The Service Industries Journal, Volume 42, Issue 1-2 (2022)

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The Service Industries Journal, Volume 42, Issue 1-2 (2022)

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Articles

Article
Forty years of The Service Industries Journal: a bibliometric review
Giampaolo Viglia, Satish Kumar, Nitesh Pandey & Yatish Joshi
Pages: 1-20
Published online: 16 Nov 2021
AbstractforForty years of The Service Industries Journal: a bibliometric review | Full Text | References | PDF (2.5 MB) | EPUB
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Article
Unifying technology and people: revisiting service in a digitally transformed world
Jay Kandampully, Anil Bilgihan & Daisy K. Li
Pages: 21-41
Published online: 20 Aug 2021
AbstractforUnifying technology and people: revisiting service in a digitally transformed world | Full Text | References | PDF (1.7 MB) | EPUB
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Article
Stakeholder engagement and business model innovation value
Linda D. Hollebeek, Sigitas Urbonavicius, Valdimar Sigurdsson, Moira K. Clark, Oliver Parts & Raouf Ahmad Rather
Pages: 42-58
Published online: 14 Jan 2022
AbstractforStakeholder engagement and business model innovation value | Full Text | References | PDF (1.6 MB) | EPUB
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Article
Online customer relationships: switching cost drivers for different relationship lengths
Mohd A Al-Hawari
Pages: 59-80
Published online: 25 Aug 2018
AbstractforOnline customer relationships: switching cost drivers for different relationship lengths | Full Text | References | PDF (1.8 MB) | EPUB
  • 439 Views
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Article
Rude customers and service performance: roles of motivation and personality
David J. Yoon
Pages: 81-106
Published online: 27 Sep 2020
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Article
Destination risk news framing effects – the power of audiences
Grzegorz Kapuściński & Barry Richards
Pages: 107-130
Published online: 09 Mar 2018
AbstractforDestination risk news framing effects – the power of audiences | Full Text | References | PDF (2.1 MB) | EPUB
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