The Service Industries Journal, Volume 40, Issue 13-14 (2020)

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The Service Industries Journal, Volume 40, Issue 13-14 (2020)

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Articles

Article
COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration
Naeem Akhtar, Muhammad Nadeem Akhtar, Muhammad Usman, Moazzam Ali & Umar Iqbal Siddiqi
Pages: 891-913
Published online: 07 Jul 2020
AbstractforCOVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration | Full Text | References | PDF (2.2 MB) | EPUB | Supplemental
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Article
COVID-19 and undeclared work: impacts and policy responses in Europe
Colin C. Williams & Aysegul Kayaoglu
Pages: 914-931
Published online: 28 Apr 2020
AbstractforCOVID-19 and undeclared work: impacts and policy responses in Europe | Full Text | References | PDF (1.5 MB) | EPUB
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Article
Customer engagement and employee engagement: systematic review and future directions
Shumaila Chandni & Zillur Rahman
Pages: 932-959
Published online: 22 Mar 2020
AbstractforCustomer engagement and employee engagement: systematic review and future directions | Full Text | References | PDF (2.1 MB) | EPUB
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Article
Trust and customer engagement in the banking sector in Ghana
John Paul Kosiba, Henry Boateng, Abednego Feehi Okoe & Robert Hinson
Pages: 960-973
Published online: 12 Sep 2018
AbstractforTrust and customer engagement in the banking sector in Ghana | Full Text | References | PDF (1.3 MB) | EPUB
  • 1170 Views
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Article
Impacts of network relationships on absorptive capacity in the context of innovation
Petra Binder
Pages: 974-1002
Published online: 13 Oct 2018
AbstractforImpacts of network relationships on absorptive capacity in the context of innovation | Full Text | References | PDF (2.2 MB) | EPUB
  • 660 Views
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Article
The role of conflicting online reviews in consumers’ attitude ambivalence
Umar Iqbal Siddiqi, Jin Sun & Naeem Akhtar
Pages: 1003-1030
Published online: 04 Nov 2019
AbstractforThe role of conflicting online reviews in consumers’ attitude ambivalence | Full Text | References | PDF (2.5 MB) | EPUB
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