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The Service Industries Journal Volume 34, 2014 - Issue 13
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Articles

Development and validation of the Customer-Centered Behavior measure

John W. MichelSellinger School of Business and Management, Loyola University Maryland, Baltimore, MD21210, USACorrespondence[email protected]
,
Michael J. TewsSchool of Hospitality Management, The Pennsylvania State University, University Park, PA16802, USA
&
Michael J. KavanaghSchool of Business, University at Albany, SUNY, Albany, NY12222, USA
Pages 1075-1091 | Received 29 Jun 2012, Accepted 06 Aug 2013, Published online: 22 Jul 2014

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Babak Taheri, Aliakbar Jafari & Bendegul Okumus. (2017) Ceremonious politeness in consuming food in VFR tourism: scale development. The Service Industries Journal 37:15-16, pages 948-967.
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Manoj Kumar Dash, Manash Kumar Sahu, Jishnu Bhattacharyya & Shivam SakshiManoj Kumar Dash, Manash Kumar Sahu, Jishnu Bhattacharyya & Shivam Sakshi. 2023. Customer-Centricity in Organized Retailing. Customer-Centricity in Organized Retailing 39 90 .
NorHapiza Mohd Ariffin & Norfarizan Mohd Daud. 2018. User Science and Engineering. User Science and Engineering 175 182 .
Mengyuan Chen, Yijing Lyu, Yan Li, Xing Zhou & Weiwen Li. (2016) The Impact of High-Commitment HR Practices on Hotel Employees’ Proactive Customer Service Performance. Cornell Hospitality Quarterly 58:1, pages 94-107.
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