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The Service Industries Journal Volume 40, 2020 - Issue 7-8
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Articles

New perspective on informal knowledge sharing in the self-service environment

自助服务环境下非正式知识共享的新视角

E. Van TonderSchool of Management Sciences, North-West University, Potchefstroom, South AfricaCorrespondence[email protected]
,
L.T De BeerWorkWell Research Unit, North-West University, Potchefstroom, South Africa
&
T. KuyperFontys International Business School, Venlo, The Netherlands
Pages 542-564 | Received 13 Feb 2018, Accepted 13 Dec 2018, Published online: 25 Dec 2018

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Read on this site (2)

Veronica De Crescenzo, Abel Monfort, Jose Augusto Felício & Samuel Ribeiro-Navarrete. (2022) Communication and the role of third-party endorsement in social crowdfunding. The Service Industries Journal 42:9-10, pages 770-797.
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Raouf Ahmad Rather, Shehnaz Tehseen, Murtaza Hassan Itoo & Shakir Hussain Parrey. (2019) Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty: An empirical study in the hospitality sector. Journal of Global Scholars of Marketing Science 29:2, pages 196-217.
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Articles from other publishers (3)

Estelle Van Tonder & Daniel Petzer. (2023) Promoting customer advocacy in the ride-hailing sector: A generational cohort perspective. South African Journal of Economic and Management Sciences 26:1.
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Estelle van Tonder & Daniël Johannes Petzer. (2020) Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services. The TQM Journal 33:6, pages 1263-1280.
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. (2020) C: Financial Operations and Services. World Banking Abstracts 37:3, pages 175-183.
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