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The Service Industries Journal Volume 35, 2015 - Issue 1-2: Service process design and operations
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Articles

Does high supply chain integration enhance customer response speed?

Ai-Hsuan ChiangDepartment of Management Information Systems, National Chengchi University, No. 64, Sec. 2, Zhinan Road, Taipei11605, Taiwan, ROCCorrespondence[email protected]
,
Wun-Hwa ChenDepartment of Business Administration, National Taiwan University, No. 1, Sec. 4, Roosevelt Road, Taipei10617, Taiwan, ROC
&
Soushan WuNational Taiwan Normal University, Collage of Management, 162, He-ping East Road, Section 1, Taipei10610, Taiwan, ROC
Pages 24-43 | Received 25 Sep 2013, Accepted 08 Oct 2014, Published online: 27 Nov 2014

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Read on this site (3)

Yuk Ming Tang, Ka Yin Chau, Yun Kit Ip & Jiaxin Ji. (2023) Empirical research on the impact of customer integration and information sharing on supply chain performance in community-based homestays in China. Enterprise Information Systems 17:7.
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Cristobal Barra, Geah Pressgrove & Eduardo Torres. (2018) Trust and commitment in the formation of donor loyalty. The Service Industries Journal 38:5-6, pages 360-377.
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Eileen Bridges. (2015) EDITORIAL. The Service Industries Journal 35:1-2, pages 1-4.
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Articles from other publishers (10)

Aziz Barhmi & Omar Hajaji. (2023) Multidisciplinary Approach to Supply Chain Resilience: Conceptualization and Scale Development. Central European Business Review 12:5, pages 43-69.
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Shih-Jung Juan & Eldon Y. Li. (2023) Financial performance of firms with supply chains during the COVID-19 pandemic: the roles of dynamic capability and supply chain resilience. International Journal of Operations & Production Management 43:5, pages 712-737.
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Osama Mohamed Ahmed Enad & Salah Murtada Abdelrahman Gerinda. (2022) Enhancing financial performance of the banks: the role of customer response and operations management. Journal of Innovation and Entrepreneurship 11:1.
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Siyu Li, Baofeng Huo & Zhaojun Han. (2022) A literature review towards theories and conceptual models of empirical studies on supply chain integration and performance. International Journal of Production Economics 250, pages 108625.
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Shih-Jung Juan, Eldon Y. Li & Wei-Hsi Hung. (2021) An integrated model of supply chain resilience and its impact on supply chain performance under disruption. The International Journal of Logistics Management 33:1, pages 339-364.
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Siyu Li, Kedi Wang, Baofeng Huo, Xiande Zhao & Xiling Cui. (2021) The impact of cross-functional coordination on customer coordination and operational performance: an information processing view. Industrial Management & Data Systems 122:1, pages 167-193.
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Shih-Jung Juan & Woo-Tsong Lin. (2020) Effect of the Black Box of Supply Chain Resilience on Supply Chain Performance with Disruption Considerations. Effect of the Black Box of Supply Chain Resilience on Supply Chain Performance with Disruption Considerations.
Muhammad Irfan, Mingzheng Wang & Naeem Akhtar. (2019) Enabling supply chain agility through process integration and supply flexibility. Asia Pacific Journal of Marketing and Logistics 32:2, pages 519-547.
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M. Birasnav & Joshua Bienstock. (2019) Supply chain integration, advanced manufacturing technology, and strategic leadership: An empirical study. Computers & Industrial Engineering 130, pages 142-157.
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Siyu Li, Xiande Zhao & Baofeng Huo. (2018) Supply chain coordination and innovativeness: A social contagion and learning perspective. International Journal of Production Economics 205, pages 47-61.
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