Advanced search
Publication Cover
The Service Industries Journal Volume 42, 2022 - Issue 1-2
Submit an article Journal homepage
439
Views
4
CrossRef citations to date
0
Altmetric
Articles

Online customer relationships: switching cost drivers for different relationship lengths

在线客户关系：不同关系长度的转换成本动因

Mohd A Al-HawariDepartment of Management, University of Sharjah, Sharjah, United Arab of EmiratesCorrespondence[email protected]
Pages 59-80 | Received 15 Jul 2017, Accepted 15 Aug 2018, Published online: 25 Aug 2018

Citations (4)

Keep up to date with the latest research on this topic with citation updates for this article.

Subscribe to citation updates

Read on this site (2)

Stephen Wilkins, Joe Hazzam & Phil Megicks. (2023) Consumers’ propensity for rollover service contracts: the influences of perceived value, convenience and trust on service loyalty. Journal of Strategic Marketing 31:3, pages 516-531.
Read now
Matias Lievonen, Jana Bowden & Vilma Luoma-aho. (2023) Towards a typology of negative engagement behavior in social media. The Service Industries Journal 43:3-4, pages 238-259.
Read now

Articles from other publishers (2)

Shi-Woei Lin & Januardi Januardi. (2022) Two-period pricing and utilization decisions in a dual-channel service-only supply chain. Central European Journal of Operations Research 31:2, pages 605-635.
Crossref
Wassan Abdullah Alkhowaiter. (2020) Digital payment and banking adoption research in Gulf countries: A systematic literature review. International Journal of Information Management 53, pages 102102.
Crossref

Reprints and Corporate Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

To request a reprint or corporate permissions for this article, please click on the relevant link below:

Order Reprints Request Corporate Permissions

Academic Permissions

Please note: Selecting permissions does not provide access to the full text of the article, please see our help page How do I view content?

Obtain permissions instantly via Rightslink by clicking on the button below:

Request Academic Permissions

If you are unable to obtain permissions via Rightslink, please complete and submit this Permissions form. For more information, please visit our Permissions help page.

Related research

People also read lists articles that other readers of this article have read.

Recommended articles lists articles that we recommend and is powered by our AI driven recommendation engine.

Cited by lists all citing articles based on Crossref citations.
Articles with the Crossref icon will open in a new tab.