https://orcid.org/0000-0002-7949-5557
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Zhenpeng Yu, Hui Zeng & Liaogang Hao. (2023) The easier you get it, the less you cherish it? Research on the influence of coupon issuing methods on consumers from the perspective of psychological ownership. The Service Industries Journal 43:13-14, pages 962-988.
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Duc Hoang, Sofia Kousi, Luis F. Martinez & Satish Kumar. (2023) Revisiting a model of customer engagement cycle: a systematic review. The Service Industries Journal 43:9-10, pages 579-617.
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John Amoah, Abdul Bashiru Jibril, Sulemana Bankuoru Egala & Solomon A. Keelson. (2022) Online brand community and consumer brand trust: Analysis from Czech millennials. Cogent Business & Management 9:1.
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Lu Zhang, Wei Wei & Nan Hua. (2022) Service security breaches: the impact of comparative optimism. The Service Industries Journal 42:15-16, pages 1190-1210.
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Buddhi Pathak, Mona Ashok & Yin Leng Tan. (2022) Value co-creation in the B2B context: a conceptual framework and its implications. The Service Industries Journal 42:3-4, pages 178-205.
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Prince Clement Addo, Jiaming Fang, Andy Ohemeng Asare & Nora Bakabbey Kulbo. (2021) Customer engagement and purchase intention in live-streaming digital marketing platforms. The Service Industries Journal 41:11-12, pages 767-786.
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Angela Abena Nusenu, Wen Xiao, Joy Say & Christian Narh Opata. (2021) Value co-creation intention among consumers at the bottom of the pyramid: A study of rural and community banks in Ghana. Journal of Psychology in Africa 31:2, pages 159-166.
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Chia-Wen Chang, Heng-Chiang Huang, Shih-Ju Wang & Han Lee. (2021) Relational bonds, customer engagement, and service quality. The Service Industries Journal 41:5-6, pages 330-354.
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Neve Isaeva, Kira Gruenewald & Mark N. K. Saunders. (2020) Trust theory and customer services research: theoretical review and synthesis. The Service Industries Journal 40:15-16, pages 1031-1063.
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Articles from other publishers (17)
Shih-Hao Wu, Stephen Chi-Tsun Huang, Ching-Yi Daphne Tsai & Yu-Xuan You. (2023) Doing good for good: how does corporate social responsibility drive customer citizenship behavior? The mediation of engagement, trust, and identification. Service Business 17:4, pages 937-962.
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Baoku Li, Ruoxi Yao & Yafeng Nan. (2023)
How do friendship artificial intelligence chatbots (
FAIC
) benefit the continuance using intention and customer engagement?
. Journal of Consumer Behaviour 22:6, pages 1376-1398.
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Ananda Sabil Hussein, Sumiati Sumiati, Raditha Hapsari & Juhaida Abu Bakar. (2022) Bank 4.0 experiential quality and customer loyalty: a serial mediating role of customer trust and engagement. The TQM Journal 35:7, pages 1706-1721.
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S. Ananda, Raghavendra Prasanna Kumar & Dharmendra Singh. (2022) A mediation analysis of perceived service quality, customer satisfaction and customer engagement in the banking sector. Journal of Financial Services Marketing 28:3, pages 570-584.
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Diego Monferrer Tirado, Lidia Vidal-Meliá, John Cardiff & Keith Quille. (2023) Vulnerable customers' perception of corporate social responsibility in the banking sector in a post-crisis context. International Journal of Bank Marketing.
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Anita Oppong & Livingstone Divine Caesar. (2023) A contingency analysis of brand reputation and loyalty in the banking sector. SN Business & Economics 3:7.
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Dan-Cristian Dabija, Luiela Magdalena Csorba, Florin-Lucian Isac & Sergiu Rusu. (2023) Managing Sustainable Sharing Economy Platforms: A Stimulus–Organism–Response Based Structural Equation Modelling on an Emerging Market. Sustainability 15:6, pages 5583.
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Seyed Sina Khamoushi Sahne. (2023) The Impact of Artificial Intelligence on Customer Loyalty in the Luxury Market: Mediating Role of Customer Relationship. SSRN Electronic Journal.
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Charles Ofori-Acquah, Christine Avortri & Alexander Preko. (2022) Taking Stock of Policies, Regulations, and Initiatives That Leverage Technology to Build Trust: Lessons from Ghana’s Financial Sector. Global Social Welfare 10:1, pages 9-17.
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Ying Chen, Catherine Prentice, Scott Weaven & Aaron Hisao. (2022) The influence of customer trust and artificial intelligence on customer engagement and loyalty – The case of the home-sharing industry. Frontiers in Psychology 13.
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Pınar Yürük-Kayapınar. 2022. Research Anthology on Social Media Advertising and Building Consumer Relationships. Research Anthology on Social Media Advertising and Building Consumer Relationships
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Abdulhameed Baqi, Saeed Hameed Aldulaimi, Marwan M. Abdeldayem & Abdulsattar Alazzawi. (2022) Proposing a Multidimensional Model to Support Organizational Transformation and Sustainable Development Decision in the Arab World. Proposing a Multidimensional Model to Support Organizational Transformation and Sustainable Development Decision in the Arab World.
Khalid Samhale. (2022) The impact of trust in the internet of things for health on user engagement. Digital Business 2:1, pages 100021.
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Pınar Yürük-Kayapınar. 2021. Insights, Innovation, and Analytics for Optimal Customer Engagement. Insights, Innovation, and Analytics for Optimal Customer Engagement
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James Agyei, Shaorong Sun & Eugene Abrokwah. (2020) Trade-Off Theory Versus Pecking Order Theory: Ghanaian Evidence. SAGE Open 10:3, pages 215824402094098.
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Robert Hinson, Henry Boateng, Anne Renner & John Paul Basewe Kosiba. (2019) Antecedents and consequences of customer engagement on Facebook. Journal of Research in Interactive Marketing 13:2, pages 204-226.
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