Mar 2013
AbstractforThe evolution of service innovation research: a critical review and synthesis | Full Text | References | PDF (125.5 KB)
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Article
What motivates professional service firm employees to nurture client dialogues?
Alban Fischer, Jan Henrik Sieg, Martin W. Wallin & Georg von Krogh
Pages: 399-421
Published online: 19 Feb 2014
AbstractforWhat motivates professional service firm employees to nurture client dialogues? | Full Text | References | PDF (288.5 KB)
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Article
Relations between organizational commitment and focal and discretionary behaviours
Pep Simo, Mihaela Enache, Jose M. Sallan & Vicenc Fernandez
Pages: 422-438
Published online: 19 Feb 2014
AbstractforRelations between organizational commitment and focal and discretionary behaviours | Full Text | References | PDF (177.5 KB)
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Article
The influence of service orientation and interaction orientation on consumer identification
Wei Tung, Austin Rong-Da Liang & Su-Chang Chen
Pages: 439-454
Published online: 13 Feb 2014
AbstractforThe influence of service orientation and interaction orientation on consumer identification | Full Text | References | PDF (168.6 KB)
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Article
Key drivers of services website loyalty
Silvia Sanz-Blas, Carla Ruiz-Mafé & Isabel Pérez Perez
Pages: 455-475
Published online: 19 Feb 2014
AbstractforKey drivers of services website loyalty | Full Text | References | PDF (215.4 KB)
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